CONTACTS 
0201 - Corps of Engineers, SFD            415 977 8400 fax 8483
020101 - Mr. Thompson F. Keesling, Architect; Assistant Chief =415 977 8473/8701
020102 - Construction Operations Division   =415 977 8480
0202 - Stanford Const Eng Mngmnt          415 723 3074
020201 - Mr. Paul Teicholz; Integrated Facilities Program =415 723 6486
020202 - Construction Engineering & Management Program

SUBJECTS
Keesling Develop District PM Process,
Integrate Comm Metrics, CCA Guide
Comm Metrics, RMS/Paragon Comparison
Psychologically Demanding to Discover Error
Boring Communication Metrics, Crisis are

2207 -    ..
2208 - Summary/Objective
2209 -
220901 - Followed up work at ref SDS 4 line 83, ref SDS 3 line 70.
220902 -
220903 - Tom is planning to commission a study that will cover Communication
220904 - Metrics.  Discussed scope and suggested he contact Paul at Stanford
220905 - for possible related support.  Notified Paul of possible contact from
220906 - Corps of Engineers.
220907 -
220908 - Submitted ref DIT 1 0000 confirming these discussions.  Included this
220909 - record, and the discussion with John Lettieri at Marsh & McLennan...
220910 - ref SDS 12 0000, and with Turner, ref SDS 5 0000, per letter prepared
220911 - at ref SDS 13 0000.
220912 -
220913 -      [On 970820 IMS program could be studied. ref SDS 16 3528]
220914 -
220915 -      [On 970911 study is not proceding with study. ref SDS 17 8851]
220916 -
220917 -
220918 -  ..
2210 -
2211 -
2212 - Discussion
2213 -
221301 - Tom said Luster's contract is now final.  Rich Estes is on vacation
221302 - this week.
221303 -
221304 - Tom plans to meet with Rich next week about developing a specific task
221305 - order for Luster to perform a study of Communication Metrics, RMS and
221306 - Paragon, to show how they relate, per CE's report, ref DRP 1 5005, and
221307 - ref DRP 1 5002.
221308 -
221309 - The District's scope of services for Communication Metrics, that used
221310 - the Richmond project as a prototype, calls for research and planning
221311 - to implement RMS. ref DRP 1 6499 and ref DRP 1 4820
221312 -
221313 -      [On 970915 Tom is not proceding with study. ref SDS 17 8851]
221314 -
221315 - Consideration should be given to including Lotus Notes and Expedition
221316 - in the study, in order to recognize current industry "standards" for
221317 - management support, that perform similar tasks to RMS and Paragon.
221318 - Lotus Organizer is another popular "solution" that may warrant comment
221319 - in the study, depending on the goals of Luster's assignment. COE has
221320 - experience with Lotus Notes.  How will RMS and/or Paragon work better
221321 - than the District's experience with Lotus Notes?
221322 -
221323 - Luster's report should cover how these business systems individually
221324 - and/or in any combination support consistent use of good management
221325 - practices, e.g., using the Construction Contract Administration (CCA)
221326 - Guide, requested by Max Blodgett on 961204, ref SDS 2 line 236.  This
221327 - requires a working definition of "good management."  The Project
221328 - Management Body of knowledge, PMBOK, ISO 10006 Project Management
221329 - criteria, and Deming's TQM writings identify a key management cycle:
221330 -
221331 -                    Plan, Perform, Report
221332 -
221333 -     .., ref SDS 1 line 304.  These sources also identify in varying
221334 -     forms a concept of "continual learning," supported by processes
221335 -     that accomplish:
221336 -
221337 -                Traceability to original sources
221338 -
221339 -     ...ref SDS 1 line 510 and ref SDS 1 line 626.  The District's
221340 -     report on Communication Metrics describes a need for effective:
221341 -
221342 -                     Business Intelligence
221343 -
221344 -     ...that organizes and analyses information so that cause and
221345 -     effect and needed actions are revealed, ref DRP 1 line 113.
221346 -
221347 - These criteria may provide a framework for Luster's study to identify
221348 - business systems that support these "good management" processes.
221349 -
221350 - Luster's report will support Tom's assignment to develop automated
221351 - management for the District, and to review District project management
221352 - processes, as set out in the draft memo to DE dated 970530, ref OF 1
221353 - line 56.
221354 -
221355 - We noted timeliness of COE's study from high risk business environment
221356 - cited by surety managers Rick Sterns ref SDS 11 line 84, and John
221357 - Lettieri, Senior VP with Marsh McLennan, ref SDS 12 line 135, as
221358 - evidenced by Guy F. Atkinson failing.  Tom had heard about Atkinson
221359 - filing bankruptcy.
221360 -
221361 - Reflects "imploding management" from the Information Highway effect,
221362 - set out in the NWO... paper, and also "Information Entropy" postulated
221363 - by the U.S. Air Force Institute of Technology paper on cost and
221364 - schedule growth that occur on major projects, ref SDS 7 line 314.  I
221365 - mentioned discussions on 970728 with Intel that poor management is
221366 - epidemic due to new realities of business conditions.  Only limitless
221367 - funds can buy-off the effects, as at an Intel or the government, ref
221368 - SDS 10 line 345.
221369 -
221370 - Tom recalled we discussed the AFIT paper on 970708, ref SDS 8 line
221371 - 113.
221372 -
221373 - I related Max Wideman's observation yesterday that the executive
221374 - mindset inhibits proactive efforts to avoid problems, because "crisis
221375 - management" is more fun, ref SDS 15 line 128.  Crisis management
221376 - involves giving orders and taking immediate action through talk, talk,
221377 - talk.  Whereas, Communication Metrics requires discipline to write
221378 - things down and link them up to discover impending problems, gaps in
221379 - planning, additional steps needed for success.  Proactive management
221380 - is boring; its no fun, i.e., it is psychologically demanding, and so
221381 - needs a specialist, per discussion with the District Engineer on
221382 - 970624, ref SDS 6 line 423.
221383 -
221384 -  ..
221385 -
221386 - I advised of having contacted Jim Jones, Deputy Chief, Construction
221387 - Division at CEMP-C, and that I am sending him the District's report on
221388 - Communication Metrics. ref SDS 14 3887
221389 -
221390 -
221391 -
221392 -
221393 -  ..
2214 -
2215 -
2216 - 1127 called Tom back
2217 -
221701 - I suggested Tom consider asking Luster to contact Ray Levitt and Paul
221702 - Teicholz at Stanford to see if their approach to metrics for
221703 - communication might contribute to COE's proposed study.  Actually, Ray
221704 - asks that Paul handle this interaction, ref SDS 9 line 80.
221705 -
221706 - We briefly considered Ray's approach to evaluating communication flows
221707 - for determining management effectiveness and changes for improvement,
221708 - based on the Virtual Design Team (VDT) program Ray's team developed at
221709 - Stanford.  Advised of discussions with Paul per Ray's request, and
221710 - their invitation for me to work with them on solving the communication
221711 - problem, ref SDS 9 line 128.  Actually, the record indicates I sent a
221712 - copy of Paul's letter to Tom on 970724, ref SDS 9 line 149.
221713 -
221714 - I will send Tom an email with their phone numbers and Internet
221715 - address, along with some background.
221716 -
221717 - Ray has requested that initial contacts be with Paul.
221718 -
221719 -     Paul Teicholz        415 723 6486; Teicholz@cive.stanford.edu
221720 -     Integrated Facilities Program
221721 -     Civil Engineering Department
221722 -     Terman Engineering Center, M50
221723 -     Stanford University
221724 -     Stanford, CA  94305 4020
221725 -
221726 -     Ray Levitt, PhD      415 723 2677; levitt@ce.stanford.edu
221727 -
221728 -      [See where Tom indicates he is not proceding with the study,
221729 -      ref SDS 17 line 84.]
221730 -
221731 -
221732 -
2218 -
2219 -
2220 - 1141 called Paul
2221 -
222101 - Left message of having suggested that COE contact Paul about possible
222102 - correlation with and/or support by Stanford's business communication
222103 - work, for the San Francisco District's study of business systems.
222104 -
222105 -      [See where Tom indicates he is not proceding with the study, ref
222106 -      SDS 17 line 84.]
222107 -
222108 -
2222 -