CONTACTS 
0201 - Science Applications                 619 546 6000
020101 - Mr. Roy Roebuck, Ph.D.

SUBJECTS
Voice Data Entry
Speech Recognition Long Way in Future
Definition - Management Science
Audio Mining
History Irrelevant, Managers Look Forward
History Chronology, Causation, Experience,

1108 -    ..
1109 - Summary/Objective
1110 -
111001 - Follow up ref SDS 59 0000, ref SDS 57 0000.
111002 -
111003 - Roy provides more information on voice recognition that may provide a
111004 - path for SDS to support business meetings.  A key part of this
111005 - technology is creating an index of audio and video data to research
111006 - subjects.
111007 -
111008 -    [On 990425 Morris asks about Roy's progress. ref SDS 60 0752]
111009 -
111010 -
111011 -
111012 -  ..
1111 -
1112 -
1113 - Progress
1114 -
111401 -  ..
111402 - Voice Recognition Vendors Market Channel for SDS
111403 -
111404 - Follow up ref SDS 56 8847.
111405 -
111406 - Received letter from Roy, ref DRT 1 with an article published by PC
111407 - Week on "audio mining" (also called "audio indexing") which builds an
111408 - index of key words from audio and video tapes.  Roy suggests using
111409 - this technology with SDS, for management meetings. ref DRT 1 4446
111410 -
111411 - This follows up his letter on 990314. ref SDS 56 8847
111412 -
111413 -     [On 991108 Ross indicates IBM may market wearable PC. ref SDS 61
111414 -     7823]
111415 -
111416 - The PCweek article is authored by...
111417 -
111418 -                        Bill Machrone
111419 -                        vice president of technology
111420 -                        Ziff-Davis Publishing
111421 -                        bill_machrone@zd.com.
111422 -
111423 -    ...shown at ref DRT 1 6421
111424 -
111425 - Bill writes about a new software program...
111426 -
111427 -                        Dragon NaturallySpeaking
111428 -
111429 - ...published by...
111430 -
111431 -                        Dragon Systems
111432 -                        www.dragonsystems.com
111433 -
111434 - Another firm is...
111435 -
111436 -                        Virage Systems
111437 -                        www.virage.com.
111438 -
111439 - Dragon NaturallySpeaking is continuous voice recognition software to
111440 - fast-forward through a news broadcast, stopping at all the occurrences
111441 - of a given word or phrase. ref DRT 1 2120 The software monitors a tape
111442 - for specific elements so that the tape can be searched for a subject
111443 - of interest? The demonstration was well received.
111444 -
111445 - Virage markets video search software.  Adding audio searching is a
111446 - significant upgrade.  Virage's VideoLogger product allows Web sites to
111447 - post searchable video online. ref DRT 1 2448
111448 -
111449 - These systems need a lot of processing power and are expensive.
111450 - The price is expected to drop. ref DRT 1 2240
111451 -
111452 -     On 970603 Dave was looking for something that needs a lot of
111453 -     processing power to sell Intel's stuff. ref SDS 23 2701
111454 -
111455 -
111456 -  ..
111457 - History Empowers Management, Must Overcome Ignorance, Fear, Denial
111458 - Business Meetings Can Benefit, Must Overcome Fear Accountability
111459 -
111460 - The author notes that few things are as stale as yesterday's news, so
111461 - going back in time may be of more interest to historians than to
111462 - business folks. ref DRT 1 2775
111463 -
111464 -       [On 990425 Morris made a similar point. ref SDS 60 5644]
111465 -
111466 - The author's view of history shows "audio mining" for meetings may be
111467 - a hard sell.  The feeling that history is "water under the bridge" and
111468 - managers are "forward looking," as reviewed on 950822, ref SDS 13 9433
111469 - is a very strong perspective. See on 921217 and ref SDS 2 7344
111470 -
111471 - On 921217 "history" for business was reviewed. ref SDS 2 7492
111472 - ..
111473 - The Communication Metrics management cycle of plan, perform and
111474 - report (see POIMS, ref OF 1 6649, uses "history" of what we are doing
111475 - now, this instant, what was done 10 minutes ago, what we and others
111476 - did yesterday, last week, and last year, 5 years ago, 10 years ago, as
111477 - "experience" for deciding what to do next.
111478 -
111479 - History is also used for planning what to do this afternoon, tomorrow,
111480 - next week, next month, next year, the year after that, and so on...
111481 -
111482 -     [On 991108 history of writing explains use of history to
111483 -     "interpret the future. ref SDS 61 3339]
111484 -
111485 - An example is a discussion with the president of a construction
111486 - company on 970107. ref SDS 19 4953
111487 -
111488 - Communication Metrics can assemble "chunks" of history into patterns
111489 - that predict future results on particular "subjects," which can then
111490 - be adjusted to avoid problems.
111491 -
111492 - When problems occur, "history" permits resolving disputes at minimum
111493 - cost.
111494 -
111495 - Another stumbling block to using video or voice recordings is fear of
111496 - accountability, see review on 980405. ref SDS 28 5065
111497 -
111498 -
111499 -  ..
111500 - Customer Support Index of Common Problems - Gold Mine of Information
111501 - Gold Mine Needs "Gold Miner" and Tools, Knowledge about Value of Gold
111502 -
111503 - The article cites Roger Matus, vice president of marketing for Dragon,
111504 - as suggesting companies have a gold mine of information in the form of
111505 - taped tech-support calls.  Roger contends that "properly constructed"
111506 - searches could categorize the calls by topic, and index the number of
111507 - times that certain phrases occurred. Such statistics could highlight
111508 - problems with the product or the documentation. ref DRT 1 2775
111509 -
111510 - This overlooks the huge number of ways to say the same thing using
111511 - different phrasing.  It is a very big job to set up useful catagories
111512 - of phrase strings.
111513 -
111514 - What for example are the key phrases for the telecon with Microsoft on
111515 - 990316. ref SDS 58  How about discussion with Netscape on 980318...
111516 - ref SDS 27 2211; and Microsoft the same day. ref SDS 27 5888
111517 -
111518 -
111519 -
111520 -
1116 -
1117 -