CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800...
020101 - Ms. Carrie Shaw; Customer Rep  =Telephone
020102 - Technical Support
0202 - Exabyte Corporation                  800 392 2983 fax or 800...
020201 - Mr. Michael Goff; Customer Rep  =Telephone
020202 - michael@exabyte.com
020203 - Technical Support

SUBJECTS
Exabyte Tape 20 Failed During Backup
C13 Backup Failed Using Tape #20
279596 Called Exabyte on Problem for 010403 re Tape #21
Returned 45 M Tapes All Seem to Have Failed

1206 -    ..
1207 - Summary/Objective
1208 -
120801 - Follow up ref SDS 22 0000, ref SDS 21 0000.
120802 -
120803 - Called Technical Support at....
120804 -
120805 -
120806 -                      800 445 7736
120807 -
120808 - ...to verify Mike received ref DIP 2 0001 with the box 10 tapes....
120809 -
120810 -
120811 -           2, 3, 4, 5, 6, 17, 18, 19, 20, 21
120812 -
120813 -
120814 - ...requesting a remedy, and whether he was able to obtain information
120815 - in the record for making progress.
120816 - ..
120817 - Was on hold for 1 hour 45 minutes listening to advetisements,
120818 - similar to experience on 010408, ref SDS 22 0N5H, then got message
120819 - that Exabyte is too busy to answer calls, and recommending call back
120820 - later.
120821 -
120822 -     [On 020422 sent letter to Exabyte about progress reviewing tape
120823 -     problem. ref SDS 23 0001
120824 -
120825 -
120826 -
120827 -
120828 -
120829 -
120830 -
120831 -