CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Ms. Barbara Stone; Service Advisor
020102 - Service Department
0202 - S & C Ford                           415 553 4400 fax or 800...
020201 - Mr. Larry Smith; Manager
020202 - Service Department
0203 - S & C Ford                           415 553 4400 fax or 800...
020301 - Mr. Ray Siotto; 415 861 6000
0204 - S & C Ford                           415 553 4400 fax or 800...
020401 - Mr. Charles R. Mori; Controller

SUBJECTS
Millie's Mercury Sable, 940423
Ford Recall, Change Oil, Hoses, Tire Tread

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 8 0000, ref SDS 7 0000.
040602 -
040603 - Larry is out today.  So is Barbara.  Asked for Charles.  He is out.
040604 -
040605 - I asked if there are any assistants available who can report on the
040606 - status of S&C's review of our letter on the service S&C performed on
040607 - 990507, as set out in ref DIP 1 linked to the record, and to action
040608 - items on 990507. ref SDS 3 6952
040609 -
040610 - The telephone receptionist said no one is available.
040611 -
040612 - I asked to whom Charles reports?
040613 -
040614 - The telephone operator said Charles is one of the owners, so he does
040615 - not report to anyone.
040616 -
040617 - I asked who the other owner is?
040618 -
040619 - She said Ray Siotto.
040620 -
040621 - On 961227 Ray helped follow up on similar matters. ref SDS 1 1517
040622 -
040623 -  ..
0407 -
0408 -
0409 - 1439 called Ray                     415 861 6000
0410 -
041001 - Explained background and requested support.
041002 -
041003 - Ray said he will investigate and call back.
041004 -
041005 -
0411 -
0412 -
0413 - 1453 Ray called back
0414 -
041401 - He said everyone is out today.  He will follow up on Tuesday, 990601
041402 - to help S&C Ford respond, since Monday is a holiday.
041403 -
041404 -     [On 990601 Larry Smith called. ref SDS 9 0001]
041405 -
041406 -
0415 -