CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Ascendtech Order 368873 RMA CQ-44797 Work Complete Install Samsu
3503 -
3503 - ..
3504 - Summary/Objective
3505 -
350501 - Follow up ref SDS 62 0000. ref SDS 61 0000.
350502 -
350503 - Ascendtech reports c21 work complete RMA CQ-44797 and ready to ship.
350504 - ref SDS 0 GE4L Ascendtech continuing difficulty finding OC Profile
350505 - saved in c21 CMOS. ref SDS 0 VY8J Letter notified Ascendtech Samsung
350506 - 840 Pro 512 GB SSD was delivered on 130422, and asks when c21 can
350507 - ship; requests 2nd day delivery on Friday. ref SDS 0 PQ5G Called
350508 - Ascendtech on work history finding OC Profile for C21. ref SDS 0 PRQX
350509 - Steve transferred call to his boss, Val, to discuss shipping c21 for
350510 - 2nd-day delivery on Friday. Val advised that Ascendtech has issued
350511 - full credit for replacing 2 SSD disks, which is $590. ref SDS 0 P84N
350512 - Val also that c21 has already shipped c21 using standard method for 5
350513 - - 7 day delivery. ref SDS 0 PG89 Received another letter from Steve
350514 - asking if anything further is needed on RMA CQ-44797 following the
350515 - telephone call with Val. ref SDS 0 PH5F Late afternoon, received
350516 - notice c21 shipped via Fedex. ref SDS 0 XG6J
350517 -
350518 -
350519 -
350520 -
350522 - ..
3506 -
3507 -
3508 - Progress
3509 -
3510 -
351001 - Ship C21 Today Deliver 26 April RMA CQ-44797 Order 368873
351002 -
351003 - Follow up ref SDS 62 GE4L, ref SDS 61 GE4L.
351004 -
351005 - Received letter from Steve at Ascendtech saying...
351006 -
351007 - 1. Subject: RE: C21 Ready to Ship?
351008 - Date: Wed, 24 Apr 2013 12:53:32 -0500 1053 PDT
351012 - ..
351013 - 2. Hello
351015 - ..
351016 - 3. I was waiting for a reply yesterday
351018 - ..
351019 - 4. The system is al done, and ready to ship
351021 - ..
351022 - 5. I didn?t know if you wanted us to ship it, or test it longer
351024 - ..
351025 - 6. Anyways, just let me know today ?
351027 - ..
351028 - Steve seems to be responding to the letter yesterday asking if c21 is
351029 - ready to ship, and requesting delivery OA 26 April, reported on 130423
351030 - 1040. ref SDS 62 EC53
351032 - ..
351033 - Ascendtech letter continues...
351034 -
351035 - 7. I forwarded your email to them, but I don?t know if they
351036 - watched a video The last thing they told me was, they did not
351037 - know where it was saved to, they cant find it
351039 - ..
351040 - This refers to resetting overclock (OC) profile, also discussed in the
351041 - letter yesterday on 130423 1040. ref SDS 62 U53H
351042 -
351044 - ..
351045 - 8. Thank you,
351046 - Steve
351047 - Ascendtech Tech Support
351048 - Service: (216) 458-1101
351049 - Support: (216) 458-1104
351050 - Fax: (440) 946-1101
351051 - website: www.ascendtech.us
351052 - Operating Hours: Mon - Fri 9AM - 6PM Est
351053 -
351054 -
351056 - ..
3511 -
3512 -
3513 -
3514 - 1115
3515 -
351501 - Submitted letter to Ascendtech saying...
351502 -
351503 - 1. Subject: Ship C21 Deliver Friday April 26 Ascendtech RMA CQ-44797
351504 - Date: Wed, 24 Apr 2013 11:30:34 -0700 PDT
351511 - ..
351512 - 2. Noticed on Amazon today, that Ascendtech received the Samsung
351513 - 840 Pro 512 GB SSD this past Monday about noon.
351515 - ..
351516 - 3. Assume you have done several days testing since Monday. Has
351517 - testing presented any issues relative to original testing 3
351518 - weeks ago, that indicates more testing is needed?
351520 - ..
351521 - 4. Would like to receive c21 Friday, 130426. Can you arrange
351522 - that?
351523 -
351524 - [...below on 130424 1105 at 1138 called Ascendtech and
351525 - talked to Val who advised that c21 has already shipped with
351526 - standard method for delivery in 5 - 7 days, on or about
351527 - 130501. ref SDS 0 JS4G
351528 -
351534 -
351535 -
351537 - ..
3516 -
3517 -
3518 - 1136
3519 -
351901 - Called and talked to Steve.
351902 -
351903 - Discussed briefly difficulty Ascendtech has encountered finding the
351904 - OC Profile in c21 BIOS, presented in correspondence the past few
351905 - days, reported on.....
351906 -
351907 - Today.............................. ref SDS 0 VY8J
351908 - 130423 1040 at 1702................ ref SDS 62 U53H
351909 - 130423 1040 at 1238................ ref SDS 62 PS7H
351910 - 130423 1040 at 1056................ ref SDS 62 AX9N
351911 - 130423 1040........................ ref SDS 62 GE4L
351912 - 130422 0937 at 1452................ ref SDS 61 C18W
351913 - 130422 0937 at 1445................ ref SDS 61 IZ4M
351914 - 130422 0937 at 1443................ ref SDS 61 PU4J
351915 - 130422 0937........................ ref SDS 61 GE4L
351916 - 130419 1025 at 1242................ ref SDS 60 HG9F
351917 - 130419 1025 at 1240................ ref SDS 60 GE4L
351919 - ..
351920 - Asked Steve about possibilty that Ascendtech technician, Vlad, or a
351921 - colleague replaced the CMOS with an update, discussed in the record
351922 - yesterday on 130423 1040. ref SDS 62 KM6H
351924 - ..
351925 - Steve said he is unaware about this.
351927 - ..
351928 - Asked about shipping 2nd-day air to receive OA 130426, Friday, per
351929 - letters the past few days.
351931 - ..
351932 - Steve transferred the call to Val, his boss.
351933 -
351934 -
351935 -
351936 -
351938 - ..
3520 -
3521 -
3522 - 1138
3523 -
352301 - Talked to Val... ext 997
352302 -
352303 - Val said shipping 2nd-day air will cost more. He said that
352304 - Ascendtech accounting department has already issued refund for parts
352305 - returned in the amount of...
352306 -
352307 - 1. 256 GB SSD Sata 2.5........................ $189.99........ 130313 1130, ref SDS 38 03V8
352308 - 2. 480 GB SSD Sata 2.5........................ 399.99........ 130313 1130, ref SDS 38 JN5I
352310 - ..
352311 - Credit $189.99 offsets additional expense for replacing disk 0 with
352312 - Samsung 840 Pro 256 GB SSD purchased from Amazon on 130411 1107.
352313 - ref SDS 54 S26G
352315 - ..
352316 - Credit $399.99 offsets additional expense for replacing disk 1 with
352317 - Samsung 840 Pro 512 GB SSD purchased from Amazon on 130418 0851.
352318 - ref SDS 59 MI5L
352320 - ..
352321 - Total credit due from Ascendtech on c21............... $589.98
352323 - ..
352324 - Post expense ledger...
352325 -
352329 - ..
352330 - Val said that since the refund has been issued to the customer, the
352331 - additional payment owed for shipping 2nd-day delivery cannot be
352332 - applied from refund owed on the order.
352334 - ..
352335 - Decided to pay additional for extra cost to ship 2nd-day delivery.
352337 - ..
352338 - Val investigated further and said the unit has already shipped
352339 - standard, so he cannot change shipping method.
352341 - ..
352342 - Val's notice that c21 has shipped resolves question in the letter
352343 - yesterday on 130423 1040, ref SDS 62 VO46, later the same day at 1702,
352344 - ref SDS 62 EC56, and then again in another letter this morning, per
352345 - above. ref SDS 0 6T33
352346 -
352347 - [...below on 130424 1105 at 1612 received notice Fedex
352348 - shipped c21 with estimted delivery 130430. ref SDS 0 XB61
352350 - ..
352351 - Advised we have not received a shipping notice nor tracking number.
352353 - ..
352354 - During the call, Val explained there is usually a delay of a few hours
352355 - before shipping notice is submitted to the customer. He advised that
352356 - a letter notifying that c21 has been shipped will be issued by
352357 - Ascendtech in a few hours latter today.
352358 -
352359 -
352360 -
352362 - ..
3524 -
3525 -
3526 - 1322
3527 -
352701 - Received letter from Steve at Ascendtech saying...
352702 -
352703 - 1. Subject: RE: Ship C21 Deliver Friday April 26 Ascendtech RMA CQ-44797
352704 - Date: Wed, 24 Apr 2013 14:11:14 -0500
352708 - ..
352709 - 2. Hello
352711 - ..
352712 - 3. I guess you must have called me, right after this email
352714 - ..
352715 - 4. I just pulled it up, when I was transfering you over to Val
352717 - ..
352718 - Steve seems to reference the letter submitted earlir today, shown
352719 - above. ref SDS 0 PQ5G
352721 - ..
352722 - Ascendtech's letter continues...
352723 -
352724 - 5. Please let me know, if there is anything I should know
352725 - Or if you two change anything etc
352727 - ..
352728 - Since Val reported earlier this morning that c21 has shipped, per
352729 - above, ref SDS 0 PG89, there is nothing further for Steve to do.
352730 -
352732 - ..
352733 - Ascendtech's letter continues...
352734 -
352735 - 6. Thank you,
352736 - Steve
352737 - Ascendtech Tech Support
352738 - Service: (216) 458-1101
352739 - Support: (216) 458-1104
352740 - Fax: (440) 946-1101
352741 - website: www.ascendtech.us
352742 - Operating Hours: Mon - Fri 9AM - 6PM Est
352743 -
352744 -
352745 -
352747 - ..
3528 -
3529 -
3530 - 1612
3531 -
353101 - C21 Shipped Fedex Ascendtech Willoughby Ohio Deliver Concord CA
353102 -
353103 - Received letter from Fedex saying...
353104 -
353105 - 1. Subject: FedEx Shipment Notification
353106 - Date: Wed, 24 Apr 2013 17:30:59 -0500 (CDT)
353110 - ..
353111 - 2. This tracking update has been requested by:
353113 - ..
353114 - 3. Name: 'not provided by requestor'
353115 - E-mail: 'not provided by requestor'
353117 - ..
353118 - 4. SHIPPING DEPT of ASCENDTECH INC sent FedEx 1 package(s).
353122 - ..
353123 - 5. Reference information includes:
353125 - ..
353126 - Reference.................................. 345122
353128 - ..
353129 - 6. Special handling/Services........... Direct Signature Required
353131 - ..
353132 - 7. Status.................................... Picked up
353134 - ..
353135 - 8. Tracking number........................... 266500564690708
353136 -
353137 - https://www.fedex.com/insight/findit/nrp.jsp?tracknumbers=266500564690708&opco=FDEG&language=en&clienttype=ivother
353139 - ..
353140 - Fedex notice c21 has shipped with tracking number, aligns with Val's
353141 - report this morning during call with Ascendtech, above. ref SDS 0 PG89
353143 - ..
353144 - Fedex letter continues...
353145 -
353146 - 9. To track the latest status of your shipment, click on the
353147 - tracking number above, or visit us at fedex.com
353148 -
353149 - https://www.fedex.com .
353151 - ..
353152 - 10. Estimated Delivery........................ 130430, Tuesday
353154 - ..
353155 - 11. To learn more about FedEx Ground, please visit our website at
353156 - fedex.com
353157 -
353158 - https://www.fedex.com .
353160 - ..
353161 - 12. This tracking update has been sent to you by FedEx on the
353162 - behalf of the Requestor noted above. FedEx does not validate
353163 - the authenticity of the requestor and does not validate,
353164 - guarantee or warrant the authenticity of the request, the
353165 - requestor's message, or the accuracy of this tracking update.
353166 - For tracking results and fedex.com's terms of use, go to
353167 - fedex.com
353168 -
353169 - https://www.fedex.com .
353171 - ..
353172 - 13. Thank you for your business.
353173 -
353174 -
353175 -
353176 -
353177 -
353178 -
353179 -
353180 -
3532 -
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