CONTACTS
0201 - Future Ford
020101 - Mr. Don Tuller
020102 - Customer Service Representative
020104 - Service Department
SUBJECTS
Registration Annual Renewal DMV Car Mercury 2002 Paid $100 Until May
1103 -
1103 - ..
1104 - Summary/Objective
1105 -
110501 - Follow up ref SDS 15 0000. ref SDS 14 0000.
110502 -
110503 -
110504 - [On 120225 1114 letter to Future Ford explains entitlement
110505 - to $20 credit on Ford Owner Advantage Reward on charge for
110506 - Smog Check test service. ref SDS 17 YH6R
110507 -
110508 -
110510 - ..
1106 -
1107 -
1108 - Background
1109 -
110901 - On 120218 received invoice from DMV saying smog certification is
110902 - required. Have to take the vehicle to a smog check station.
110903 - At that time, submitted letter asking Future Ford to file smog
110904 - certification, reported on 120218 1852. ref SDS 12 KH6O
110906 - ..
110907 - On 120222 1340 took car to Future Ford for smog check test. Estimate
110908 - $53.00. ref SDS 14 Q54F
110910 - ..
110911 - On 120222 1726 received letter from Future Ford offering discount
110912 - coupons for car service. ref SDS 15 Q54F
110914 - ..
110915 - On 120223 1544 called Debbie at Future Ford for $20 credit using
110916 - discount coupon on car service. ref SDS 0 Q54F
110917 -
110918 -
110920 - ..
1110 -
1111 -
1112 - Progress
1113 -
111301 - Called Future Ford...
111302 -
111303 - Talked to Debbie.
111305 - ..
111306 - Asked about $20 credit for service yesterday on 120222 1341.
111307 - ref SDS 14 Z95H, notified in Ford Owner Advantage letter received also
111308 - yesterday on 120222 1726. ref SDS 15 663G
111310 - ..
111311 - Debbie said her boss won't let her credit the account because even
111312 - though it was effective yesterday, the customer did not request it
111313 - from Debbie when payment was made.
111315 - ..
111316 - Explained the customer didn't know about the credit until arriving
111317 - home and checking mail, as shown in the record on 120222 1726.
111318 - ref SDS 15 Q54F
111319 -
111320 - [On 120225 1114 letter to Future Ford explains entitlement
111321 - to $20 credit on Ford Owner Advantage Reward on charge for
111322 - Smog Check test service. ref SDS 17 YH6R
111324 - ..
111325 - We reviewed the record showing Future Ford has always applied credits
111326 - on paying for services without customers making a request, because
111327 - customers are unaware credits are due, reported on 100930 0730.
111328 - ref SDS 7 BV5I
111330 - ..
111331 - Debbie transferred the call to the Service Manager, Jamie Hall.
111333 - ..
111334 - Left message for Jamie Hall.
111335 -
111336 -
111338 - ..
1114 -
1115 -
1116 - 1554
1117 -
111701 - Jamie did not call back.
111702 -
111703 -
111704 -
111705 -
111706 -
111707 -
111708 -
111709 -
111710 -
111711 -
111712 -
1118 -
Distribution. . . . See "CONTACTS"