CONTACTS 
0201 - Computown                            415 956 8696 fax 5548
020101 - Mr. Bryson NLN; Technical Support Rep
020102 - Service Department =415 982 8324
0202 - Mountain Computer Engineering        415 263 1990 fax or 800...
020201 - Mr. Bradley J. Schwab; Director of Engineering  =Telephone
020202 - Engineering Department

SUBJECTS
CD ROM RW, Sony
ABCD CD ROM Disk Formatting Program
ABCD CD Disks Not Ejecting, Losing Data
RW CD ROM Drive Failing, 990821

1306 -    ..
1307 - Summary/Objective
1308 -
130801 - Follow up ref SDS 9 0000, ref SDS 8 0000.
130802 -
130803 - Called for assistance to diagnose problem with Sony drive.  Left
130804 - message to call on Monday.
130805 -
130806 -
130807 -
130808 -
1309 -
1310 -
1311 - Progress
1312 -
131201 -  ..
131202 - ABCD Program on CPU11 Performing Different with Xcopy
131203 -
131204 - Follow up ref SDS 9 6844.
131205 -
131206 - We purchased CPU11 from Pctown on 981112. ref SDS 2 8976
131207 -
131208 - Upgraded system with RW CD ROM drive on 981229. ref SDS 3 0001
131209 -
131210 - On 990309 received Spressa and ABCD programs. ref SDS 4 6399
131211 -
131212 - On 990326 Computown began doing service on systems sold by Pctown.
131213 - ref SDS 5 1508
131214 -
131215 - On 990402 Computown performed service on CPU11. ref SDS 6 1224
131216 -
131217 - On 990818 began experiencing problems with Sony RW CD ROM drive.
131218 - ref SDS 9 6844
131219 - ..
131220 - Called Computown.
131221 -
131222 - There is no answer today at Computown, so I called Pctown again at...
131223 -
131224 -                         982 8324
131225 -
131226 - ...got a message that Computer City is out of business and the former
131227 - employees are providing service.
131228 -
131229 - Left my name and number and requested a call.
131230 -
131231 -    [On 990823 received call from Karen. ref SDS 11 4030]
131232 -
131233 -
131234 -
1313 -
1314 -
1315 - 1626
1316 -
131601 - Called Mountain Computer.
131602 -
131603 - They do not seem to be working today
131604 -
131605 - Left a message for Brad, who helped us with CPU#8 on 981029, to call
131606 - on Monday. ref SDS 1 4356
131607 -
131608 - Sent Brad an email explaining the problem.
131609 -
131610 -
131611 -  ..
1317 -
1318 -
1319 - 2057
1320 -
132001 - Tried formatting another CD with ABCD.
132002 -
132003 - This seemed to work a little better.  I copied some stuff, and was
132004 - able to read it on the read only CD ROM Drive.
132005 -
132006 - Trying to copy the subject index to see if we can transfer to Kath's
132007 - computer.
132008 -
132009 - This worked.
132010 -
132011 - So, maybe it is the CD and not the drive, although we are still
132012 - having trouble ejecting the CD.
132013 -
132014 - Trying a music CD in J:.
132015 -
132016 - I think there is a problem with the CD ROM drive, because the CD is
132017 - playing and we are not hearing anything.
132018 -
132019 - Hopefully, it is a cleaning problem.
132020 -
132021 -     [On 990823 reported problem to Sony. ref SDS 11 2300]
132022 -
132023 -
132024 -
132025 -
132026 -
132027 -
1321 -