CONTACTS
0201 - Future Ford
020101 - Ms. Elizabeth L Graham
020102 - Service Advisor
020104 - Service Department
SUBJECTS
Future Ford Service Mercury Sable 2002 Work Order 163518 Dated 10093
1403 -
1403 - ..
1404 - Summary/Objective
1405 -
140501 - Follow up ref SDS 3 0000.
140502 -
140503 -
140504 -
140505 -
140507 - ..
1406 -
1407 -
1408 - Progress
1409 -
140901 - Met Liz.
140902 -
140903 - She commented on smelling oil from driving into the service
140904 - department.
140906 - ..
140907 - We reviewed prior work performed in January that cost over $2000,
140908 - reported on...
140909 -
140910 - 1. Future Ford
140911 - Work Order................................... 163518
140913 - ..
140918 - ..
140919 - Service Advisor..............................
140923 - ..
140924 - 2. Make Model................................... Mercury Sable
140925 - VIN.......................................... 1MEFMX50UEX2A638413
140926 - License...................................... 4WID058
140927 - Mileage...................................... 96625
140928 - Tag.......................................... T2778
140929 -
140930 - [On 110805 0946 next service at 101,300 miles.
140931 - ref SDS 7 YX5I
140933 - ..
140934 - 3. RO Opened.................................... 100930 0805
140936 - ..
140937 - 4. Options.........
140938 -
140939 - DLR: SVF ENG: 3.0_Liter_EFI
140941 - ..
140942 - 5. Line......................................... A
140943 - Op Code...................................... Works
140944 - Tech......................................... 99
140945 - Type......................................... C
140946 - Description Instructions.....
140947 -
140948 - The Works. Change Oil and filter. Rotate and inspect
140949 - tires, inspect brake system, test battery, check air
140950 - filter, check cabin air filter (if equiped). Check belts
140951 - and hoses, and top off all fluid levels.
140953 - ..
140954 - Estimated cost.................................... $39.95
140955 - Estimated time.................................... 45 minutes
140957 - ..
140958 - 6. Line......................................... B
140959 - Op Code...................................... Q99P
140960 - Tech......................................... 99
140961 - Type......................................... I
140962 - Description Instructions.....
140963 -
140964 - Quick Lane Report Card Inspection
140966 - ..
140967 - 7. Line......................................... C
140968 - Op Code...................................... MISC
140969 - Tech......................................... 99
140970 - Type......................................... C
140971 - Description Instructions.....
140972 -
140973 - Check oil leaks, add dye if necessary
140974 -
140976 - ..
1410 -
1411 -
1412 - 1019
1413 -
141301 - Meeting with Liz and Greg the mechanic in the workshop.
141302 -
141303 - Greg says about 8 hours work will be required to fix major oil leak.
141305 - ..
141306 - This would require leaving the car overnight. Liz said that Future
141307 - would provide a no cost loaner.
141309 - ..
141310 - Greg raises car on hoist. He points to evidence of oil seapage.
141312 - ..
141313 - The underneath of the engine and various components give the apperance
141314 - of oil seapage, which may be normal for a working engine. Greg said
141315 - that earlier there was greater appearance of oil leak. He did not
141316 - explain why the same evidence is not evident now. Did he clean it up
141317 - before inspection by the customer to assess scope of the problem?
141319 - ..
141320 - Greg could not explain why this "major leak" does not cause a greater
141321 - spill on garage floor.
141323 - ..
141324 - This evidence presents caution on urgency of making expensive repairs.
141325 -
141326 - [On 101006 1431 testing shows minimal leaking since today,
141327 - and none for several days; inspection found no loss of oil
141328 - since today; service rep recommends against spending $2K to
141329 - repair minor oil seepage for a car that has Blue Book value
141330 - of $2K. ref SDS 5 NM4Q
141332 - ..
141333 - Decided to complete work on the order today. Liz will prepare an
141334 - invoice, and submit estimate of cost for performing scope Greg
141335 - proposes to fix the oil leak.
141336 -
141338 - ..
1414 -
1415 -
1416 - 1028
1417 -
141701 - Called Ross.
141702 -
141703 - He and Claudia are in Southern California for the USC homecoming game
141704 - against University of Washington on Saturday.
141706 - ..
141707 - They are currently driving through Ventura on the way to Paso Robles
141708 - to look at possible new homes with a vineyard to relocate from their
141709 - home in Connecticut. [...discussed previously on 100925 1427.
141710 - ref SDS 4 GF4S...]
141711 -
141712 - [On 110314 1022 Ross and Claudia planning another visit to
141713 - inspect properties in Paso Robles. ref SDS 6 KO9H
141715 - ..
141716 - Ross asked if the oil leak on the garage floor is the size of a
141717 - quarter, or much larger like a pancake?
141719 - ..
141720 - Explained it is more like a pinhead, perhaps the size of a phillips
141721 - screwdriver - very small.
141723 - ..
141724 - He asked for the color e.g., red or black?
141726 - ..
141727 - Advised the leak is so small it is hard to tell, but seems dark.
141729 - ..
141730 - Ross feels that since the leak is very small, the problem should not
141731 - be repaired immediately. Monitor the amount of oil the car is using.
141732 - Ross suggested putting white paper on the garage floor to better
141733 - evaluate the amount of oil that leaks over time.
141735 - ..
141736 - Main concern is that looking at the underneath of the car shows there
141737 - is a lot of oil-like substance on various parts. Is this normal
141738 - appearance of a vehicle? Is the only criteria the amount of actual
141739 - oil that spills on the garage floor, when the car is left standing
141740 - over night?
141741 -
141743 - ..
1418 -
1419 -
1420 - 1104
1421 -
142101 - Liz submitted Future Ford's price for the repairs..... $1,831.93
142103 - ..
142104 - She said the price might be higher for incidentals, so figure less
142105 - than $2K for everything.
142106 -
142107 - [On 101006 1431 testing shows minimal leaking since today,
142108 - and none for several days; inspection found no loss of oil
142109 - since today; service rep recommends against spending $2K to
142110 - repair minor oil seepage for a car that has Blue Book value
142111 - of $2K. ref SDS 5 NM4Q
142113 - ..
142114 - Received the car.
142116 - ..
142117 - Debbi the customer agent said there is no charge for services today,
142118 - because Millie has accumulated service credits that pay for the $40
142119 - cost of service.
142120 -
142121 - [On 120225 1114 letter to Future Ford explains entitlement
142122 - to $20 credit on Ford Owner Advantage Reward on charge for
142123 - Smog Check test service. ref SDS 8 YH6R
142124 -
142125 -
142126 -
142128 - ..
1422 -
1423 -
1424 - 1207
142501 - ..
142502 - Back at the house, cleaned the garage floor.
142504 - ..
142505 - Placed white paper on the floor to evaluate the rate of oil loss.
142507 - ..
142508 - One option is to buy another car. Repairs in January cost $2K, and
142509 - now here is another 2K. A few more repairs will add up to a new car.
142511 - ..
142512 - On 030405 Millie purchased the car from Broadway Ford in Oakland.
142513 - ref SDS 2 0001
142515 - ..
142516 - Background on vendor search for vehicles is reported on 030330 1216.
142517 - ref SDS 1 0001
142518 -
142520 - ..
1426 -
1427 -
1428 - 1357
1429 -
142901 - There is a small spot about the size of a quarter on one of the papers
142902 - laid down to assess oil leakage.
142903 -
142905 - ..
1430 -
1431 -
1432 - 2232
1433 -
143301 - Checked for oil leaks again, and there is still only the single small
143302 - spot on the white paper positioned 12 hours earlier.
143303 -
143304 - [On 101006 1431 testing shows minimal leaking since today,
143305 - and none for several days; inspection found no loss of oil
143306 - since today; service rep recommends against spending $2K to
143307 - repair minor oil seepage for a car that has Blue Book value
143308 - of $2K. ref SDS 5 NM4Q
143309 -
143311 - ..
143312 - Work Order continues...
143313 -
143314 - 8. Line......................................... D
143315 - Op Code...................................... PSI
143316 - Tech......................................... 99
143317 - Type......................................... I
143318 - Description Instructions.....
143319 -
143320 - Set tire pressure
143322 - ..
143323 - 9. Line......................................... E
143324 - Op Code...................................... MISC
143325 - Tech......................................... 99
143326 - Type......................................... I
143327 - Description Instructions.....
143328 -
143329 - Next meeting for service January 30, 2011
143330 -
143331 -
143332 -
143333 -
143334 -
143335 -
143336 -
143337 -
143338 -
143339 -
143340 -
143341 -
143342 -
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143344 -
1434 -
Distribution. . . . See "CONTACTS"