CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Ms. Barbara Stone; Service Advisor
020102 - Service Department
0202 - S & C Ford                           415 553 4400 fax or 800...
020201 - Mr. Larry Smith; Manager
020202 - Service Department
0203 - S & C Ford                           415 553 4400 fax or 800...
020301 - Mr. Ray Siotto; 415 861 6000
0204 - S & C Ford                           415 553 4400 fax or 800...
020401 - Mr. Charles R. Mori; Controller

SUBJECTS
Millie's Mercury Sable, 940423
Ford Recall, Change Oil, Hoses, Tire Tread

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 11 0000, ref SDS 9 0000.
040602 -
040603 - Larry said Barbara Stone is still out today.  He has reviewed the
040604 - record of service S&C performed on 990507, as set out in ref DIP 1
040605 - linked to the record, and to action items on 990507. ref SDS 2 6952
040606 -
040607 - He is obtaining warranty information on the tires S&C replaced. Larry
040608 - noticed that, since S&C previously replaced General Tires with other
040609 - tires in about 1995, the General Tire warranty should be applied.
040610 -
040611 -      [On 990603 tire warranty shows Welch should recover cost of
040612 -      replacing tires. ref SDS 14 3050]
040613 -
040614 -      [On 991006 received warranty and product specs. ref SDS 15 0001]
040615 -
040616 - We discussed the advantage of inspecting replaced parts in order to
040617 - evaluate warranty issues, e.g., drive belt, calipers.
040618 -
040619 - Larry has not yet visited with the mechanic about how the calipers
040620 - could have failed between the time the brakes were replaced and the
040621 - time he tested the brakes after driving the car to road test the
040622 - results of S&C's service on the tires and brakes. ref SDS 2 4293
040623 -
040624 - Larry will call tomorrow after he has talked to Barbara.
040625 -
040626 -      [On 990602 Larry called again. ref SDS 13 0001]
040627 -
040628 -      [On 990603 Larry called to review all issues. ref SDS 14 0001]
040629 -
040630 -
040631 -
040632 -
040633 -
0407 -