CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
C21 Ascendtech Order 368873 Notify Shipped RMA CQ-44797 Replace Supe
2803 -
2803 - ..
2804 - Summary/Objective
2805 -
280501 - Follow up ref SDS 53 0000. ref SDS 52 0000.
280502 -
280503 - Notified Ascendtech c21 shipped for correcting disk 0 change Super
280504 - Talent 256 GB SSD and reinstall Windows 7 operating system.
280505 - ref SDS 0 YU4H Commend Ascendtech for timely action ordering Samsung
280506 - 840 256 GB SSD to replace Super Talent SSD. ref SDS 0 F554 Explained
280507 - Samsung 840 256 GB SSD has another version, the Samsung 840 Pro, with
280508 - twice performance rating, ref SDS 0 F557, and request expert comment
280509 - on canceling order Ascendtech placed yesterday for Samsung 840 and
280510 - ordering instead Samsung 840 Pro. ref SDS 0 F574 Received letter from
280511 - Ascendtech advising that Amazon was asked to cancel the order placed
280512 - yesterday for Samsung 840 SSD. ref SDS 0 UQ4O Ascendtech notified
280513 - customer to order Samsung 840 Pro and ship to Ascendtech for
280514 - installation to correct original error installing Super Talent SSD.
280515 - ref SDS 0 TS31 Ascendtech asks for explanation to support investing
280516 - time and money upgrading only 1 of 3 disks, and questions whether this
280517 - will yield overall increased performance system performance.
280518 - ref SDS 0 TS3M Received another letter from Ascendtech confirming
280519 - that order with Amazon for Samsung 840 256 GB SSD was canceled, and
280520 - customer should notify Ascendtech on status ordering a replacement.
280521 - ref SDS 0 TT8I Request Windows 7 full version rather than OEM to get
280522 - technical support from Microsoft rather call Ascendtech. ref SDS 0
280523 - MH4V
280524 -
280525 -
280526 -
280528 - ..
2806 -
2807 -
2808 - Progress
2809 -
280901 - Notify Ascendtech C21 Shipped Ask Switch to Samsung 840 Pro
280902 -
280903 - Follow up ref SDS 53 YU4H, ref SDS 52 XG6J.
280904 -
280905 - Need to upgrade Super Talent 256 GB SSD to Samsung 840 Pro that will
280906 - supplement overclocking c21 for higher performance explained in the
280907 - record on 130404 1453. ref SDS 50 GB6H
280909 - ..
280910 - Letter to Steve at Ascendtech says...
280911 -
280912 - 1. Subject: RMA CQ-44797 Order 368873 C21 Return C21 to Install Samsung 840 SSD
280913 - Date: Thu, 11 Apr 2013 12:05:04 -0700
280920 - ..
280921 - 2. Shipped c17 yesterday UPS tracking # 1ZW2119W4258945038 with
280922 - scheduled arrival Ascendtech 130417 EOD, next Wednesday. [...
280923 - shown in the record on 130410 0724. ref SDS 53 CC8N...]
280925 - ..
280926 - 3. Thanks very much to you and your management for working
280927 - constructively to satisfy customer requirements, including
280928 - notice that Ascendtech has already ordered Samsung 840 256 GB
280929 - SSD to replace Super Talent. [...discussed on 130410 0724,
280930 - ref SDS 53 WW70, and implemented in correspondence later the
280931 - same day. ref SDS 53 PY4G
280933 - ..
280934 - 4. Turns out there are two (2) versions of Samsung 840 SSD. The
280935 - 2nd version is Samsung 840 Pro rated at 520 MB/s write, whereas
280936 - the Samsung 840 write is rated 250 MB/s. This is over 100%
280937 - increase in performance, as shown in the record on 130404 (line
280938 - AN0583. ref SDS 50 MV4L
280940 - ..
280941 - 5. My application, SDS, writes hundreds, sometimes thousands of
280942 - files to the disk per day. When moving data base blocks (less
280943 - often) this increases to writing millions of files and
280944 - directories. This makes write speed important to productivity.
280946 - ..
280947 - 6. Since c21 is configured for optimal performance at current
280948 - industry standards, can Ascendtech comment on advisability to
280949 - switch from Samsung 840 to "Samsung 840 Pro" listed on Amazon
280950 - for $220 (free shipping).
280951 -
280952 - http://www.amazon.com/Samsung-Electronics-2-5-Inch-SATA_6_0_gb-MZ-7PD128BW/dp/B009NB8WR0
280954 - ..
280955 - 7. I realize Ascendtech has already ordered the Samsung 840, and
280956 - this change entails administrative costs and coordination to
280957 - place another order and return the first order, assuming it has
280958 - already shipped, which is likely since Amazon is timely with
280959 - shipments.
280961 - ..
280962 - 8. Since c21 is not due to arrive at Ascendtech until next
280963 - Wednesday, it seems likely there is ample time to make this
280964 - change. Moreover this is the best time make such a change,
280965 - since the OS will be installed on this drive, and Ascendtech
280966 - will be installing the os with the RMA.
280968 - ..
280969 - 9. Your consideration and comments would be very helpful.
280970 -
280976 -
280977 -
280979 - ..
2810 -
2811 -
2812 - 1443
2813 -
281301 - Ascendtech Canceled Order Samsung 840 256 GB SSD to Upgrade C21
281302 - Customer Must Order Samsung 840 Pro Ship to Ascendtech to Upgrade C21
281303 -
281304 - Received letter from Steve at Ascendtech saying...
281305 -
281306 - 1. Subject: RE: RMA CQ-44797 Order 368873 C21 Return C21 to Install Samsung 840 SSD
281307 - Date: Thu, 11 Apr 2013 16:20:55 -0500 1420 PDT
281311 - ..
281312 - 2. Hello
281314 - ..
281315 - 3. My manager just emailed Amazon, to cancel the order
281316 -
281317 - But Amazon says, that does not guarantee, it will actually be
281318 - stopped or caught
281320 - ..
281321 - 4. He has to wait now, for Amazon, to email him back
281323 - ..
281324 - 5. He said at this time, we can not make another order for you
281325 -
281326 - You would need to order it, and then either send it to us, or
281327 - have it sent here
281328 -
281330 - ..
281331 - Ascendtech Questions Upgrade Only 1 of 3 Disks Improve System Performance
281332 -
281333 -
281334 - 6. On a side note, I',m a little confused now
281336 - ..
281337 - 7. If you only replace 1 drive, then that is the only drive would
281338 - be faster ? IE, if you only replace the OS drive, the DATA
281339 - drives or partitions, would still be the same speed I would
281340 - think, you need all 3 of them changed, to see a speed increase?
281341 -
281342 - [...below on 130411 1107 at 2031 letter to Ascendtech
281343 - explains reason for changing only disk 0 to improve overall
281344 - performance, ref SDS 0 XE4I, based on 2nd disk specified by
281345 - Ascendtech to provide high performance SATA III 6 GB/s read
281346 - write 540/430 MB/s. ref SDS 0 MH3W
281348 - ..
281349 - [On 130415 1524 letter requests documentation for
281350 - manufacturer and model of 480 GB SSD and the 2-Terabyte
281351 - conventional disk, requested in the ref SDS 56 5P3I
281353 - ..
281354 - [On 130417 0702 at 1255 telecon with Steve, Ascendtech is
281355 - working to find documentation on manufacturer and model for
281356 - 480 GB SSD and the 2-Terabyte conventional disk.
281357 - ref SDS 57 K867
281359 - ..
281360 - [On 130417 0702 at 1445 received letter from Ascendtech
281361 - advising 2nd disk is research indicating Mushkin 480 GB
281362 - MKNSSDCL480GB-DX Callisto SSD. ref SDS 57 K86O
281364 - ..
281365 - [On 130417 0702 at 1457 letter to Ascendtech submits
281366 - research indicating Mushkin 480 GB MKNSSDCL480GB-DX
281367 - Callisto SSD performance rating SATA II read write 280/255
281368 - MB/s conflicts with intent of the order, ref SDS 57 X430,
281369 - and requests Ascendtech provide 2nd disk SATA III read
281370 - write 540/430 MB/s represented by Ascendtech. ref SDS 57
281371 - X45M
281373 - ..
281374 - [On 130418 0851 at 1256 letter notifies Steve that Samsung
281375 - 840 Pro 512 GB SSD purchased from Amazon on order
281376 - 112-7508488-8938606, will be delivered to Steve RMA
281377 - CQ-44797 at Ascendtech within 1 - 3 business days,
281378 - ref SDS 58 224L, and for credit of $399.99 to replace 2nd
281379 - disk (disk 1 in BIOS) which did not meet published
281380 - performance criteria that was the basis for c21 order
281381 - 368873. ref SDS 58 UQ87
281383 - ..
281384 - [On 130419 1025 at 1054 notified Ascendtech that Amazon
281385 - order 112-7508488-8938606 Samsung 840 Pro has shipped to
281386 - Ascendtech for RMA CQ-44797 on order 368873 estimated
281387 - delivery 130422 - 130425, ref SDS 59 U29J; submitted
281388 - updated disk partitioning and format instructions.
281389 - ref SDS 59 N85R
281391 - ..
281392 - 8. Although, again, I'm a little confused about exactly how its
281393 - being set up, or what exactly is being done
281395 - ..
281396 - 9. Anyways, if you order the drive, I don't know if you will need
281397 - to receive it, and then send it to us Or if you can simply have
281398 - Amazon, send it directly to us
281399 -
281400 - [...below on 130411 1107 at 2010 ordered Samsung 840 Pro
281401 - 256 GB SSD and shipped directly to Steve at Ascendtech.
281402 - ref SDS 0 MH5F
281404 - ..
281405 - 10. You will need to talk with or email Amazon, to see if you can
281406 - do that?
281408 - ..
281409 - 11. Either way, we will put it in for you etc
281411 - ..
281412 - 12. But that brings up the number of drives again, replace 1, or
281413 - replace 2 or 3 ?
281415 - ..
281416 - 13. Thank you,
281417 -
281418 -
281420 - ..
281421 - 14. Steve
281422 - Ascendtech Tech Support
281423 - Service: (216) 458-1101
281424 - Support: (216) 458-1104
281425 - Fax: (440) 946-1101
281426 - website: www.ascendtech.us
281427 - Operating Hours: Mon - Fri 9AM - 6PM Est
281428 -
281430 - ..
2815 -
2816 -
2817 - 1515
2818 -
281801 - Ascendtech Notice Order Samsung 840 Canceled
281802 -
281803 -
281804 - Received letter from Steve at Ascendtech saying...
281805 -
281806 - 1. Subject: FW: RMA CQ-44797 Order 368873 C21 Return C21 to Install Samsung 840 SSD
281807 - Date: Thu, 11 Apr 2013 16:49:24 -0500 1449 PDT
281811 - ..
281812 - 2. Hello
281814 - ..
281815 - 3. It looks like the order for the drive, is canceled
281817 - ..
281818 - 4. So if you just want to order the drive, or drives, you need
281819 -
281820 - [...below on 130411 1107 at 2010 ordered Samsung 840 Pro
281821 - 256 GB SSD and shipped directly to Steve at Ascendtech.
281822 - ref SDS 0 MH5F
281824 - ..
281825 - 5. We'll be all set
281827 - ..
281828 - 6. Thank you,
281829 -
281831 - ..
281832 - 7. Steve
281833 - Ascendtech Tech Support
281834 - Service: (216) 458-1101
281835 - Support: (216) 458-1104
281836 - Fax: (440) 946-1101
281837 - website: www.ascendtech.us
281838 - Operating Hours: Mon - Fri 9AM - 6PM Est
281839 -
281840 -
2819 -
SUBJECTS
C21 Amazon Order 111-3405387-0112842 Samsung 840 Pro 256 GB SSD Read
6103 -
6104 - 1942
610501 - ..
610502 - Ordered Samsung 840 Pro Upgrade C21 Ship to Ascendtech
610503 -
610504 - Follow up ref SDS 50 MV4L.
610505 -
610506 - Placed order 111-3405387-0112842 with Amazon.com for...
610508 - ..
610509 - Samsung Electronics 840 Pro Series 2.5-Inch 256 GB SATA 6GB/s
610510 - Solid State Drive MZ-7PD256BW Cache 512 MB read/write 540/520
610511 - MB/s
610512 -
610513 - http://www.amazon.com/Samsung-Electronics-Series-2-5-Inch-MZ-7PD256BW/dp/B009NB8WRU
610515 - ..
610516 - Paid...................... $231.08
610518 - ..
610519 - Item will be shipped directly to Ascendtech for upgrading c21.
610521 - ..
610522 - There should be a credit of $189.99 from Ascendtech for replacing
610523 - Super-Talent SSD on order 368873 shown in the record on 130313 1130.
610524 - ref SDS 38 03V8
610526 - ..
610527 - This implements planning at Ascendtech on order 368873 shown in
610528 - Steve's letter earlier today, per above. ref SDS 0 TT8I
610530 - ..
610531 - Post expense ledger...
610534 -
610535 -
610536 -
610537 -
610539 - ..
6106 -
6107 -
6108 - 2028
6109 -
610901 - Amazon Invoice 111-3405387-0112842 Samsung 840 Pro 256 GB SSD
610902 -
610903 -
610904 - Received letter from Amazon saying...
610905 -
610906 - 1. Subject: Your Order 111-3405387-0112842 with Amazon.com
610907 - Date: Fri, 12 Apr 2013 03:13:55 +0000 2013 PDT
610911 - ..
610912 - 2. Thanks for ordering from Amazon.com! Your purchase information
610913 - appears below.
610915 - ..
610916 - 3. Want to manage your order online?
610918 - ..
610919 - 4. If you need to check the status of your order or make changes,
610920 - please visit our home page at Amazon.com and click on Your
610921 - Account at the top of any page.
610923 - ..
610924 - BILLING AND SHIPPING INFORMATION
610926 - ..
610927 - Email Address:
610931 - ..
610932 - Billing address
610940 - ..
610941 - 5. Order grand total..................... $231.08
610943 - ..
610944 - 6. Get the Amazon.com Rewards Visa Card and get $30 instantly as
610945 - an Amazon.com Gift Card. Click for more information.
610946 -
610947 - http://www.amazon.com/InstantRewards
610949 - ..
610950 - 7. ORDER DETAILS
610952 - ..
610953 - Order number............................ 111-3405387-0112842
610955 - ..
610956 - 8. Items.............
610957 -
610958 - Samsung Electronics 840 Pro Series 2.5-Inch
610959 - 256 GB SATA 6GB/s Solid State Drive MZ-7PD256BW"
610960 - Personal Computers
610961 - Sold by: Amazon.com LLC
610963 - ..
610964 - Price................................ $219.99
610965 - Shipping & handling................... $11.09
610966 - ---------
610967 - Total before tax...................... $231.08
610968 - Estimated tax to be collected......... $0.00
610969 - ---------
610970 - Order total........................... $231.08
610972 - ..
610973 - 9. View your Order Summary online:
610974 -
610975 - https://www.amazon.com/gp/css/order-history
610977 - ..
610978 - 10. Shipping Details
610979 -
610980 - (order will arrive in 1 shipment)
610982 - ..
610983 - Shipping Method......................... Two-Day Shipping
610984 -
610986 - ..
610987 - Ship Samsung 840 Pro SSD to Ascendtech RMA CQ-44787 Deliver 16 Apr
610988 -
610989 -
610990 - 11. Delivery estimate....................... Apr. 16, 2013
610992 - ..
610993 - 12. Shipping To
610994 -
610995 - Steve RMA-CQ-44797
610996 - ASCENDTECH INC RMA DEPT
610997 - 4722 E 355TH ST
610998 - WILLOUGHBY, OH 44094-4632
610999 - United States
611000 -
611047 -
611048 -
611049 -
6111 -
SUBJECTS
C21 Ascendtech Order 368873 RMA CQ-44797 Notify Purchased Samsung 84
9103 -
9104 - 2032
910501 - ..
910502 - Experience C18 Guided Plan Upgrade C21 SSD Ascendtech Notified
910503 -
910504 - Submitted letter to Steve at Ascendtech saying...
910505 -
910506 - 1. Subject: RMA CQ-44797 Order 368873 C21 Samsung 840 Pro SSD 256 GB Shipped to Ascendtech
910507 - Date: Thu, 11 Apr 2013 21:09:24 -0700
910514 - ..
910515 - 2. On the matter of changing 2 or all 3 drives for increased
910516 - performance, discussed in your letter today at 1420 PDT, shown
910517 - above. ref SDS 0 TS3M
910519 - ..
910520 - 3. Experience shows increasing performance of disk 0 alone on c18
910521 - where the OS is installed on drive c increased overall system
910522 - performance significantly, see study on 120320 (line 610928.
910523 - ref SDS 23 V57F
910525 - ..
910526 - 4. C18 was received on 120320 with disk 0 Micron Crucial M4
910527 - CT256M4SSD2 256GB SATA III MLC rated read/write 500/260 MB/sec.
910528 - A second conventional magnetic 1-Terabyte drive was installed
910529 - as disk 1. The operating system was installed on disk 0, the
910530 - 256 GB SSD. Testing at that time on 120320 showed disk mark
910531 - about 2000.
910533 - ..
910534 - 5. A month later installed 2nd SSD, Samsung 830 read/write 540/400
910535 - MB/s with 256 MB cache. We set the Samsung SSD to disk 0, and
910536 - the slower Micro SSD was set to disk 1. Testing at that time
910537 - showed performance improved to disk mark 3825, and connected to
910538 - another monitor tested disk mark 3993.
910540 - ..
910541 - 6. Increased disk performance of 100% on c18 indicates changing
910542 - c21 from Super Talent read/write 150/100 MB/s to Samsung 840
910543 - read/write 540/256 MB/s with 256 MB cache will yield comparable
910544 - increased performance. Switching to Samsung 840 Pro read/write
910545 - 540/520 MB/s with 512 MB cache may further increase performance
910546 - by order of magnitude.
910548 - ..
910549 - 7. This record seems to indicate increasing performance of disk 0
910550 - where the operating system is installed, and configured with
910551 - Ascendtech 480 GB SSD disk 1 read/write 540/430 MB/s will
910552 - optimize performance under current standards.
910554 - ..
910555 - This responds to Ascendtech's question about changing only 1 drive
910556 - (disk 0) to increase performance, whereas Steve's letter asked by not
910557 - change as well the 2nd disk a 480 GB SSD rated SATA III and read write
910558 - 540 430 MB/s, per above. ref SDS 0 TS3M
910559 -
910560 - [On 130415 1524 letter requests documentation for
910561 - manufacturer and model of 480 GB SSD and the 2-Terabyte
910562 - conventional disk, requested in the ref SDS 56 5P3I
910564 - ..
910565 - [On 130417 0702 at 1255 telecon with Steve, Ascendtech is
910566 - working to find documentation on manufacturer and model for
910567 - 480 GB SSD and the 2-Terabyte conventional disk.
910568 - ref SDS 57 K867
910570 - ..
910571 - [On 130417 0702 at 1445 received letter from Ascendtech
910572 - advising 2nd disk is research indicating Mushkin 480 GB
910573 - MKNSSDCL480GB-DX Callisto SSD. ref SDS 57 K86O
910575 - ..
910576 - [On 130417 0702 at 1457 letter to Ascendtech submits
910577 - research indicating Mushkin 480 GB MKNSSDCL480GB-DX
910578 - Callisto SSD performance rating SATA II read write 280/255
910579 - MB/s conflicts with intent of the order, ref SDS 57 X430,
910580 - and requests Ascendtech provide 2nd disk SATA III read
910581 - write 540/430 MB/s represented by Ascendtech. ref SDS 57
910582 - X45M
910584 - ..
910585 - [On 130418 0851 at 1256 letter notifies Steve that Samsung
910586 - 840 Pro 512 GB SSD purchased from Amazon on order
910587 - 112-7508488-8938606, will be delivered to Steve RMA
910588 - CQ-44797 at Ascendtech within 1 - 3 business days,
910589 - ref SDS 58 224L, and for credit of $399.99 to replace 2nd
910590 - disk (disk 1 in BIOS) which did not meet published
910591 - performance criteria that was the basis for c21 order
910592 - 368873. ref SDS 58 UQ87
910594 - ..
910595 - [On 130419 1025 at 1054 notified Ascendtech that Amazon
910596 - order 112-7508488-8938606 Samsung 840 Pro has shipped to
910597 - Ascendtech for RMA CQ-44797 on order 368873 estimated
910598 - delivery 130422 - 130425, ref SDS 59 U29J; submitted
910599 - updated disk partitioning and format instructions.
910600 - ref SDS 59 N85R
910602 - ..
910603 - 8. Accordingly, very pleased Ascendtech canceled order for Samsung
910604 - 840, shown in your 2nd letter today submitted at 1449 PDT, and
910605 - received here at 1515 (see line 2316. ref SDS 0 TT8I
910606 -
910608 - ..
910609 - Ascendtech Notified Order Samsung 840 Pro 256 GB SSD Deliver to Ascendtech 16 Apr
910610 -
910611 -
910612 - 9. This evening, as requested in your letter placed order
910613 - 111-3405387-0112842 with Amazon for Samsung 840 Pro SSD 256 GB,
910614 - reported in the record today (see line 2320. ref SDS 0 S26G
910616 - ..
910617 - 10. Amazon's letter confirming the order shows Samsung 840 Pro 256
910618 - GB SSD is being shipped to you...
910619 -
910620 - Steve RMA-CQ-44797
910621 - ASCENDTECH INC RMA DEPT
910622 - 4722 E 355TH ST
910623 - WILLOUGHBY, OH 44094-4632
910624 - United States
910626 - ..
910627 - Sending the package directly to Ascendtech aligns with Steve's letter
910628 - earlier today, shown above. ref SDS 0 TS46
910630 - ..
910631 - 11. Estimated delivery next Tuesday on 130416, the day before c21
910632 - is scheduled for delivery on subject RMA, and as shown in the
910633 - record. ref SDS 0 9F53
910634 -
910635 - [On 130412 1135 notified Ascendtech Amazon advanced
910636 - delivery date 1 day to next Monday on 130415, ref SDS 55
910637 - XE4I, notify Ascendtech to maintain Samsung 840 Pro 256 GB
910638 - SSD avoid loss or installing in another customer's
910639 - computer. ref SDS 54 WZ4K
910641 - ..
910642 - 12. Should get credit of $189.99 for exchanging Super-Talent SSD.
910643 - ...[reference calculation shown above. ref SDS 0 0S3O...]
910645 - ..
910646 - 13. Please let me know if you need anything further.
910647 -
910649 - ..
910650 - Windows 7 Full Version Requested Replace OEM Version
910651 -
910652 -
910653 - 14. Any chance to get a full version of Windows 7, rather than OEM.
910654 - If you call Microsoft and give them OEM product ID, they say to
910655 - call Ascendtech for assistance on thorny OS issues.
910656 -
910657 - [On 130412 1135 letter asks about progress on providing
910658 - Windows 7 Full version. ref SDS 54 MP9W
910660 - ..
910661 - [On 130417 0702 at 1255 Steve advised in telephone call
910662 - that Ascendtech can only install OEM version of Windows 7
910663 - Ultimate, and so cannot install the full version.
910664 - ref SDS 57 8R7L
910666 - ..
910667 - TSOnline
910668 -
910669 - http://www.tsonlinesoftware.com/Microsoft-Windows-7-Ultimate-SP1-Full-Version-OEM-64-bit-Branded_p_98.html
910671 - ..
910672 - Microsoft Windows 7 Ultimte Sp1 full version..... $108.98
910673 -
910675 - ..
910676 - Discount Soft K ware
910677 -
910678 - http://www.discountsoftkware.com/microsoft-windows-7-ultimate-sp1-full-version-oem.html
910680 - ..
910681 - Microsoft Windows 7 Ultimte Sp1 full version..... $ 87.45
910682 -
910684 - ..
910685 - 15. Again, deeply appreciate Ascendtech customer support.
910686 -
910692 -
910693 -
910694 -
910695 -
910696 -
910697 -
910698 -
910699 -
9107 -
Distribution. . . . See "CONTACTS"