CONTACTS 
0201 - IBM Credit Corporation               510 277 5600 fax 5654
020101 - Mr. Ross H. Armstrong
020102 - Marketing Advisor  =510 277 5616; Cellular:  510 914 6502
020103 - Department

SUBJECTS
SDS Marketing, Developing Leads, Industry Contacts
Armstrongs, Ross, etc.
Demo SDS via Web Site
Evaluation

0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 15 0000, ref SDS 12 0000.
070802 -
070803 - Ross indicated plans to go water skiing with the kids this afternoon
070804 - after a conference call at 1300.  I sent a confirming memo.  He called
070805 - OA 1700 and advised that his day got backed up, so he is will try
070806 - again tomorrow.  He could not read my email, ref DIT 1 0000, on his
070807 - work computer, so I re-submitted to the home address.
070808 -
070809 - He will call this evening with feedback on the system of
070810 - "intelligence." ref SDS 0 3069
070811 -
070812 -    [On 980813 submitted follow up. ref SDS 18]
070813 -
070814 -
070815 -
070816 -
070817 -  ..
0709 -
0710 -
0711 - Progress
0712 -
071201 -  ..
071202 - Water Skiing Trip
071203 -
071204 - Follow up ref SDS 15 5180.
071205 -
071206 - Called and talked to Stuart, I think.  He indicated the skiing event
071207 - is not taking place today.
071208 -
071209 - Called and left a message for Ross, because the email, ref DIP 4 0000
071210 - asking Ross about skiing event planned for today, ref SDS 15 5180,
071211 - bounced back.
071212 -
071213 -
071214 -
0713 -
0714 -
0715 - 0812 Ross called back
0716 -
071601 - He has a conference call at 1300, then plans to leave before 1400 to
071602 - pick up the kids for skiiing.  He will swing by and pick me up
071603 - probably about 1430.
071604 -
071605 - I asked him to call me at Millie's (925 680 8947) on status as his
071606 - day progresses.
071607 -
071608 -  ..
071609 -
071610 - Got Ross' correct email address.
071611 -
071612 - Sent confirming letter, ref DIT 1 0000, to resubmit the letter that
071613 - crashed yesterday, ref DIP 4 0000, because I had the wrong email
071614 - address.
071615 -
071616 -
071617 -  ..
0717 -
0718 -
0719 - 1705 Ross called
0720 -
072001 - He got tied up by a lot of unexpected activity this afternoon, and so
072002 - could not go skiing.
072003 -
072004 - His conference call at 1300 went well; he feels good about handling
072005 - all of the unexpected problems that came up today, so he expects
072006 - tomorrow will be fairly clear.
072007 -
072008 -     [On 980807 article reports employees are overwhelmed by too much
072009 -     information from calls, fax, email, etc. ref SDS 16 2426]
072010 -
072011 - Ross plans to try to get away early tomorrow.  If that works he will
072012 - call me in the City about skiing in the afternoon.
072013 -
072014 -                     415 781 5700
072015 -
072016 -     [On 980808 Ross found that Friday, 980807, was also unexpectedly
072017 -     hectic. ref SDS 17 1125]
072018 -
072019 - He got my email, ref DIT 1 0000, but his office system is configured
072020 - to use Lotus Notes and/or CC mail.  It does not launch his web browser
072021 - when an HTML file is received.  I suspect it can be configured to do
072022 - that, since USACE had the same problem.
072023 -
072024 - As a result, Ross could not really read the email, nor experience the
072025 - method of "intelligence" provided by Communication Metrics that is
072026 - inherent in the email I submitted.
072027 -
072028 - I noted that he was able to read the email sent to Hutch at home,
072029 - including the links to the web site.
072030 -
072031 - Ross advised that he uses Netscape for email at home, so that works.
072032 -
072033 -  ..
072034 -
072035 - He asked me to send ref DIT 1 to his home email.  He will review it
072036 - and call to discuss this methodology.  I will be at Millie's this
072037 - evening...
072038 -
072039 -                       925 680 8947
072040 -
072041 -    ...or he can send a return email to provide feedback.
072042 -
072043 -
072044 -     [On 980808 wasn't enough time to read mail, Ross plans to submit
072045 -     comments on 980808. ref SDS 17 0844]
072046 -
072047 -     [On 980813 submitted follow up. ref SDS 18 0000]
072048 -
072049 -
072050 -