CONTACTS 
0201 - State of California                  916 445 6038
020101 - Mr. Ross Chittenden
020102 - Chief Office of Project Management =916 654 2395
020103 - Project Management Program
020104 - Systems Implementation

SUBJECTS
SDS Marketing, Caltrans
Change Requires Sponsor, Ambassadors
Partnering, Concurrent Discovery
Common Administration
Concurrent Dispute Resolution
Succeed Not Enough Time to Improve

1208 -    ..
1209 - Summary/Objective
1210 -
121001 - Follow up ref SDS 20 0000, ref SDS 13 0000.
121002 -
121003 - Ross has received my letter ref DIP 6 issued on 980904 in the record
121004 - at ref SDS 20 3612, but he has not had time to look at the web site.
121005 -
121006 -                     http://www.welchco.com
121007 -
121008 - Submitted ref DIT 1 linked to this record.
121009 -
121010 -     [On 990331 sent Ross idea for Common Administration. ref SDS 21]
121011 -
121012 -     [On 990406 not enough time to check web site. ref SDS 22 6336]
121013 -
121014 -  ..
121015 -
121016 - Caltrans is implementing a lot of changes, so he is very busy.
121017 -
121018 -     This presents an opportunity to pilot test SDS to improve Caltrans
121019 -     management as one of the many changes that make everybody busy.
121020 -
121021 -
121022 - Ross advised that the legislature requires increased accountability.
121023 -
121024 - I mentioned the conflict between good management that stresses
121025 - accountability, and resistance to Communication Metrics that seeks to
121026 - avoid the stress of accountability, per our discussion on 971104, see
121027 - ref SDS 13 3155, and the subsequent meeting on 971202 with the U.S.
121028 - Army Corps of Engineers in Washington D.C., ref SDS 15 7453
121029 -
121030 - Ross feels it is a constant struggle to make improvements to legacy
121031 - systems and people in a big organization.
121032 -
121033 -
121034 - ..
121035 - Ross is working on improving cost and schedule control.
121036 - 
121037 - He feels that improving communication should wait until that effort is
121038 - accomplished.
121039 -
121040 - We did not review the dominate impact of communication that makes it a
121041 - predicate to cost and schedule control, as reviewed on 950202 at the
121042 - Kerzner lectures. ref SDS 1 0333  Until and unless communication is
121043 - "controlled," cost and schedule cannot be controlled.
121044 -
121045 - I mentioned the potential for...
121046 -
121047 -
121048 -                 clear, concise, complete communication
121049 -
121050 -
121051 - ...using Communication Metrics, ref OF 1 1218, to implement better
121052 - cost and schedule improvements, as discussed at the Kernzer lecture on
121053 - 950205. ref SDS 2 4302
121054 -
121055 -     [On 990331 sent Ross idea for Common Administration. ref SDS 21]
121056 -
121057 -     [On 990413 set meeting to review with Iman. ref SDS 23 2330]
121058 - ..
121059 - At this moment managers at Caltrans, as in every organization
121060 - across the country, are trying to implement aspects of Communication
121061 - Metrics, from better use of email, and utilizing documents on the
121062 - Internet.
121063 -
121064 - Since Communication Metrics has all of these features available as an
121065 - integrated system of "intelligence", and since experts, like Kerzner,
121066 - advocate "integrated" management, ref SDS 2 5093, why not notify
121067 - managers about this opportunity so they can investigate?
121068 -
121069 - All it takes is forwarding an email.
121070 -
121071 - Ross said a number of Caltrans managers are in charge of programs that
121072 - could benefit from better communication.  He will ask them to contact
121073 - me, as we discussed on 971104. ref SDS 13 2284
121074 -
121075 -    [On 990406 Ross suggests contacting a new manager. ref SDS 22 8472]
121076 -
121077 -
121078 -
121079 -
121080 -
121081 -
121082 -
121083 -
121084 -
121085 -
121086 -
121087 -