CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
H8 1280t Introduction 120128 Ship Without Specified Components Proce
2504 -
2504 - ..
2505 - Summary/Objective
2506 -
250601 - Follow up ref SDS 64 0000. ref SDS 63 0000.
250602 -
250603 - Installed Windows 7 on c18 with new procedure to boot from cd drive,
250604 - instead of the hard drive. ref SDS 0 RL3H Installed device drivers
250605 - to resolve Device Manager errors. ref SDS 0 KX6K This enabled access
250606 - to Internet and transfering files from c21 across the network.
250607 - ref SDS 0 OT6O Network configuration was effective, resolving major
250608 - issue that precipated re-install of Windows OS. ref SDS 0 264H
250609 - Configured disk partition assignment corrupted by Windows 7 setup.
250610 - ref SDS 0 CF5G Updated Windows 7 with about 400 MB of code downloaded
250611 - from Microsoft, and including SP1, another 600 MB. ref SDS 0 0707 In
250612 - the afternoon, Microsoft called to follow up work yesterday.
250613 - ref SDS 0 K54H Ashish restored system management application to
250614 - desktop. ref SDS 0 UF5I He also downloaded drivers for all components
250615 - from HP Internet resources. ref SDS 0 ME5G This resolved 2 remaining
250616 - issues in Device Manager. ref SDS 0 ME5G Ashish waited online while
250617 - verifying wireless configured correctly by testing installation of HP
250618 - wireless printer. ref SDS 0 BQ5H Thanked Ashish for excellent
250619 - customer support. Will write a letter closing Micosoft case
250620 - 1207966235 with full satisfaction and appreciation. ref SDS 0 OT4U
250621 - After the call from Microsoft, tried setting up Netscape email; did
250622 - not go well and will have to be done again with downlevel code for
250623 - efficient use. ref SDS 0 557H
250624 -
250625 -
250626 -
250627 -
250629 - ..
2507 -
2508 -
2509 - Progress
2510 -
251001 - Windows 7 Ultimate 64-bit Setup Problems BIOS Set CD Boot Order
251002 - BIOS Change Boot Order to CD Avoid EFI System MBR Setup Conflict
251003 - Solution HP h8 1280t Set BIOS to CD Boot in Computer Setup Not Boot Menu
251004 -
251005 - Follow up ref SDS 64 RL3H, ref SDS 63 RL3H.
251006 -
251007 - This morning checked BIOS for further review, and found a solution for
251008 - setting boot drive to CD that enables normal installation of windows 7
251009 - on c18, as follows...
251011 - ..
251012 - 1. Power on c18 and continuously tap ESC to open BIOS.
251014 - ..
251015 - 2. BIOS menu appears with following choices...
251016 -
251017 - 1. Continue Startup
251018 - 2. System Information
251019 - 3. Change Language
251020 - 4. Diagnostics F2
251021 - 5. Boot Menu F9
251022 - 6. Computer Setup F10
251023 - 7. System Recovery F11
251024 - 8. Network Boot F12
251025 - 9. Utilities
251026 - 10. Run UEFI Application
251028 - ..
251029 - Don't select #5 "Boot Menu" with F9, because it does not support
251030 - selecting Legacy Boot Source, which is the CD drive.
251032 - ..
251033 - Select #6 "Computer Setup" which opens a BIOS menu...
251034 -
251035 - 1. File
251036 - 2. Storage
251037 - 3. Security
251038 - 4. Power
251039 - 5. Advanced
251041 - ..
251042 - Select #2 - Storage which opens a BIOS menu...
251043 -
251044 - 1. Device Configuration
251045 - 2. Storage Option
251046 - 3. DPS Self-test
251047 - 4. Boot Order
251049 - ..
251050 - Select #4 - Boot Order which opens a BIOS menu...
251051 -
251052 - 1. UEFI Boot Sources
251053 -
251054 - 1. Windows Boot Manager
251055 - 2. USB Floppy/CD
251056 - 3. USB Hard Drive
251057 - 4. ATAPI CD/DVD Drive
251059 - ..
251060 - 2. Legacy Boot Sources
251061 -
251062 - 1. ATAPI CD/DVD Drive
251063 -
251064 - 2. USB Floppy /CD
251065 -
251066 - 3. Hard Drive
251067 -
251068 - 1. SATA0
251069 - 2. SATA1
251070 - 3. SATA3
251072 - ..
251073 - 4. Network Controller (Realtek PXE B09 D00)
251074 -
251076 - ..
251077 - F5=Disable F10=Accept ESC=Cancel
251079 - ..
251080 - Move the selection pointer with the arrow keys down to #2 Legacy Boot
251081 - Sources, and press F10 to "Accept".
251083 - ..
251084 - This closes the Boot Order menu, and returns to the Storage menu.
251086 - ..
251087 - Use left arrow key to select the "File" menu, and select...
251088 -
251089 - Save Changes and exit
251091 - ..
251092 - After Windows completes installation to the desktop, then repeat
251093 - these steps, and select #1 - UEFI Boot Sources in the Boot Order
251094 - menu to restore standard boot sequence.
251096 - ..
251097 - Did not have to configure disk, because this was done last week on
251098 - 130607 0728. ref SDS 64 W45O
251100 - ..
251101 - This seems to solve problem avoiding EFI system and MBR conflict error
251102 - reported on 130605 1444. ref SDS 63 V46N, and again on Friday, 130607
251103 - 0728, ref SDS 64 MT6L, and throughout the day on Friday in discussions
251104 - with HP at 0822, ref SDS 64 XT4G, and later with Microsoft at 2023.
251105 - ref SDS 64 JB4J
251107 - ..
251108 - Work with Microsoft on Friday included paying $150 for 1 year support
251109 - service on Windows 7, shown on 130607 0728 at 1037. ref SDS 64 AY5M
251110 -
251112 - ..
251113 - Windows 7 Ultimate 64-bit Clean Install Full Version HP h8 12805
251114 -
251115 - This morning after finally modifying BIOS to boot c18 from CD, powered
251116 - up computer. Windows installation CD executed, and ran to the setup
251117 - screen. Clicked Next, and this time Windows installed correctly, as
251118 - it seemed to do previously on 130607 0728 at 1135. ref SDS 64 UJ6J
251119 -
251120 -
251122 - ..
2512 -
2513 -
2514 - 0253
2515 -
251501 - Windows Set Up Screen User Name and Computer Name
251502 -
251503 - Follow up ref SDS 64 PT4O.
251504 -
251505 - User name.................... user
251507 - ..
251508 - Computer name................ c18
251510 - ..
251511 - Select Next
251512 -
251513 - Password..................... poims
251514 -
251515 - Hint......................... sds
251516 -
251517 -
251519 - ..
251520 - Product Key C18 Windows 7 Ultimate 64-bit Full Version
251521 -
251522 - Follow up ref SDS 46 FS5H.
251523 -
251524 - Entered product key from the record for original configuration on c18
251525 - shown in the record for 120419 1203, ref SDS 46 Y671
251527 - ..
251528 - Product key....
251532 - ..
251533 - Activation turned off automatic feature, so this has to be done after
251534 - Windows is installed.
251536 - ..
251537 - Later in the morning OA 1027 opened System Properties.
251539 - ..
251540 - It shows incorrect product ID....
251541 -
251542 - 00426 292-9391751-85566
251544 - ..
251545 - Changed this to correct product key entered when Windows 7 was setup
251546 - per above. ref SDS 0 4X8M
251547 -
251548 -
251549 -
251551 - ..
251552 - Recommended Settings Install Updates
251553 -
251554 - Windows presents a screen with a general option for...
251555 -
251556 - Recommended Settings
251558 - ..
251559 - There is nothing shown on what settings are recommended.
251561 - ..
251562 - Microsoft says to remove recommended settings after Windows 7 is
251563 - installed, search in Help and Support for...
251564 -
251565 - Turn Off recommended setting
251567 - ..
251568 - Accepted this setting, since if anything seems amiss using c18, can
251569 - investigate "Recommended Settings."
251570 -
251571 -
251573 - ..
251574 - Time and Date - Daylight Saving Time
251575 -
251576 - Windows setup shows correct time and date, and pre-selects to
251577 - automatically adjust clock for daylight saving time.
251578 -
251579 -
251581 - ..
2516 -
2517 -
2518 - 0311
2519 -
251901 - Desktop Preparing
251902 -
251903 - There is now a Windows 7 desktop.
251905 - ..
251906 - Shut down and power up or simply "Restart" and change the BIOS back to
251907 - EUFI Boot sequence, per above guidance. ref SDS 0 RL3H
251908 -
251909 -
251911 - ..
251912 - Device Drivers Install to Correct about 60 Errors in Device Manager
251913 - Device Manager Install Software Drivers to Correct about 60 Errors
251914 -
251915 -
251916 -
251917 - Device Drivers are installed by executing ....exe files, i.e., double
251918 - clicking. Drivers for c18 are stored at...
251919 -
251920 - g: 00 c18 drivers
251922 - ..
251923 - BIOS Pegatron motherboard... sp56214 120423
251925 - ..
251926 - Don't think this is needed, because BIOS was previously updated
251928 - ..
251929 - Did not run this BIOS update - check later for more recent BIOS
251930 - update on c18 for HP h8 1280t.
251932 - ..
251933 - Continue c18 device driver updates...
251934 -
251935 - g: 00 c18 drivers
251936 -
251937 - 1. Chipset Intel........... sp56044 120423
251939 - ..
251940 - After executing the file (sp56044.exe, there is a delay of about 15
251941 - seconds, when there is an impression that execution failed, but a
251942 - screen then appears to press "Yes" to proceed.
251944 - ..
251945 - This ran successfully, with instruction to boot the computer.
251947 - ..
251948 - This significantly reduced by 80% yellow errors in Device Manager to
251949 - following list...
251950 -
251951 - BCM20702A0
251952 - Ethernet Controller
251953 - Multimedia Controller
251954 - Network Controller
251955 - PCI Simple Communications Controller
251956 - Universal Serial Bus (USB) Controller
251957 - Universal Serial Bus (USB) Controller
251958 -
251960 - ..
251961 - [...on 130610 0239 at 1510 Microsoft rep, Ashish, located
251962 - address for HP downloads to upgrade device drivers on the
251963 - h8 1280t; he downloaded and installed a new driver for the
251964 - Intel chipset, and this along with other updated drivers
251965 - eliminated the last yellow error in Device Manager.
251966 - ref SDS 0 TB6H
251967 -
251969 - ..
251970 - Device Drivers continue install...
251971 -
251972 - 2. Intel Rapid Storage..... sp57084 120430
251974 - ..
251975 - This ran successfully, with instruction to boot the computer.
251977 - ..
251978 - It improves performance for the two SSD disks installed in c18.
251979 -
251980 -
251982 - ..
251983 - Device Drivers continue install...
251984 -
251985 - 3. network
251986 -
251987 - 1. Realtek Family Network..... sp55565 120423
251989 - ..
251990 - This ran successfully, with instruction to boot the computer.
251992 - ..
251993 - When the desktop appeared, the network error was resolved, and access
251994 - to Internet was active through the router.
251995 -
251997 - ..
251998 - Device Drivers continue install...
251999 -
252000 - 2. Ralink Wireless Network.... sp55504 120423
252002 - ..
252003 - Error message...
252004 -
252005 - Your system does not meet minimum requirements for
252006 - this update. Update has been cancelled.
252008 - ..
252009 - Evidently, while trying the Ralink Wireless Network software driver,
252010 - and getting error message, Widows 7 used the new Internet access
252011 - to update windows. There was a message to boot the system.
252013 - ..
252014 - When the system booted, and the user login screen appeared, it was
252015 - scrolling up rapidly.
252017 - ..
252018 - Had to power the system down with forced power off on the computer.
252020 - ..
252021 - Powered up, and Windows login screen came up normally.
252022 -
252024 - ..
252025 - Device Drivers continue install...
252026 -
252027 - 4. Broadcom Wireless Network.. sp56209 120423
252028 - ..
252029 - This seemed to install and asked to boot the computer.
252031 - ..
252032 - Later began getting system messages that broadcom not installed
252033 - correctly. Could this be related to device manager error on pci
252034 - communications controller, below? ref SDS 0 TU4N
252035 -
252036 - [...below on 130610 0239 at 1555 Ashish with Microsoft
252037 - Support team in India uses remote access to download and
252038 - install updated drivers that resolved this device manager
252039 - error, and all others. ref SDS 0 538R
252040 -
252041 -
252043 - ..
252044 - Device Drivers continue install...
252045 -
252046 - 5. USB Texas Instr............ sp55653 120423
252048 - ..
252049 - System returned message device is ready to use.
252051 - ..
252052 - Computer booted again, but did not come up, had to turn off with
252053 - power switch.
252055 - ..
252056 - Powered up, and Windows started up normally to desktop.
252057 -
252058 -
252059 -
252061 - ..
252062 - Catalyst Control Center Persistently Fails After Installation
252063 - Video Driver AMD Radeon HD 7950 Adapter Catalyst Persistently Fails
252064 -
252065 - Device Drivers continue install...
252066 -
252067 - 6. Video
252068 -
252069 - Radeon HD 7950..........
252070 -
252071 - 12-8_vista_win7_win8_64_dd_ccc.... 120820
252073 - ..
252074 - AMD ATM Radeon wants to install this driver in...
252075 -
252076 - C:\AMD\Support\12-8_vista_win7_win8_64_dd_ccc\
252078 - ..
252079 - Changed this to...
252080 -
252081 - C:\Program Files\AMD\Support\12-8_vista_win7_win8_64_dd_ccc\
252083 - ..
252084 - Installation executed and launched....
252085 -
252086 - Catalyst Install Manager which created a new folder...
252087 -
252088 - C:\Program Files\ATI Technologies
252090 - ..
252091 - This seemed to install and asked to boot the computer.
252093 - ..
252094 - Computer came up with Radeon video features.
252096 - ..
252097 - Continual notices install Catalyst Control Center for video.
252099 - ..
252100 - After configuring the Catalyst Control Center for video device driver,
252101 - during use of the computer and throughout the day, when c18 is powered
252102 - down and then turned on again, then randomly, i.e., on some
252103 - occassions, when the desktop appears there is an error message saying
252104 - Catalyst Control is not installed and to install the software driver
252105 - for the video graphics adapter.
252107 - ..
252108 - This has been occurring on c18 for many months, and is one reason for
252109 - switching to NVIDIA Twin FrozrIII video card recommended by Fry's to
252110 - replace the defective AMD ATI Radeon HD 7950 video adapter for c21,
252111 - reported on 130506 1109. ref SDS 60 4G8F, reported on 130503 1511.
252112 - ref SDS 59 MV3O
252113 -
252114 - [On 130611 1334 Ashish with Microsoft called and seemed to
252115 - be aware of this problem with AMD Radeon HD 7950 video
252116 - adapter, ref SDS 65 HS5H; Ashish opened Device Manager and
252117 - updated software driver for video HD 7950 adapter; this
252118 - found and installed an updated driver, which may solve the
252119 - problem of Catalyst Control system continually failing the
252120 - past 6 months or so. ref SDS 65 OY6O
252121 -
252122 -
252124 - ..
252125 - Catalyst Control Center Underscan Correction
252126 - Black Bar Underscan Corrected Catalyst Control Center
252127 -
252128 - Used guidance for Catalyst Control Center to correct black bar
252129 - problem.
252130 -
252131 - 1. Right click on desktop to open menu
252133 - ..
252134 - 2. Catalyst Control Center select at top of menu
252135 -
252136 - 1. My Digital Flat Panels
252137 -
252138 - Scaling Options (Digital Flat Panel)
252140 - ..
252141 - Use scaling bar to expand desktop to full size of display screen.
252143 - ..
252144 - Device Drivers continue install...
252145 -
252146 - 7. Audio IDT High Definition..... sp55652 120423
252148 - ..
252149 - This ran successfully and presented a screen to configure audio
252150 - devices in...
252151 -
252152 - Catalyst Control Center
252154 - ..
252155 - Decided not to do this...
252157 - ..
252158 - This driver seemed to install and asked to boot the computer.
252160 - ..
252161 - Device Driver now shows yellow errors for...
252162 -
252163 - BCM20702A0
252164 - Multimedia Controller
252165 - PCI Simple Communications Controller
252167 - ..
252168 - This indicates Ethernet controller has been configured, further shown
252169 - by access to Internet, reported above, ref SDS 0 WH9K, and Network
252170 - controller is setup for wireless support.
252172 - ..
252173 - Device Drivers continue install...
252174 -
252175 - 8. Bluetooth..................... sp56223 120423
252177 - ..
252178 - This installation ran for extended time.
252180 - ..
252181 - There were several system messages saying...
252182 -
252183 - Your device is ready to use.
252185 - ..
252186 - Finally got message Update has completed.
252188 - ..
252189 - This seemed to install and asked to boot the computer.
252191 - ..
252192 -
252194 - ..
252195 - Device Drivers continue install...
252196 -
252197 - 9. Haupauge WinTV................
252199 - ..
252200 - Internet search to update Multimedia controller in Device Manager
252201 - installed software for Haupauge WinTV.
252203 - ..
252204 - At this point...
252206 - ..
252207 - Device Manager now shows yellow error only for...
252208 -
252209 - PCI Simple Communications Controller
252211 - ..
252212 - Windows reports cannot find device driver for this component.
252213 -
252214 - [...above on 130610 0239 getting persistent system error
252215 - messages that Broadcom wireless controller not installed
252216 - correctly. ref SDS 0 ZD6J
252217 -
252218 - [...below on 130610 0239 at 1555 Ashish with Microsoft
252219 - Support team in India uses remote access to download and
252220 - install updated drivers that resolved this device manager
252221 - error, and all others. ref SDS 0 538R
252223 - ..
252224 - Continue system setup until HP calls later today, per planning on
252225 - Friday, 130607 0728 at about 1118, ref SDS 64 I54F, and Microsoft will
252226 - also call, also planned on 130607 0728 at 2113. ref SDS 64 1141
252227 -
252228 -
252229 -
252231 - ..
252232 - Disk Management Assign Drive Letters Correctly
252233 - Drive Letters Assigned Disk Management Correct Windows Setup Errors
252234 -
252235 - When disk drive are assigned to configure the computer with diskpart,
252236 - Windows for some reason changes the order to a mess.
252237 -
252238 - Windows made...
252239 -
252240 - Drive d....... j
252241 - e....... d
252242 - i....... e
252243 - j....... i
252245 - ..
252246 - Brilliant...
252248 - ..
252249 - Used Administrative Tools to correlate drive letters with disks...
252250 -
252251 - Administrative Tools
252252 - Computer Management
252253 - Storage
252254 - Disk Management
252256 - ..
252257 - This opens a screen showing drive areas for each physical disk.
252258 -
252259 - 1. Right click on disk 0 2nd drive area, which opens a
252260 - menu...
252261 -
252262 - 2. Change Drive Letter and Paths..... select
252263 -
252264 - This opens another menu showing...
252265 -
252266 - 1. Add
252267 - 2. Change
252268 - 3. Remove
252270 - ..
252271 - Select "Remove" because the mistakes have to be removed in
252272 - order to free up the letters to make the correctd
252273 - assignments.
252275 - ..
252276 - 3. Repeat steps 1 and 2 for disk 1 1st drive area, and for
252277 - disk 2 drive areas 1 and 2.
252279 - ..
252280 - 4. Repeat Step 1 and 2...
252281 -
252282 - Right click on disk 0 2nd drive area, which opens a
252283 - menu to "Add" drive letter. There is a drop down menu
252284 - listing available drive letters.
252286 - ..
252287 - Select D, then E, then I, and J to correlate drive letters
252288 - with physical disks.
252290 - ..
252291 - Have to boot computer for drive letter updates to take effect.
252292 -
252293 -
252295 - ..
252296 - Format Drive D
252297 -
252298 - This could have been done with diskpart, and was for several of the
252299 - installation efforts, but the last one was done with Microsoft team
252300 - support call, so did not format drive d to save time.
252301 -
252302 -
252303 -
252305 - ..
252306 - Network Access through Router
252307 -
252308 - This was purpose of formatting c18 and installing fresh setup for
252309 - Windows 7, reported on 130519 1704. ref SDS 62 Y55H
252311 - ..
252312 - After configuring network device drivers, above, ref SDS 0 OT6O,
252313 - Applied guidance for c21 shown on 130509 0821. ref SDS 61 8E5G
252315 - ..
252316 - This resolved problem reported on 130519 1704. ref SDS 62 U463
252318 - ..
252319 - Cedential Managar at...
252320 -
252321 - Control Panel\User Accounts and Family Safety\Credential Manager
252323 - ..
252324 - This maintains assignment to c21, which previously continuously
252325 - failed.
252326 -
252327 -
252328 -
252329 -
252331 - ..
2524 -
2525 -
2526 - 0730
2527 -
252701 - Windows 7 SP1 Installed from Internet
252702 - SP1 Installed from Internet fo Windows 7
252703 - Windows 7 Updates SP1 Installed
252704 - Windows 7 Service Pack 1 Download Install
252705 -
252706 - Downloaded and installed 140 updates, 415 MB.
252707 -
252708 - Download complete
252710 - ..
2528 -
2529 -
2530 - 0802
2531 -
253101 - Installing updates.
253102 -
253103 - Seems to be stuck on 0% complete for over 10 minutes.
253105 - ..
253106 - Screen message....
253107 -
253108 - Configuring Windows updates
253109 - 0% complete
253110 - Do not turn off your computer
253112 - ..
2532 -
2533 -
2534 - 0815
2535 -
253501 - Windows 7 login window appears without install % complete getting
253502 - above 0%.
253504 - ..
253505 - Later Windows reports none of the Windows updates were installed, so
253506 - had to run it again.
253507 -
253508 -
253510 - ..
2536 -
2537 -
2538 - 0907
2539 -
253901 - Did not have to download again, but installation ran again.
253902 -
253903 - Still don't have sp1.
253905 - ..
253906 - Internet shows 10 choices at...
253907 -
253908 - Microsoft
253909 - Download Center
253910 -
253911 - Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
253912 -
253913 -
253914 - http://www.microsoft.com/en-ca/download/details.aspx?id=5842
253916 - ..
253917 - Which download should be selected?
253919 - ..
253920 - Are they all required?
253922 - ..
253923 - There is also sp2; what does it do? Include sp1?
253925 - ..
253926 - Downloaded some files, but when executed they are coded for copying
253927 - files to a CD.
253929 - ..
253930 - Finally, stumbled onto solution.
253931 -
253932 - Open Windows Update
253933 -
253934 - Control Panel\System and Security\Windows Update
253936 - ..
253937 - In upper left corner is a function...
253938 -
253939 - Check for updates
253941 - ..
253942 - This application checks current installed scope and then placed
253943 - service pack 1 in the download updates list.
253945 - ..
253946 - Downloaded and installed sp1.
253947 -
253948 -
253950 - ..
253951 - Format System Management Folder Options and File Lists
253952 - System Management Directory Folder Options and File List Format
253953 - File Navigate Directory Folders Format in System Management
253954 - My Computer Explorer System Management Navigate Directories
253955 -
253956 - Follow up ref SDS 61 DC6I. ref SDS 3 4WUC, ref SDS 1 4WUC.
253957 -
253958 - How is system navigation set to show drives and dirctores for the
253959 - computer, and not "libraries"?
253961 - ..
253962 - Somehow, lost computer system management application on desktop, or
253963 - there never was one. It was in the right pane of start menu, and
253964 - when this was removed, it was not placed automatically on the
253965 - desktop.
253967 - ..
253968 - Copied explorer.exe from...
253969 -
253970 - C:\Windows\explorer.exe
253972 - ..
253973 - Placed on desktop, and copied it to taskbar at bottom of screen.
253975 - ..
253976 - This thing however makes libraries default list and cannot be set for
253977 - system management.
253978 -
253979 - [...below on 130610 0239 at 1420, Microsoft rep, Ashish,
253980 - fixed problem by finding and restoring System Management
253981 - tool to the desktop. ref SDS 0 UF5I
253982 -
253983 -
253985 - ..
253986 - Virus Protection Trend Micro Installed
253987 -
253988 - Follow up ref SDS 61 SL4Y.
253989 -
253990 - Applied guidance for c21 shown on 130509 0821. ref SDS 61 SL4Y
253992 - ..
253993 - Assigned the 2st account serial number on invoice 16296446845 for c21,
253994 - as shown on 130214 1126. ref SDS 58 YN6K
253995 -
253996 -
253998 - ..
253999 - Date Format YYYYMMDD and Time 24 Hour Clock
254000 - Time 24 Hour Dislpay System Clock Military Format
254001 - Clock Configure Format to 24 Hour Military HHMM
254002 - Military Time 24 Hour Configure System Clock Format
254003 -
254004 - Follow up ref SDS 61 EV3H, ref SDS 12 EV3H, ref SDS 3 EV3H.
254005 -
254006 - Set date and time to standard format for system management listing
254007 - directories and files, as shown in the record on 101115 2018.
254008 - ref SDS 12 EV3H
254009 -
254010 -
254011 -
254012 -
254013 -
254015 - ..
254016 - SDS Files and Configuration
254017 -
254018 - Follow up ref SDS 61 995O.
254019 -
254020 - Applied guidance for c21 shown on 130509 0821. ref SDS 61 995O
254022 - ..
254023 - Transferred files from c21 d drive, which were removed formatting c18
254024 - disk 0 for installing windows.
254026 - ..
254027 - Transferred files from...
254028 -
254029 - c
254030 - e
254031 - f
254032 - g
254033 - h
254034 -
254035 -
254037 - ..
254038 - Change Sort Order Windows Explorer Numeric Filenames
254039 - File Management Sort Order Conform XP to Standard
254040 - Sort Order File Management Conform XP Explorer to Standard
254041 - Explorer Sort Order Conform XP to Standard File Management
254042 -
254043 - Follow up ref SDS 61 6Y5H, ref SDS 12 619F, ref SDS 3 619F.
254044 -
254045 - Windows 7 uses a new sort order for numeric filenames causing listings
254046 - of SDS files in particular to display contrary to expectations, as
254047 - reported configuring c16 on 090715. ref SDS 3 ET6J
254049 - ..
254050 - Implemented guidance on 041118 to reset standard sort order for
254051 - navigating in SDS. ref SDS 1 6U5K
254053 - ..
254054 - This applies to the sort order for numerical filenames.
254055 -
254056 -
254057 -
254059 - ..
254060 - Java SDK SDS Development
254061 -
254062 - Installed...
254063 -
254064 - G:\00\java\w7-64\jdk-7u15-windows-x64.exe
254065 -
254066 -
254068 - ..
254069 - Netbeans SDS Development
254070 -
254071 - Installed...
254072 -
254073 - G:\00\netbeans\netbeans-8.3-windows.exe
254074 -
254075 -
254077 - ..
2541 -
2542 -
2543 - 1424
2544 -
254401 - Microsoft Customer Support C18 Setup Windows 7 Ultimate 64-bit
254402 -
254403 - Follow up ref SDS 64 JT5G, ref SDS 64 O19I.
254404 -
254405 - Ashish called with Micosoft.
254407 - ..
254408 - This call today, implements planning in his letter on Friday, 130607
254409 - 0728. ref SDS 64 4P8J
254411 - ..
254412 - Initially, reported solution to Windows 7 setup problems on c18,
254413 - finding a work around to avoid EFI MBR conflict, per above.
254414 - ref SDS 0 RL3H As a result, c18 now has access to the Internet
254415 - through the network router. ref SDS 0 264H
254417 - ..
254418 - Ashish was pleased problems from last Friday are resolved, referencing
254419 - work on 130607 0728. ref SDS 64 F55N He asked if there are any
254420 - remaining issues he can support?
254422 - ..
254423 - Presented 2 setup issues still active...
254424 -
254425 - 1. Broadcom wireless controller reported periodically as not
254426 - properly installed, despite no yellow error in Device
254427 - Manager. ref SDS 0 WH5F
254428 -
254429 - 2. Device Manager yellow error for unknown component - "PCI
254430 - small communication controller" ref SDS 0 TU4N
254432 - ..
254433 - 3. Computer system management explorer.exe not configured for
254434 - efficient navigation. ref SDS 0 ZR6N
254435 -
254437 - ..
254438 - Ashish used network configuation developed earlier today, per above,
254439 - ref SDS 0 OT6O, to arrange remote access support with...
254440 -
254441 - http://support.microsoft.com
254442 -
254443 -
254445 - ..
254446 - System Management Restored to Desktop
254447 -
254448 - He fist fixed system management problem by the Start Search function
254449 - to find an explorer.exe application modified for system file
254450 - management, and commonly called "My Computer" on Windows desktops.
254451 - He entered something like...
254452 -
254453 - Search: compt
254455 - ..
254456 - This opened a long list of resouces beginning with "compt." Near the
254457 - bottom of the list was...
254458 -
254459 - Computer
254461 - ..
254462 - Selecting this entry in the seach list opened a window that showed
254463 - the standard system management tool. Ashish then copied or dragged
254464 - it to the desktop.
254466 - ..
254467 - Problem solved.
254468 -
254469 -
254471 - ..
254472 - HP Internet Driver Downloads Resolved All Device Manager Issues C18
254473 -
254474 - Follow up ref SDS 64 KE6H.
254475 -
254476 - Trying to fix device driver problem on broadom wireless, and to find
254477 - driver for pci communication controller.
254479 - ..
254480 - Ashish used Interent access to search and find HP device drivers for
254481 - h8 1280t desktop computer. This was the address used previously on
254482 - 130607 0728. ref SDS 64 KE6H
254483 -
254484 - Automatically find drivers for h8 1280t
254485 -
254486 - http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5155363
254488 - ..
254489 - The automatic detection found both c18, and the HP printer.
254491 - ..
254492 - Ashish tried to update all drivres on c18, and seemed conclude HP has
254493 - online the same set of drivers already installed.
254495 - ..
254496 - None-the-less Ashish proceeded to update all the drivers available
254497 - from HP's website.
254499 - ..
254500 - Actually, several drivers, including the Intel chipset were dated July
254501 - 2012, which is 3 months or so later than drivers currently stored on
254502 - c18, per above. ref SDS 0 VW4I
254504 - ..
254505 - The remote access progream used for this support effort enabled
254506 - booting the computer and when it came up, remote access resumed
254507 - active; it did not have to be reinstalled.
254508 -
254510 - ..
2546 -
2547 -
2548 - 1535
2549 -
254901 - After starting the download for Intel chipset driver, Ashish dropped
254902 - the call for about 20 minutes, while the driver completed downloads.
254903 -
254905 - ..
2550 -
2551 -
2552 - 1546
2553 -
255301 - Driver finished downloading.
255302 -
255303 - Downloaded...
255304 -
255305 - 58594_intel7s_ime_mb.zip
255306 -
255307 -
255308 -
255310 - ..
2554 -
2555 -
2556 - 1553
2557 -
255701 - Ashish called back.
255702 -
255703 - He did not actually call back, but resumed remote control of c18, and
255704 - installed the updatd Intel chipset driver.
255706 - ..
255707 - Installation completed, and Ashish booted the computer.
255708 -
255710 - ..
2558 -
2559 -
2560 - 1555
2561 -
256101 - Ashish booted the computer.
256102 -
256103 - Device Manager now shows no errors, resolving problem above on pci
256104 - simple communication Controller. ref SDS 0 TU4N
256106 - ..
256107 - Ashish was online for over an hour, and during this time, the broadcom
256108 - controller error did not appear, indicating this was resolved,
256109 - ref SDS 0 WH5F, by downloading updated drivers from HP website, per
256110 - above. ref SDS 0 TB6H
256112 - ..
256113 - This indicates LAN and wireless are operational.
256114 -
256115 -
256117 - ..
256118 - Photosmart Printer HP Plus B210 Wireless
256119 - Printer HP Photosmart Plus B210 Wireless
256120 - Wireless Printer HP Photosmart Plus B210
256121 - Wireless Network Configured for HP Printer
256122 -
256123 - Follow up ref SDS 61 D36O. ref SDS 37 S56F.
256124 -
256125 - To test wireless configuration installed HP wireless printer applying
256126 - guidance on 130509 0821. ref SDS 61 D36O
256128 - ..
256129 - Printer setup program is stored at...
256130 -
256131 - G:\00\hp\printer\photosmart_plus\PSB210_1315.exe
256133 - ..
256134 - Running this program configures HP Photosmart Plus B210 as currently
256135 - configured printer.
256137 - ..
256138 - After printer driver software was installed, printed a file to
256139 - wirelss HP printer.
256141 - ..
256142 - This demonstrates wireless function is operational.
256143 -
256144 -
256146 - ..
2562 -
2563 -
2564 - 1618
2565 -
256501 - Thanked Ashish for excellent work on Microsoft case 1207966235
256502 - resolving all windows 7 configuration issues.
256504 - ..
256505 - Tomorrow, will submit letter transmitting record showing Microsoft
256506 - completed all work on this support case to full satisfaction, and
256507 - offer appreciation for skill and professionalism of the Microsoft
256508 - team.
256509 -
256510 -
256511 -
256512 -
256514 - ..
256515 - Email Mozilla Thunderbird
256516 -
256517 - Follow up ref SDS 61 DY4I. ref SDS 12 6180, ref SDS 3 6180.
256518 -
256519 - Installed using program setup in...
256520 -
256521 - G:\00\Mizola Netscape\thunderbird email\Thunderbird setup 3.0.2.exe
256523 - ..
256524 - Work plan is shown on 090715 2146. ref SDS 3 H54H
256526 - ..
256527 - Profile manager for multiple accounts procedure is explained on 130509
256528 - 0821. ref SDS 61 6B87
256530 - ..
256531 - Actually, this did not go well. Using the "new improved" version of
256532 - Netscape email program presented a setup screen that caused confusion,
256533 - and possible error. The resulting configuration conflicts with
256534 - standard practice. There was no evident procedure to use the address
256535 - bood import tools to setup the address book correctly - just another
256536 - total mess.
256537 -
256538 -
256539 -
256540 -
256541 -
256542 -
256543 -
256544 -
256545 -
2566 -