CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800...
020101 - Ms. Carrie Shaw; Customer Rep  =Telephone
020102 - Technical Support
0202 - Exabyte Corporation                  800 392 2983 fax or 800...
020201 - Mr. Michael Goff; Customer Rep  =Telephone
020202 - michael@exabyte.com
020203 - Technical Support

SUBJECTS
Exabyte Tape 20 Failed During Backup
C13 Backup Failed Using Tape #20
279596 Called Exabyte on Problem for 010403 re Tape #21
Returned 45 M Tapes All Seem to Have Failed
Evaluation

1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 31 0000, ref SDS 30 0000.
130902 -
130903 - On 020417 called Exabyte technical support about receipt of defective
130904 - tapes submitted on 020408. ref SDS 29 0001  Did not make contract on
130905 - 020417, ref SDS 30 0001, so later on 020422 submitted ref DIP 2 0001,
130906 - to Mike Geoff with link to the record on 020408 and the letter sent
130907 - that day, ref DIP 3 0001, notifying of transmitting tapes listed on
130908 - 020408, ref SDS 29 NN4G, per instructions to use the problem number...
130909 -
130910 -
130911 -                           279596
130912 -
130913 -
130914 - ...from Carrie also on 020408. ref SDS 29 OQ8J  Letter on 020422
130915 - raised new issue of performance on full file backups reduced to about
130916 - 100 MB/Min, when earlier we had been consistently getting about 200
130917 - MB/Min, which is still less than 300 MB/min specified by Exabyte for
130918 - this tape drive.
130919 - ..
130920 - While on hold, located Exabyte access on the Internet....
130921 -
130922 -
130923 -                    http://www.exabyte.com/
130924 -
130925 -
130926 - ...a location for support provides method to ask about progress on an
130927 - existing problem number....
130928 -
130929 -
130930 -         http://www.exabyte.com/support/extended/incidents/check.cfm
130931 -
130932 -
130933 -  ..
130934 -
130935 - Submitted inquiry to check status of existing incident...
130936 -
130937 -
130938 -
130939 -                           279596
130940 -
130941 - ..
130942 - Got message back saying....
130943 -
130944 -     Your request has been sent to Technical Support. They will check
130945 -     your Incident and contact you via email or telephone as soon as
130946 -     possible.
130947 -
130948 -   [On 020507 Amanda said Exabyte Tech Support policy is to respond to
130949 -   customer inquiries. ref SDS 32 F76K
130950 -
130951 -
130952 -
130953 -
130954 -
130955 -
130956 -
130957 -
130958 -
130959 -
130960 -
130961 -
130962 -