CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
Default Null Subject Account for Blank Record
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 60 0000. ref SDS 59 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310507 -
310508 -
310509 -
310511 - ..
3106 -
3107 -
3108 - Progress
3109 -
3110 -
311001 - Overclock Reset Factory Defaults Testing After Upgrade Disk 0 and Disk 1 RMA CQ-44797 Order 368873
311002 -
311003 - Follow up ref SDS 60 GE4L.
311004 -
311005 - Submitted letter to Ascendtech saying...
311006 -
311007 - 1. Subject: C21 Restore Overclock 1 Click
311008 - Date: Mon, 22 Apr 2013 09:32:21 -0700
311015 - ..
311016 - 2. Good news - checking the record found overclocking can be
311017 - restored by selecting a "profile" named "48" which I created in
311018 - the Asus BIOS, reported on 130404 (see line BL0416. ref SDS 50
311019 - XV6I
311021 - ..
311022 - 3. C21 is configured to easily restore factory defaults with a
311023 - single click, as your team did to perform service and testing,
311024 - and then be restored to customer specs, with another click.
311026 - ..
311027 - 4. Sorry, I didn't check the record before sending the letter last
311028 - week Friday [...reported on 130419 1025, ref SDS 60 UH48,
311029 - making a fuss about restoring system defaults, since it is the
311030 - right thing to do, i.e., best practice [...also set out in the
311031 - letter to Ascendtech on 130419, ref SDS 60 UA31...], and since
311032 - it will be very easy for me to reset custom configuration on
311033 - receiving c21 hopefully the end of the week.
311035 - ..
311036 - 5. Just letting you know for future reference Asus is a good
311037 - motherboard to recommend for customers thinking about
311038 - overclocking. Thanks again to Ascendtech being proactive
311039 - switching to Asus motherboard on this order.
311040 -
311046 -
311047 -
311049 - ..
3111 -
3112 -
3113 - 1443
3114 -
311401 - Received letter from Steve saying...
311402 -
311403 - 1. Subject: RE: C21 Restore Overclock 1 Click
311404 - Date: Mon, 22 Apr 2013 14:37:16 -0500
311408 - ..
311409 - 2. Hello
311411 - ..
311412 - 3. Thank you
311414 - ..
311415 - 4. I will forward this to Vlad, the tech working on the system
311417 - ..
311418 - Steve responds to the letter submitted this morning explaining
311419 - overclocking can be restored in the BIOS with a simple one-step
311420 - procedure, per above. ref SDS 0 GE4L
311422 - ..
311423 - 5. I'll let you know if he has any questions etc
311424 -
311425 -
311427 - ..
311428 - 6. Thank you,
311429 - Steve
311430 - Ascendtech Tech Support
311431 - Service: (216) 458-1101
311432 - Support: (216) 458-1104
311433 - Fax: (440) 946-1101
311434 - website: www.ascendtech.us
311435 - Operating Hours: Mon - Fri 9AM - 6PM Est
311436 -
311437 -
311439 - ..
3115 -
3116 -
3117 - 1945
3118 -
311801 - Received another letter from Steve saying...
311802 -
311803 - 1. Subject: RE: C21 Restore Overclock 1 Click
311804 - Date: Mon, 22 Apr 2013 16:33:18 -0500
311808 - ..
311809 - 2. Hello
311811 - ..
311812 - 3. Vlad said he tried what you asked
311813 - But there is no file, or profile, saved
311815 - ..
311816 - 4. If you go to the tools page, there is a save profile button
311817 - But is says, the profile will be saved, to a USB drive
311819 - ..
311820 - 5. Maybe you saved it to a USB drive ? flash drive, etc ?
311821 -
311822 -
311824 - ..
311825 - 6. Thank you,
311826 - Steve
311827 - Ascendtech Tech Support
311828 - Service: (216) 458-1101
311829 - Support: (216) 458-1104
311830 - Fax: (440) 946-1101
311831 - website: www.ascendtech.us
311832 - Operating Hours: Mon - Fri 9AM - 6PM Est
311833 -
311834 -
311836 - ..
3119 -
3120 -
3121 - 1452
3122 -
312201 - Letter to Ascendtech says...
312202 -
312203 - 1. Subject: Re: C21 Restore Overclock 1 Click
312204 - Date: Mon, 22 Apr 2013 15:07:01 -0700
312211 - ..
312212 - 2. Thanks for following up, I should have mentioned that I will
312213 - reset, or try to reset the overclock profile myself.
312215 - ..
312216 - This responds to Steve's letter saying the Ascendtech technician
312217 - working to fix c21, was unable to find the overclock profile in the
312218 - Asus BIOS, per above, ref SDS 0 IZ4M,
312220 - ..
312221 - 3. Of course, you folks are welcome to experiment if you wish.
312223 - ..
312224 - 4. I recall the overclock profile is somewhere in the BIOS below a
312225 - tab called "tweak." I could be wrong, but that's what I
312226 - vaguely recall. However, getting to that menu is a bit tricky.
312228 - ..
312229 - 5. When the BIOS is opened there is something in the lower left
312230 - corner of the screen that says something about F3 for some kind
312231 - of menu. Clicking on the "F3" area opens a whole set of menu
312232 - tabs, and one of them is "Tweak" or something like that.
312234 - ..
312235 - 6. If you are interested overclocking with the Asus BIOS is
312236 - explained in great detail in video at...
312237 -
312238 - http://www.youtube.com/watch?v=Kx2z07sFM2I
312240 - ..
312241 - 7. You can skip ahead to near the end where the Asus engineer
312242 - explains saving the overclock settings to a profile.
312243 -
312244 - [On 130423 1040 Ascendtech reports continued failed efforts
312245 - to find saved OC Profile for c21, ref SDS 61 GE4L, and does
312246 - not mention reviewing Asus video submitted in the letter
312247 - today, per above. ref SDS 0 W255
312249 - ..
312250 - 8. Again, don't bother with it if it takes much time. I can do it
312251 - ...[when c21 is received from Ascendtech...]
312253 - ..
312254 - 9. Have you received the 2nd disk, the Samsung 840 Pro 512 GB SSD,
312255 - ordered last Friday on 130419?
312256 -
312257 - [On 130423 1040 Ascendtech letter does not answer question
312258 - on progress completing RMA CQ-44797 receiving 2nd disk.
312259 - ref SDS 62 GE4L
312261 - ..
312262 - 10. Again, thanks for keeping me posted.
312263 -
312266 -
312267 -
312268 -
312269 -
312270 -
312271 -
312272 -
312273 -
312274 -
3123 -
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