CONTACTS
0201 - Ascendtech, Inc
020101 - Mr. Steve LastName; Technical Agent
020103 - Technical Assistance Department
SUBJECTS
Default Null Subject Account for Blank Record
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 61 0000. ref SDS 60 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310507 -
310509 - ..
3106 -
3107 -
3108 - Progress
3109 -
3110 -
311001 - Overclock Reset Factory Defaults Testing After Upgrade Disk 0 and Disk 1 RMA CQ-44797 Order 368873
311002 -
311003 - Follow up ref SDS 61 GE4L, ref SDS 60 GE4L.
311004 -
311005 - Received letter from Ascendtech saying...
311006 -
311007 - 1. Subject: RE: C21 Restore Overclock 1 Click
311008 - Date: Tue, 23 Apr 2013 12:02:39 -0500
311015 - ..
311016 - 2. Yes, we went through all the menus
311018 - ..
311019 - For some reason Ascendtech does not respond to question on progress
311020 - completing RMA CQ-44797 and asking if the 2nd disk, Samsung 840 Pro
311021 - 256 GB SSD has been received and installed on c21, presented in the
311022 - letter yesterday on 130422 0937. ref SDS 61 W266
311024 - ..
311025 - Ascendtech letter continues...
311026 -
311027 - 3. The tweak menu lets you make changes, but has no save button
311028 - etc
311030 - ..
311031 - 4. The Tools menu, has a save button, but tells you, the save,,,
311032 - will be saved to a flash drive
311034 - ..
311035 - Steve responds to the letter yesterday discussing OC Profile restore
311036 - process in Asus BIOS for c21. 130422 0937, ref SDS 61 C18W
311037 -
311038 - [...below on 130423 1040 at 1056 replied to Ascendtech that
311039 - overclock profile is saved in system CMOS using a BIOS menu
311040 - for OC Profile. ref SDS 0 AX9N
311042 - ..
311043 - Ascendtech letter continues...
311044 -
311045 - 5. So we are guessing, you put in a flash drive ? to save the
311046 - settings
311048 - ..
311049 - Steve does not mention examining the Asus video used to configure
311050 - overclocking on c21 on 130404 1453, ref SDS 50 XV6I, and cited in the
311051 - letter to Ascendtech yesterday on 130422 0937. ref SDS 61 W255
311053 - ..
311054 - Ascendtech letter continues...
311055 -
311056 - 6. Thank you,
311057 - Steve
311058 - Ascendtech Tech Support
311059 - Service: (216) 458-1101
311060 - Support: (216) 458-1104
311061 - Fax: (440) 946-1101
311062 - website: www.ascendtech.us
311063 - Operating Hours: Mon - Fri 9AM - 6PM Est
311064 -
311065 -
311067 - ..
3111 -
3112 -
3113 - 1048
3114 -
311401 - Submitted another letter to Ascendtech saying...
311402 -
311403 - 1. Subject: Re: C21 Restore Overclock Profile
311404 - Date: Tue, 23 Apr 2013 10:56:57 -0700
311411 - ..
311412 - 2. Responding to your report that c21 BIOS does not have an OC
311413 - profile saved, shown in your letter today, above. ref SDS 0
311414 - GE4L
311416 - ..
311417 - 3. Did you check the Tools menu? Notice it has an "OC Profile"
311418 - option, to save different overclock settings in a named
311419 - profile.
311421 - ..
311422 - 4. Opening the "OC Profile" menu choice shows a list, and at the
311423 - bottom it says "Add to your CMOS profile.
311425 - ..
311426 - 5. Another item says.... Save your profile.
311428 - ..
311429 - 6. The last choice is.... Load CMOS profile
311431 - ..
311432 - 7. This was setup on 130404.
311433 -
311434 - [...below on 130423 1040 at 1551 Ascendtech letter reports
311435 - unable to find OC Profile saved in Asus BIOS. ref SDS 0
311436 - PS7H
311438 - ..
311439 - 8. Thought I applied this guidance, so you should see profile 1
311440 - named simply "48", or maybe "4.8 GHZ", not sure. I may not
311441 - have done this correctly, and that is why you don't see it, if
311442 - you get this far in the menu system.
311444 - ..
311445 - 9. When I get the system back, will look into it then.
311447 - ..
311448 - 10. Is c21 ready to ship?
311449 -
311455 -
311456 -
311457 -
311459 - ..
3115 -
3116 -
3117 - 1551
3118 -
311801 - Received another letter from Ascendtech
311802 -
311803 - 1. Subject: RE: C21 Restore Overclock Profile
311804 - Date: Tue, 23 Apr 2013 12:38:32 -0500 PDT
311808 - ..
311809 - 2. Hello
311811 - ..
311812 - 3. I'm sorry, no luck
311814 - ..
311815 - 4. If it was saved, it had to be saved into something, a flash
311816 - drive or something
311818 - ..
311819 - 5. From everything we can see
311821 - ..
311822 - The Asus video shows the OC Profile is saved to CMOS, reported in the
311823 - letter this morning, per above. ref SDS 0 VO30
311824 -
311825 - [...below on 130423 1040 at 1702 letter notifies Ascendtech
311826 - intent for saving OC Profile to system CMOS, ref SDS 0
311827 - EC47, as explained in letter earlier this morning, above.
311828 - ref SDS 0 VO30
311830 - ..
311831 - There could have been an error that failed to save the OC Profile, as
311832 - set out in the letter this morning, above. ref SDS 0 VO30
311834 - ..
311835 - Possibly Ascendtech replaced the system CMOS chip in conjunction with
311836 - installing the new SSD disks.
311838 - ..
311839 - Another possibility is that the OC profile was not actually saved.
311840 - Went to the next menu and exited from BIOS without executing the save
311841 - function.
311843 - ..
311844 - For some reason Ascendtech still does not report progress completing
311845 - work on RMA CQ-44797, and does not answer direct question in the
311846 - letter earlier today, shown above. ref SDS 0 VO49
311848 - ..
311849 - Ascendtech letter continues...
311850 -
311851 - 6. Thank you,
311852 - Steve
311853 - Ascendtech Tech Support
311854 - Service: (216) 458-1101
311855 - Support: (216) 458-1104
311856 - Fax: (440) 946-1101
311857 - website: www.ascendtech.us
311858 - Operating Hours: Mon - Fri 9AM - 6PM Est
311859 -
311860 -
311862 - ..
3119 -
3120 -
3121 - 1702
3122 -
312201 - Sent another letter to Ascendtech saying...
312202 -
312203 - 1. Subject: C21 Ready to Ship?
312204 - Date: Tue, 23 Apr 2013 17:14:50 -0700
312211 - ..
312212 - 2. Responding to your letter this afternoon at 1238 PDT, shown
312213 - above, ref SDS 0 PS7H, explaining difficulty finding the OC
312214 - Profile, as related in my letter earlier this morning at 1056
312215 - PDT, also, above. ref SDS 0 AX9N
312217 - ..
312218 - 3. Now I'm confused!!! Tried saving OC Profile to CMOS, per Asus
312219 - video guidance, but may have erred. Have you or the tech
312220 - reviewed the video?
312222 - ..
312223 - 4. In any case, as previously explained, I will fix overclocking
312224 - when c21 is received from Ascendtech, hopefully end of week.
312226 - ..
312227 - As noted above, Ascendtech may have changed CMOS. ref SDS 0 KM6H
312229 - ..
312230 - Letter to Ascendtech continues...
312231 -
312232 - 5. Is c21 ready to ship? Think you mentioned Windows 7 Ultimate
312233 - with SP1 has been installed on disk 0. Has disk 1 been
312234 - installed and partitioned? Have any issues emerged during
312235 - testing?
312237 - ..
312238 - 6. Please advise status of RMA CQ-44797?
312240 - ..
312241 - This follows up question in letter to Ascendtech earlier today, per
312242 - above, ref SDS 0 VO49, and also the letter yesterday asking the same
312243 - question, which has not been answered by Ascendtech, reported on
312244 - 130422 0937. ref SDS 61 W266
312245 -
312251 -
312252 -
312253 -
312254 -
312255 -
312256 -
312257 -
312258 -
312259 -
312260 -
312261 -
312262 -
312263 -
3123 -
Distribution. . . . See "CONTACTS"