CONTACTS 
0201 - Corporate Express                    510 429 1700  800 247 4918
020101 - Mr. Ken Talksy; Account Representative
020102 - ken.talsky@cexp.com
020103 - Sales Department

SUBJECTS
Upgrade, 000806 - Mamoth LT
Tape Drives
Tape cartridges

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 5 0000, ref SDS 4 0000.
070702 -
070703 - Asked Ken to check on delivery. Mammoth LTSI 270004-822 Single-ended
070704 - (SE) narrow internal tape drive purchased on 000807.  He reported the
070705 - tape drive has been delivered to the doorman, but there is a problem
070706 - with backup tapes.  Ken reported that the tapes purchased previously
070707 - will not run in the tape drive.  We need a different tape that costs
070708 - $50 for 14 GB. He will sell them for $40.  To purchase 20 tapes, as
070709 - previously planned will cost $800.  Decided to purchase only 10 of
070710 - these tapes for $400, and will purchase another 10 units of a
070711 - different tape with only a 5.3 GB capacity which cost only $24, or
070712 - $240.  Ken will execute an RMA for the tapes purchased earlier.
070713 - Purchased 10 tapes
070714 -
070715 - Received pricing letter later this evening. ref SDS 0 8E87
070716 -
070717 -    [...in another record received and installed tape drive.
070718 -    ref SDS 7 0001
070719 -
070720 -    [On 000816 received 1st 10 tapes. ref SDS 9 0001
070721 -
070722 -    [On 000920 followed up backordered tapes. ref SDS 11 0001
070723 -
070724 -
070725 -
070726 -  ..
0708 -
0709 -
0710 - 1057 called Ken back
0711 -
071101 - Left message for Ken to call back and advise results of his
071102 - investigation.
071103 -
071104 -
071105 -
071106 -  ..
0712 -
0713 -
0714 - 1137 Ken called back
0715 -
071501 - He said the tape drive has been delivered.
071502 -
071503 - It was signed for by the guard downstairs.
071504 - ..
071505 - Ken said there is a new problem.
071506 -
071507 - He said the tape drive will not work with the XML tapes we recently
071508 - purchased, per Bruce's recommendation at Exabyte on 000802.
071509 - ref SDS 3 7383
071510 -
071511 - Ken said he will give us a deal on new tapes.
071512 -
071513 - I asked how much the new tapes cost?
071514 -
071515 - Ken said list price is $49.50, but he will only charge $39.86.
071516 -
071517 - To replace 20 tapes that would be $800.
071518 -
071519 - This is 400% more than the cost of the tapes we already have.
071520 - ..
071521 - Looks like the media game.  Low ball hardware and overcharge for
071522 - consumables.
071523 -
071524 - Explained we cannot afford $800 for tapes.
071525 - ..
071526 - Asked if there is an Exabyte tape drive available for the tapes
071527 - we have already purchased, per Bruce's recommendation at Exabyte on
071528 - 000802? ref SDS 3 7383
071529 -
071530 - Ken will call Bruce and inquire about a solution.
071531 -
071532 -
071533 -  ..
0716 -
0717 -
0718 - 1359 called Ken back
0719 -
071901 - Left message on progress solving tape drive problem.
071902 -
071903 -
071904 -  ..
0720 -
0721 -
0722 - 1521 Ken called back
0723 -
072301 - He advised that Bruce at Exabyte related there are tapes for the
072302 - Mammoth LT tape drive that are half the capacity and only cost $23.92
072303 - each.
072304 -
072305 -    [On 020507 Amanda at Exabyte says 45M tapes are not backward
072306 -    compatible with Mammoth LT tape drive. ref SDS 12 BT3G
072307 -
072308 - We ordered 10 of the 14 GB tapes at $40, which should ship on Monday,
072309 - and we ordered 10 of the 7 GB tapes that cost $24.
072310 - ..
072311 - Ken will send a letter confirming this transaction.
072312 -
072313 -     ...received below. ref SDS 0 8E87
072314 -
072315 -    [On 000816 received 1st 10 tapes. ref SDS 9 0001
072316 -
072317 -    [On 000906 paid for 1st 10 tapes. ref SDS 10 0I6K
072318 - ..
072319 - He will have an assistant submit a letter with instructions for
072320 - preparing an RMA to return the 20 tapes that don't work.
072321 -
072322 - He will send an invoice for this transaction.
072323 -
072324 -     [On 000814 received letter from CE. ref SDS 8 0001
072325 -
072326 -
072327 -
072328 -  ..
0724 -
0725 -
0726 - 1938 received letter
0727 -
072701 - Received ref DRT 1 0001 from Ken, per our telecon, ref SDS 0 H5GG,
072702 - explaining...
072703 -
072704 -    PART#                   DESCRIPTION                PRICE
072705 -
072706 -    340861                  EXABYTE 14GB 125M CART     $39.67
072707 -    00548                   EXABYTE 5.3GB 45M CART     $23.92
072708 -
072709 -    I'll ship 10 340861, you should recieve them by 8/17/00. I'll also
072710 -    ship 10 00548, you should recieve by 8/24/00
072711 -
072712 -       [On 000816 received 1st 10 tapes. ref SDS 9 0001
072713 -
072714 -       [On 000906 paid for 1st 10 tapes. ref SDS 10 0I6K
072715 -
072716 -       [On 000920 followed up backordered tapes. ref SDS 11 0001
072717 -
072718 -
072719 -
072720 -
072721 -
072722 -
072723 -
072724 -
072725 -
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072727 -
072728 -
072729 -
072730 -