CONTACTS 
0201 - SRI International                    650 326 6200
020101 - Mr. Curtis R. Carlson; President and CEO =650 859 2878
020102 - curt.carlson@sri.com
020103 - Executive Offices
0202 - SRI International                    650 326 6200
020201 - Ms. Joanne McKenzie; 650 859 2878
020202 - joanne.mckenzie@sri.com
020203 - Executive Offices

SUBJECTS
Meeting SDS Improve SRI Management Learn KM, Curt Carlson, Pat Lincoln
SDS Schedule Demonstration Letter to Curt Carlson Follow Up Meeting o
Too Many People Having Too Many Problems Competence Needs SDS to Impr
SRI Pilot Test SDS Meeting Planned for 010522 at SRI
Microsoft Vulnerabilities Market Forces
Wordprocessing Dominated by Microsoft
Microsoft Goal Improve Productivity, Balmer, 010521
XML Next Wave Productivity in 5 Years, Balmer, 010521
Computers Reduce Productivity Management Focus on Analysis Because At
New Realities Information Overload
Technology Reduce Productivity Requires Testing Discover Ergonomic Se

2713 -    ..
2714 - Summary/Objective
2715 -
271501 - Follow up ref SDS 26 0000, ref SDS 25 0000,
271502 -
271503 - Jo said Curt is just back in the office from several weeks of
271504 - of -site meetings.
271505 -
271506 - She checked with Curt about the meeting tomorrow.
271507 -
271508 - Jo came back online, and said Curt wants to change our meeting on
271509 - improving productivity, because an emergency board meeting has been
271510 - called for the time we planned to meet tomorrow.
271511 -
271512 - Jo initially asked me to send an email requesting a revised date and
271513 - time for meeting with Curt.
271514 -
271515 - We decided to change this plan.  Curt has a volatile schedule, as seen
271516 - from the past few weeks.  Jo decided to re-schedule our meeting after
271517 - figuring out Curt's schedule over the period ahead.
271518 - ..
271519 - Jo feels she needs a few days to get her desk back in order
271520 - after being out of the office.  She has a lot of voice mail and email
271521 - to review.  Jo explained prior staffing that assigned a secretary to
271522 - help maintain the record.  She said this was effective, but cost too
271523 - much.  The secretary was eliminated, and Jo was given a computer that
271524 - is supposed get everything done without a secretary, reflecting Doug
271525 - Engelbart's goal for Knowledge Management in his 1972 paper reviewed
271526 - on 000327, calling for better handling of daily working information.
271527 - ref SDS 11 3971
271528 - ..
271529 - This aligns with Steve Balmer's explanation on the Charlie Rose
271530 - show a few weeks ago on 010510, saying Microsoft technology improves
271531 - productivity and makes work more effective. ref SDS 27 YG5K  Balmer
271532 - did not explain how Microsoft improves productivity, nor how he uses
271533 - technology to improve earnings, other than to sell it to other people,
271534 - like SRI, as Ross explained on 940916. ref SDS 2 8209  Balmer did not
271535 - disclose the number of hours a day he uses MS Office and Internet
271536 - Explorer to organize his work as president and CEO to manage
271537 - Microsoft.  He related his work attending important meetings to
271538 - develop company strategy, but did not say how Microsoft technology was
271539 - used by attendees to improve productivity. ref SDS 27 0001
271540 -
271541 -      [On 010608 backup industry unable to use energy conservation
271542 -      features on computers using Microsoft Windows 2000 operting
271543 -      system. ref SDS 33 0001
271544 -
271545 - Balmer emphasized strongly during the Rose interview, which was
271546 - broadcast from Asia, that Microsoft plans to impove productivity by
271547 - creating XML programs.  He mentioned this over and over during the
271548 - broadcast, and said all of Microsoft's research informs him and the
271549 - executive committee that XML is the next big wave of productivity
271550 - improvement, and will begin to occur in about 5 years.  There was no
271551 - mention of Knowledge Management, and no examples were given of what
271552 - might done with XML that would be useful.
271553 -
271554 - Balmer did not offer evidence showing Jo is more productive; nor, did
271555 - he rebut reports in the national press that technology has reduced
271556 - productivity, cited on 010510, ref SDS 27 GT5G, which reflects the
271557 - report on 970603 at Intel that productivity is not in fact the aim of
271558 - technology manufacturers. ref SDS 4 4486
271559 -
271560 -      [On 010608 backup industry unable to use energy conservation
271561 -      features on computers using Microsoft Windows 2000 operting
271562 -      system. ref SDS 33 0001
271563 - ..
271564 - Jo said that has been her experience too.  The computer has not
271565 - worked as well as hoped to get work done faster, better and cheaper.
271566 - It seemed cheaper at the time to fire support staff, but the work is
271567 - not getting done, so cost savings are illusory.  Jo's experience at
271568 - SRI aligns with challenges staff encounter at IBM, reported on 931229,
271569 - ref SDS 1 9463, and later at Intel on 960223. ref SDS 3 4992
271570 -
271571 - Pat Lincoln made a similar point on 010111. ref SDS 16 OE8H and,
271572 - ref SDS 16 EF6M  Jo said one of her computer programs seems to be
271573 - broke again today, which occurred previously on 010430, ref SDS 26
271574 - 0001, so there isn't enough time to plan a meeting to improve
271575 - productivity.  This aligns with the report on 001207 that too many
271576 - people are having too many problems causing productivity and earnings
271577 - to fall. ref SDS 13 V54M  On 990625 Fortune magazine reported this
271578 - impacts ability of CEOs to execute vision and strategy for improving
271579 - earnings. ref SDS 9 0001  On 010108 Lori Truitt reported problems with
271580 - getting things done at SRI. ref SDS 15 NI5F
271581 -
271582 -  ..
271583 - Jo suggested calling on Friday, 010525 to schedule a meeting for next
271584 - week with Curt.
271585 -
271586 -     [On 010525 called Jo to follow up. ref SDS 30 0001
271587 -
271588 -     [On 010529 called to follow up again. ref SDS 31 0001
271589 -
271590 -     [On 010605 Jo indicated Curt wants to defer meeting about SDS.
271591 -     ref SDS 32 0001
271592 -
271593 -
271594 -
2716 -
2717 -
2718 - 1737
2719 -
271901 - Called Pat.
271902 -
271903 - Left message that meeting with Curt tomorrow is deferred, per above.
271904 -
271905 -     [On 010522 Pat got message; will try to visit with Curt on this.
271906 -     ref SDS 29 0001
271907 -
271908 -
271909 -
271910 -