CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800
020101 - Mr. Michael Goff; Customer Rep  =Telephone
020102 - michael@exabyte.com
020103 - Technical Support
0202 - Exabyte Corporation                  800 392 2983 fax or 800
020201 - Ms. Amanda T....; Customer Rep
020202 - amandat@exabyte.com
020203 - Sales Department

SUBJECTS
Exabyte Tape 20 Failed During Backup
C13 Backup Failed Using Tape #20
279596 Called Exabyte on Problem for 010403 re Tape #21
Returned 45 M Tapes All Seem to Have Failed
Exabyte Technical Support Not Responding
45M Tapes Not Compatible with Mammoth LT Tape Drive

1908 -    ..
1909 - Summary/Objective
1910 -
191001 - Follow up ref SDS 33 0000.
191002 -
191003 - Received information today from Exabyte sales that 45M tapes are not
191004 - compatible with Mammoth LT tape drive, which supports return of these
191005 - tapes purchased on advice of Exabyte on 000811. ref SDS 0 BT3G  New
191006 - information further indicates the Mammoth LT tape drive may be
191007 - performing within spec at 120 MB/min. ref SDS 0 YH4G  Submitted an
191008 - email to Amanda to assist her in discussions with Technical Support on
191009 - this problem #279596. ref SDS 0 YM6L
191010 -
191011 -      [On 020509 received notice that Amanda got the email and notified
191012 -      the manager of technical support. ref SDS 34 0001
191013 -
191014 -
191015 -
191016 -
191017 -  ..
1911 -
1912 -
1913 - Progress
1914 -
191401 - Talked to Amanda about progress by Exabyte on responding to calls and
191402 - letters on problem number....
191403 -
191404 -                           279596
191405 -
191406 - ...correcting defective tapes submitted on 020408, ref SDS 30 0001,
191407 - and follow up letter on 020422, showing history of consistent failure
191408 - to get 200-300 MB/Min backup. ref SDS 32 3B6K
191409 -
191410 - On 020430 sent online inquiry. ref SDS 33 1V4G
191411 - ..
191412 - Today was unable again to get through on the technical support
191413 - line, so contacted the sales department.
191414 - ..
191415 - Amanda said that online contact with Exabyte Technical Support
191416 - website, as occurred on 020430, are normally answered by Exabyte
191417 - within a day or two.  She feels lack of response since 020430 is
191418 - unexpected delay.
191419 -
191420 -
191421 -  ..
191422 - Mammoth LT Tape Drive Not Compatible with 45M Tapes
191423 -
191424 - Amanda advised that 45M tapes are not compatible with the Mammoth LT
191425 - tape drive.  She feels it was a mistake for Exabyte to recommend these
191426 - tapes for the Mammoth LT drive, as occurred on 000811. ref SDS 3 P3R1
191427 -
191428 - This aligns with Carrie's comments on 020402, who said to return the
191429 - 45M tapes to Exabyte under RMA #279596. ref SDS 30 OQ8J
191430 -
191431 -      [On 020606 Exabyte sent 45M tapes for replacement. ref SDS 35
191432 -      0001
191433 -
191434 -      [On 020607 Exabyte submitted information stating that 45M tapes
191435 -      are compatible with Mammoth LT tape drive. ref SDS 36 0001
191436 - ..
191437 - Amanda advised that Exabyte has a good policy of accountability
191438 - to avoid mistakes and support customers, as reported by Michael Geoff
191439 - on 011005. ref SDS 15 MV8N
191440 - ..
191441 - Amanda requested a letter to her address at...
191442 -
191443 -                         amandat@exabyte.com
191444 -
191445 - Amanda plans to contact the manager of Exabyte Technical support
191446 - about responding to this issue.
191447 -
191448 -      [On 020509 received notice that Amanda got the email and notified
191449 -      the manager of technical support. ref SDS 34 0001
191450 -
191451 -
191452 -
191453 -  ..
191454 - Performance for Mammoth LT Ranges from 120 - 240 MB/Min
191455 -
191456 - Amanda explained that the maximum DTR for the Mammoth LT is 240 MB/Min
191457 - with maximum compression, so the range a customer should experience is
191458 - between 120 MB/Min and 240 MB/Min.
191459 -
191460 - This information from Amanda today clarifies performance issue
191461 - submitted to Michael Geoff on 020430, ref SDS 32 3B6K, that asked
191462 - about getting performance between 200 MB/Min and 300 MB/Min based on
191463 - telecon with Exabyte Technical Support on 011011. ref SDS 19 RM9K
191464 -
191465 -     Further research this morning shows that on 000802 Bruce at
191466 -     Exabyte indicated Mammoth LT performs at about 120 MB/Min.
191467 -     ref SDS 1 7383
191468 -
191469 -
191470 -  ..
191471 -
191472 - Sent email to Amanda linked to this record to confirm understandings,
191473 - per her request above, ref SDS 0 BT3G; attached prior correspondence
191474 - to Exabyte on...
191475 -
191476 -        Return defective tapes.............. 020408, ref SDS 30 NN4G
191477 -        Inquire about progress.............. 020422, ref SDS 32 0001
191478 -
191479 -
191480 -      [On 020509 received notice that Amanda got the email and notified
191481 -      the manager of technical support. ref SDS 34 0001
191482 -
191483 -
191484 -
191485 -
191486 -
191487 -
191488 -
191489 -
191490 -
191491 -
191492 -
191493 -
191494 -
191495 -
191496 -
191497 -
191498 -
191499 -
191500 -
191501 -
191502 -
191503 -