CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Ms. Barbara Stone; Service Advisor
020102 - Service Department
0202 - S & C Ford                           415 553 4400 fax or 800...
020201 - Mr. Larry Smith; Manager
020202 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
Ford Recall, Change Oil, Hoses, Tire Tread

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 6 0000, ref SDS 5 0000.
040602 -
040603 - Barbara was not available today.  Talked to Larry Smith, service
040604 - manager.  He has not had enough time to review the record.  He plans
040605 - to do this tomorrow and will notify us of S&C's response.
040606 -
040607 -
040608 -
0407 -
0408 -
0409 - Progress
0410 -
041001 - Left message asking about status of S&C's review of the service for
041002 - our car on 990507, as set out in ref DIP 1 linked to the record, and
041003 - to action items on 990507. ref SDS 2 6952
041004 -
041005 -
041006 -  ..
0411 -
0412 -
0413 - 1607 called back
0414 -
041401 - Did not hear from S&C, so called back.  Barbara was not available.
041402 -
041403 - Talked to Larry Smith.
041404 -
041405 - Larry said he has not time to review our letter, ref DIP 1, submitted
041406 - on 995019, ref SDS 5 2968, concerning service on 990507. ref SDS 2
041407 -
041408 - We reviewed discussion on 990520 with Barbara who reported there are
041409 - several issues to work through as a result of service on 990507....
041410 - ref SDS 6 3953.
041411 -
041412 - Larry plans to get with Barbara tomorrow, and to review our letter,
041413 - ref DIP 1.
041414 -
041415 - He recalled that the letter needs to be reviewed online so he can see
041416 - the links between our analysis and S&C's invoice.
041417 -
041418 - Need defective parts that were replaced...
041419 -
041420 -              serpentine belt
041421 -              calipers
041422 -              tires
041423 -
041424 - Need tire specs and warranty.
041425 -
041426 -
041427 -
041428 -
041429 -
0415 -