CONTACTS 
0201 - Raychem Corporation                415 361 3333 fax 5090
020101 - Mr. John Kahl; =415 361 6942; Corporate Real Estate and Construction

SUBJECTS
SDS Marketing, Contacts with Customers
Owners/Stakeholders, Raychem

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 18 0000, ref SDS 17 0000.
050602 -
050603 - Bill DeHart and I met with John for lunch to reviewed ideas for
050604 - Raychem to make a presentation for the PMI Confernece at Asilomar on
050605 - implementing project management standards for ISO 10006 and PMBOK,
050606 - discussed in a meeting with Raychem on 950726. ref SDS 15 S94J
050607 -
050608 - John liked the analysis of the PMBOK and ISO 10006 standard, and wants
050609 - to see a demonstration of how SDS implements Communication Metrics,
050610 - when he returns from vacation in late September.
050611 -
050612 - Doug Blouin has more ideas on how to present Raychem's communication
050613 - methodologies to PMI in a professional development event.
050614 -
050615 -
0507 -
0508 -
0509 - Progress
0510 -
051001 - Initially I gave John a copy of the NWO paper.  He will review and
051002 - prepare comments over the weekend, and call on Monday to discuss.
051003 -
051004 -     [See follow up at ref SDS 19 line 153, and at ref SDS 22 line 58.]
051005 -
051006 -
051007 - Toffler & Information Technology
051008 -
051009 - John brought a copy of an article copied from Jan 5, 1995 Microtimes
051010 - interviewing Alvin and Heidi Toffler, ref OF 3 line 11.  He feels
051011 - their views support Communication Metrics and my thesis on the New
051012 - World Order.
051013 -
051014 -     [Reviewed this thing at
051015 -
051016 -
051017 - PMBOK and ISO 10006
051018 -
051019 - John presented and explained his notes from the analysis of ISO 10006
051020 - and PMBOK, ref SDS 15 line 201, submitted at ref DIP 2 line 36.
051021 -
051022 - He said this analysis was excellent.  He had no disagreements.
051023 -
051024 -     [See follow up discussion though at ref SDS 23 line 124.]
051025 -
051026 -
051027 -  ..
051028 - Authority of Project Manager
051029 -
051030 - Bill said he has spoken with colleagues in the Project Management
051031 - department for Grid Maintenance at PG&E.  Tom Markey is trying to get
051032 - a transfer.  The Construction Department is seeking to disengage the
051033 - Project Manager after work is assigned in the field.
051034 -
051035 - I mentioned disucssions with Pam Tehari who feels PG&E's Project
051036 - Manager is not needed in the beginning phase of writing a contract.
051037 -
051038 - This record reflects a gradual deterioriation of adherence to sound
051039 - management practices.
051040 -
051041 - In large organizations, people are unable to see beyond functional
051042 - objectives.  The organization was originally successful because when
051043 - it was small, the people at the top exercised authority to "manage"
051044 - the projects.  The top people were the "project managers."  Increasing
051045 - size, makes it impossible for top people to manage every project.
051046 - They must delegate authority for project management.  People like to
051047 - delegate responsibility but not authority.  This is the proverbial
051048 - "fools gold" that leads to failure.  Everyone "knows" responsibility
051049 - cannot really be delegated, but day to day, it "feels good" to
051050 - exercise authority, and when things seem to be going awry, it "feels
051051 - good" to divert responsibility.  So day-to-day, executives fail to
051052 - properly delegate authority and feel pressured to cover up mistakes.
051053 - Soon the project manager becomes only a figurehead because people
051054 - don't like to report to people who have little or no authority.  They
051055 - like talking to the people with authoirty.  The experience at PG&E
051056 - shows the results.
051057 -
051058 - Bill feels these mistakes are the result of PG&E discontinuing the
051059 - practice of issuing assignment letters to Project Managers setting out
051060 - their mission and authority.  Gradually, various specialists see the
051061 - project manager as interfering in their work, rather than
051062 - orchestrating essential coordination among highly trained funcational
051063 - leaders.
051064 -
051065 -
051066 -  ..
051067 - Traceability, Continual Learning - Case Studies
051068 -
051069 - John was favorably impressed by the record of our meeting on 950726,
051070 - ref SDS 15 GA5G, discussing the need for "traceability" and "continual
051071 - learning" called out in PMBOK and ISO 1006 standards for project
051072 - management reviewed on 950721. ref SDS 14 2846 and ref SDS 14 1740
051073 -
051074 -     John feels these are worthwhile goals for every organization, but
051075 -     are difficult to implement because events move so fast today.
051076 -
051077 -     He seemed impressed to learn that SDS solves this problem -- we
051078 -     considered setting a meeting to demonstrate the methodology after
051079 -     John returns from vacation.
051080 -
051081 -
051082 -  ..
051083 - Raychem Out Sources Meeting Notes
051084 -
051085 - John said Raychem out sources meeting notes on some projects.  They
051086 - require their architect to specify in the contract documents that
051087 - contractors hire a consultant to attend project meetings so an
051088 - accurate record of action items and understandings is prepared.
051089 -
051090 - I asked if this record is adequate to support continual learning
051091 - through project case studies called for by ISO 10006?
051092 -
051093 -    John said Raychem is not using the project notes in this manner.
051094 -
051095 -
051096 -  ..
051097 - Communication Metrics
051098 -
051099 - John wants to learn how SDS works.
051100 -
051101 - The basic idea of SDS extends Raychem's meeting notes methodology to
051102 - all work every day all day long, and provides automated help for
051103 - accessing the record quickly, so it can be used more thoroughly to
051104 - guide performance.
051105 -
051106 - John feels it would be helpful to link up what occurs at meetings,
051107 - which Raychem accomplishes by out-sourcing meeting notes, with all of
051108 - the other comunications that occur, like phone calls, discussions,
051109 - correspondence, contracts, policies, guidelines, and personal
051110 - analysis.
051111 -
051112 - He asked about citations in SDS records.
051113 -
051114 - We looked briefly at the SDS record for 950721 showing analysis of
051115 - PMBOK and ISO 10006, ref SDS 14 0001, which John brought with him to
051116 - the meeting today.
051117 -
051118 - We traced explanations in the body of the record to other sources in
051119 - order to test current understandings and thereby reveal errors and
051120 - inconsistencies which can be corrected in advance of action be taken
051121 - that leads to losses.
051122 -
051123 - Bill explained how this was used at PG&E to create and maintain shared
051124 - meaning among all of the business departments and outside
051125 - organizations involved in performing a project.
051126 -
051127 -
051128 - Follow Up
051129 -
051130 - John said he will be on vacation until mid-September.  When he
051131 - returns, he wants to see a demontration of SDS accomplishes these
051132 - tasks.
051133 -
051134 -     [See later discussion at ref SDS 21 line 49.]
051135 -
051136 -
051137 -
051138 -
0512 -

SUBJECTS
Speakers, Feb Event

0704 -
070401 - Followed up discussions at ref SDS 15 line 62.
070402 -
070403 - John said Doug feels Raychem can develop an informative and
070404 - interesting presentation for PMI to accomplish the objectives of the
070405 - outline we discussed during our meeting on 950726, ref SDS 15 line
070406 - 283.
070407 -
070408 - I asked about Doug's progress in submitting a proposed presentation
070409 - per our discussion at ref SDS 15 line 63.
070410 -
070411 - John said Doug has given this some thought but currently has a number
070412 - of initiatives within Raychem and in his personal life which make it
070413 - difficult to complete a preliminary presentation in the near term.
070414 -
070415 -    [See follow up at ref SDS 20 line 115, and later at ref SDS 24 line
070416 -    107.]
070417 -
070418 -
070419 -
0705 -