CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Larry Smith; Manager
020102 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
Ford Recall, Change Oil, Hoses, Tire Tread

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 2 0000, ref SDS 1 0000.
040602 -
040603 - We have several objectives...
040604 -
040605 -    1.  Respond to Barbara's call on 990510 to understand the record on
040606 -        this transaction. ref SDS 3 9749
040607 -
040608 -        On 990514 Larry Smith was informed about reviewing the record
040609 -        online, and so we need to meet that commitment. ref SDS 4 2448
040610 -
040611 -    2.  Address action items on 990507. ref SDS 2 6952
040612 -
040613 -        a.  Product information and warranties on major materials,
040614 -            e.g., tires. ref SDS 2 5548
040615 -
040616 -        b.  Equitable adjustment for warranties.
040617 -
040618 -        c.  Resolve conflicts on hose replacement work.
040619 -
040620 -        d.  Support traning and policy development.
040621 -
040622 - Submitted ref DIT 1 linked to the record on 990507. ref SDS 2, and to
040623 - S&C's invoice ref DRP 1.
040624 -
040625 -     [On 990603 reviewed issues with S&C. ref SDS 7 1444]
040626 -
040627 -
0407 -
0408 -
0409 - 1642 called Larry
0410 -
041001 - Left message for Larry on voice mail.
041002 -
041003 - Advised email sent to...
041004 -
041005 -                         scinfo@creative.net
041006 -
041007 - It is addressed to Larry Smith.
041008 -
041009 -     [On 990520 called Barbara to follow up. ref SDS 5 3953]
041010 -
041011 -     [On 990525 Larry hasn't had time to follow up. ref SDS 6 0001]
041012 -
041013 -     [On 990603 Larry has reviewed record. ref SDS 7 1444]
041014 -
041015 -
041016 -
041017 -
0411 -