THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: November 23, 1999 10:06 AM Tuesday; Rod Welch

Called Jeanne Bradley at Kaiser on Com Metrics.

1...Summary/Objective
2...Tom Driscoll's Background Medical Management Aids Review Com Metrics


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CONTACTS 
0201 - Kaiser Permanente - Shadelands       925 906 2200
020101 - Walnut Creek, CA
020102 - Ms. Jeanne Bradley; Coordinator =925 906 2204
020103 - Jeanne.Bradley@ncal.kaiperm.org
020104 - Administration Department

SUBJECTS
Medical Practice Requires Records
Risk Communication Main Factor of Management Success
Risk Management Communication Main Task of Managers, Largest Risk
Telephone Game Shows Meaning Drift, Need to Maintain Shared
Common Administration
Team Care in Medical Practice
Kaiser Medical Group

1209 -    ..
1210 - Summary/Objective
1211 -
121101 - Follow up ref SDS 27 0000, ref SDS 26 0000.
121102 -
121103 - Jeanne received the letter, ref DIP 3 0001, to John Hilton sent on
121104 - 991121, about support in the educational community for teaching a
121105 - course in Communication Metrics, ref SDS 31 0001, from analysis on
121106 - 991108 showing literacy declines in the workplace. ref SDS 29 1092
121107 -
121108 - She has worked with Tom Driscoll, and sent him a letter on reviewing
121109 - Com Metrics.
121110 -
121111 -
121112 -  ..
121113 - Tom Driscoll's Background Medical Management Aids Review Com Metrics
121114 -
121115 - Jeanne has worked with Tom Driscoll, who Mark contacted about
121116 - meeting on pending Team Care issues, set out in the record on 991008,
121117 - ref SDS 18 9055, following up Mark's letter on 991109. ref SDS 30 0001
121118 -
121119 - Tom had a lead management role at Park Shadelands prior to taking
121120 - another assignment in Kaiser management.  He worked closely with
121121 - Jeanne, and with the lead physician in setting policy and procedure
121122 - for medical management, which is the experience needed for the Com
121123 - Metrics initiative.
121124 -
121125 - On 991109, after hearing from Mark that Tom agreed to take up this
121126 - matter, ref SDS 30 7216, Jeanne sent Tom a letter via Lotus Notes to
121127 - report her interest in Communication Metrics, which we have been
121128 - discussing in connection with reducing the cost of medical mistakes,
121129 - caused by "meaning drift" cited in my letter, ref DIP 1 0001, and
121130 - explained on 991101, ref SDS 25 2800, confirmed in the letter,
121131 - ref DIP 2 0001, submitted to Jeanne on 991103. ref SDS 26 0001
121132 -
121133 - This effort also follows up the letter on quality and Team Care from
121134 - Robert Pearl, Kaiser's CEO reviewed on 991128. ref SDS 23 0800
121135 -
121136 - Communication training and support can advance Kaiser's Team Care and
121137 - quality goals, and reduce costs, based on work with Doctor Craig
121138 - Boulris, also, reported on 991128. ref SDS 23 8499
121139 -
121140 - This is accomplished by adding "intelligence" support to medical
121141 - management, as defined in POIMS. ref OF 1 0582
121142 -
121143 - Jeanne has not heard from Tom, nor received a return receipt
121144 - indicating Tom has seen her letter.
121145 -
121146 - Jeanne will visit with Mark this afternoon about whether he was able
121147 - to reach Tom by phone today, per my call with Mark earlier this
121148 - morning. ref SDS 32 0001
121149 -
121150 - Sent ref DIT 1 0001 to Jeanne thanking her for helping coordinate with
121151 - Mark in setting up a meeting with Tom Driscoll.
121152 -
121153 - The purpose of this initiative is to increase the level of literacy in
121154 - the work stream, under analysis on 991108, ref SDS 29 7380, using SDS
121155 - to implement POIMS which adds value to traditional analysis, as
121156 - explained on 991025 reviewing Gutenberg and Drucker. ref SDS 22 2846
121157 - Adding value to "analysis" results in an "intelligence" role that is
121158 - part of Communication Metrics. ref OF 1 0582
121159 -
121160 -
121161 -
121162 -
121163 -
121164 -
Distribution. . . . See "CONTACTS"