CONTACTS 
0201 - Kaiser Permanente - Shadelands       925 906 2200
020101 - Walnut Creek, CA
020102 - Mr. Mark Mangrai; 925 906 2209
020103 - mark.Mangrai@tao.ncal.kp.org
020104 - Patient Assistance

SUBJECTS
Patient Assistant
Questions, Suggestions
Medical History, Xrays Not Submitted for Meeting
Medical Chart Missing Information
Policy Procedures on Communication
Team Care, Primary Care Physician
Patient Assistance Delays Action 2 Weeks
Medical Mistakes Require Review

1410 -    ..
1411 - Summary/Objective
1412 -
141201 - Follow up ref SDS 28 0966, ref SDS 26 0966,
141202 -
141203 - Yesterday Jeanne Bradley planned to visit with Mark on this issue.
141204 - ref SDS 28 0966
141205 -
141206 - Received ref DRT 1 0001 from Mark explaining contacts with...
141207 -
141208 -       Tom Driscoll
141209 -       Medical Group Adminstrator
141210 -
141211 -       In charge of appointment/advice call center project
141212 -
141213 -       He knows the Team Care issue quite well.
141214 - ..
141215 - This responds to ref DIP 12 0001 submitted on 991101,
141216 - ref SDS 26 1176, which cites a letter, ref DRP 5 0001, from Kaiser's
141217 - CEO Bob Pearl, sent to members on 991015, and reviewed in the record
141218 - on 991028. ref SDS 24 0800
141219 - ..
141220 - Mark says Tom will respond to pending issues in the record on
141221 - 991008. ref SDS 19 9055, per the letter. ref DIP 10 0001
141222 -
141223 -     [On 991116 called Mark to follow up. ref SDS 30 0001]
141224 -
141225 -     [On 991123 Jeanne Bradely sent letter to Tom. ref SDS 31 0001]
141226 -
141227 - This addresses failure of local management to respond, reported by
141228 - Mark on 991101. ref SDS 26 0966
141229 -
141230 - The original request for a meeting was made on 991006, ref DIP 9 0001,
141231 - based on Mark's report that the patient's defective reminder caused
141232 - xrays and medical history not to be provided for a meeting with a
141233 - consulting Team Care physician. ref SDS 18 0669
141234 -
141235 - The letter, ref DIP 11 0001 submitted on 991021, ref SDS 21 2016
141236 -
141237 -
141238 -
141239 -
141240 -
141241 -
141242 -
141243 -
141244 -