CONTACTS 

SUBJECTS
Exabyte Tape 04 Novaback Program
Tape 04, April
Backup Failed Again Tape 05 Notified Novaback
C13 Backup Failing on Exabyte Tape Drive Mammoth 125M LT
Betrayed by Technology Computers Do Not Improve Management Productivi
Productivity Not Supported Backup Cannot be Started and Shut Down Com

1808 -    ..
1809 - Summary/Objective
1810 -
181001 - Follow up ref SDS 32 0000, ref SDS 31 0000,
181002 -
181003 - Report today shows IT is not supporting productivity nor energy
181004 - conservation, which is a big issue in California this year.  Neither
181005 - is there any effort to notify customers that products fail when using
181006 - energy conservation and productivity features promoted by industry
181007 - leaders.
181008 -
181009 - This record appears to conflict with Steve Balmer's report a few weeks
181010 - ago that Microsoft is improving productivity. ref SDS 30 3T5O
181011 -
181012 -
181013 -
181014 -  ..
1811 -
1812 -
1813 - Progress
1814 -
181401 - Received ref DRT 1 0001 from Bill at NovaStor saying it is....
181402 -
181403 -     ....common knowledge to the backup community that you cannot have
181404 -     the computer running Power Management and then have a backup run.
181405 -     The hard drives do not receive the command correctly from anything
181406 -     besides built in utilities from what we have seen in testing. The
181407 -     only solution we have is the NovaNet software which will run as a
181408 -     service and might be able to run the backup. You can download a
181409 -     demo of this software from our web site.
181410 -
181411 - This responds to a letter on 010606, which is appended to NovaStor's
181412 - letter, ref DRT 1 0002, and asking for clarification about solving
181413 - backup problems on....
181414 -
181415 -      010403................... ref SDS 26 0001
181416 -
181417 -      010601................... ref SDS 31 0001
181418 -
181419 - A letter was sent to NovaStor initially on 010604, ref DRT 1 0006,
181420 - explaining continuing problems using Novaback in an energy efficient
181421 - manner. ref DRT 1 G24H
181422 -
181423 - NovaStor's letter does not address the original question about whether
181424 - this energy conservation issue is a problem for.....
181425 -
181426 -
181427 -       NovaStor...... need updated backup program, ref DRT 1 ON6F
181428 -       Exabyte....... need improved backup hardware
181429 -       Microsoft..... need improved w2k operating system
181430 -       Intel......... need improved BIOS and microprocessor
181431 -       Other......... need improved something????
181432 -
181433 -
181434 - NovaStor's letter on 010606 does not address the question submitted on
181435 - where customers are notified of this critical information that is
181436 - common knowledge to backup software industry leaders. ref DRT 1 0002
181437 -
181438 - Bill says failure of backup to support power management is common
181439 - knowledge to backup software engineers.  That is different from being
181440 - common knowledge to consumers and customers.
181441 -
181442 -     [On 011002 we have gotting consistent program failures, so tried
181443 -     asking for tech support again. ref SDS 33 0001
181444 -
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181452 -