CONTACTS
0201 - Future Ford
020101 - Mr. Don Tuller
020102 - Customer Service Representative
020104 - Service Department
SUBJECTS
Smog Check 105409 Miles Test Passed Future Ford Invoice 189668 Paid
2303 -
2303 - ..
2304 - Summary/Objective
2305 -
230501 - Follow up ref SDS 12 0000. ref SDS 11 0000.
230502 -
230503 - Took car to Future Ford for smog check test. ref SDS 0 Q54F Test was
230504 - performed, and passed. ref SDS 0 IT4F Test report indicates the car
230505 - has exceptionally low smog emissions. ref SDS 0 U36G Future Ford set
230506 - tire pressure to 35 PSI, but for prior service on 120128, tire
230507 - pressure was set to only 30 PSI. ref SDS 0 945M
230509 - ..
230510 - [On 120222 2341 payment for 2012 car registration was made
230511 - to DMV for $94. ref SDS 14 P57O
230513 - ..
230514 - [On 120225 1114 letter to Future Ford commends service
230515 - maintaining 10 year old car in "like new" condition, based
230516 - on findings in smog check test report. ref SDS 15 YI3K
230517 -
230518 -
230520 - ..
2306 -
2307 -
2308 - Background
230901 - ..
230902 - Registration Mercury Annual Renewal $100 Paid to May 2012
230903 -
230904 - Follow up ref SDS 12 K48H, ref SDS 11 K48H.
230913 - ..
230914 - On 120128 Future Ford performed 105K service, ref SDS 9 0001, and
230915 - reported exhaust system 100% working order. ref SDS 9 6Z6F
230917 - ..
230918 - On 120216 Future Ford fixed problem with ignition system causing the
230919 - starter to fail, reported battery failed and replaced on warranty.
230920 - ref SDS 10 IT4F Starter damaged by failed battery or from error
230921 - during prior service on 120128, so starter was replaced, and this
230922 - fixed problem of problems starting the car. ref SDS 10 6C4H
230924 - ..
230925 - On 120218 received invoice from DMV saying smog certification is
230926 - required. Have to take the vehicle to a smog check station.
230927 - At that time, submitted letter asking Future Ford to file smog
230928 - certification, reported on 120218 1852. ref SDS 11 KH6O
230930 - ..
230931 - On 120222 1340 took car to Future Ford for smog check test. Estimate
230932 - $53.00. ref SDS 0 Q54F
230933 -
230934 -
230936 - ..
2310 -
2311 -
2312 - Progress
2313 -
231301 - Smog Check Emissions Testing for DMV Registration
231302 -
231303 - Met Don and received work order to perform smog check, as planned in
231304 - the call yesterday on 120221 1519. ref SDS 12 AS4F, and as required by
231305 - DMV to register the car, reported on 120218 1852. ref SDS 11 P57O
231307 - ..
231308 - Don got mileage from the car. He prepared a work order, per below.
231309 - ref SDS 0 Z95H
231311 - ..
231312 - Work order said cost is $320.
231314 - ..
231315 - Asked if this is a decimal point mistake. Prices around town for smog
231316 - check services seem to be about $30.
231318 - ..
231319 - Don checked Future Ford's records and discovered this is a mistake.
231320 - He said the computer used the wrong pricing data. Don prepared
231321 - another form that said the cost is $98, per below. ref SDS 0 IT4F
231323 - ..
231324 - Upon discussion, Don recalled that customers can get smog check
231325 - testing for $30 at other service vendors. Don said that organizations
231326 - advertising smog testing for only $30 actually charge more to submit
231327 - results to DMV. He offered to perform all the work for $53, total tax
231328 - included.
231329 -
231330 - [On 120225 1114 letter to Future Ford explains entitlement
231331 - to $20 credit on Ford Owner Advantage Reward on charge for
231332 - Smog Check test service. ref SDS 15 YH6R
231334 - ..
231335 - Accepted this amount as fair market price for the work, plus a bonus
231336 - to Future Ford for quality service.
231337 -
231338 -
231340 - ..
231341 - Smog Check Test Services Future Ford Invoice
231342 -
231343 - Follow up ref SDS 10 4G6N. ref SDS 9 4G6N.
231344 -
231345 - 1. Invoice.................................... 189668
231346 - 2. Date....................................... 120222 1350
231347 - 3. Ready...................................... 120222 1447
231349 - ..
231350 - 4. Future Ford
231351 - 2285 Diamond Boulevard
231352 - Concord, CA 94520
231353 - 925 686 5005
231355 - ..
231356 - 5. Customer
231363 - ..
231364 - 6. Service Advisor............................ Don Tuller - 492
231373 - ..
231374 - 8. Labor............................. $ 45.00
231375 - Parts............................. 0.00
231376 - Gas, oil, lube.................... 0.00
231377 - Sublet amount..................... 0.00
231378 - Deductable........................ 8.25
231379 - Total charges..................... 53.25
231380 - Less INS/DED/DIS.................. 0.00
231381 - Sales tax......................... 0.00
231382 - Pay this amount................... $ 53.25
231383 -
231385 - ..
231386 - Paid with Wells Fargo debit card................ $ 53.25
231387 -
231388 - [On 120222 1726 received $20 member credit for car service
231389 - on Ford Owner Advantage Reward program. ref SDS 13 H54F
231390 -
231391 - [On 120222 2341 payment for 2012 car registration was made
231392 - to DMV for $94. ref SDS 14 P57O
231394 - ..
231395 - [On 120225 1114 letter to Future Ford explains entitlement
231396 - to $20 credit on Ford Owner Advantage Reward on charge for
231397 - Smog Check test service. ref SDS 15 YH6R
231399 - ..
231400 - Post expense ledger...
231404 - ..
231405 - Payment history...
231406 -
231407 - 1. 120215.....................$336.39...... ref SDS 0 GP62
231408 - 2. 120128.....................$415.46...... ref SDS 9 GP62
231409 - 3. 110805.....................$796.00...... ref SDS 6 GP62
231410 - 4. 100930.....................$ 0.00...... ref SDS 4 BV5I
231411 -
231413 - ..
231414 - Future Ford explanation of work performed and charges....
231415 -
231416 - A. Smog check includes top off oil level, inspect tires,
231417 - perform dynometer inspection, email certificate if pass -
231418 - biannual or transfer - locking gas cap key location.
231420 - ..
231421 - Estimate total............................. $98.20
231422 -
231423 - [...below, see Future Ford continues to estimate the
231424 - cost of this work at $320. ref SDS 0 SG5G
231425 -
231426 - 691 C............................... $45.00
231428 - ..
231429 - Misc cert............................... $ 8.25
231430 -
231431 - 105410 Perform smog test on dyno passed
231432 -
231434 - ..
231435 - B. Quick Lane Report Card Inspection
231436 -
231437 - Q99P Quick Lane Report Card Inspection
231438 -
231439 - 691 I....................... N/C
231441 - ..
231442 - GBATT battery condition, checked and okay
231443 -
231444 - 691 I....................... N/C
231446 - ..
231447 - GBK brake condition, checked and okay
231448 -
231449 - 691 I....................... N/C
231451 - ..
231452 - Gtire tire condition, checked and okay
231453 -
231454 - 691 I....................... N/C
231455 -
231457 - ..
231458 - C. Set tire pressure
231459 -
231460 - PSI set tire pressure
231461 -
231462 - 691 I....................... N/C
231463 -
231464 - 105410 Check tire pressure 35 PSI
231466 - ..
231467 - Tire pressure was set to 30 PSI on Future Ford invoice 188423 during
231468 - service on 120128 1116. ref SDS 9 IT5Y
231470 - ..
231471 - During service at Future Ford last week on 120216, the invoice reports
231472 - tire pressure was set, but does not say what pressure was set. 120216
231473 - 1117, ref SDS 10 IT7O
231475 - ..
231476 - What is the standard for tire pressure on the vehicle?
231478 - ..
231479 - Estimate total....................... $320.00
231481 - ..
231482 - Note that Don initially quoted $320, and on review changed the
231483 - estimate to $98, per above. ref SDS 0 IT4F On further review, this
231484 - was reduced to $53 to align with market prices, per above. ref SDS 0
231485 - MC5J Future Ford ultimately charged $53. ref SDS 0 GP62
231486 -
231487 -
231488 -
231490 - ..
2315 -
2316 -
2317 - 1453
2318 -
231801 - Don said car is completed and passed test. Results have been filed
231802 - with DMV, so customer can now pay for car registration.
231804 - ..
231805 - Don submitted results of smog test....
231806 -
231807 - Smog Check Vehicle Inspection Report (VIR)
231808 -
231809 - Vehicle Information
231810 -
231811 - 1. Test date/time....................... 120222 1414
231812 - 2. Model year........................... 2002
231813 - 3. Make................................. Mercury
231814 - 4. Model................................ Sable
231815 - 5. License.............................. 4WIDO58
231816 - 6. State................................ California
231817 - 7. VIN.................................. 1MEFMX50UEX2A638413
231818 - 8. Engine Size.......................... 3.00 L
231819 - 9. Type................................. Passenger
231820 - 10. Transmission......................... Automatic
231821 - 11. GVWR................................. 0
231822 - 12. Test weight.......................... 3625
231823 - 13. Cylinders............................ 6
231824 - 14. Odometer............................. 10540 [105409]
231826 - ..
231827 - Odometer appears to omit the last number, so it understates mileage by
231828 - 90K miles, per above. ref SDS 0 GP5K
231830 - ..
231831 - Future Ford Smog Check Test Report continues...
231832 -
231833 - 15. Certification........................ California
231834 - 16. VLT Record #......................... 30989
231835 - 17. Fuel Type............................ Gasoline
231836 - 18. Exhaust.............................. Single
231837 - 19. Inspection Reason.................... Change of Ownership
231839 - ..
231840 - Inspection reason incorrect; car was inspected required to obtain DMV
231841 - registration.
231843 - ..
231844 - Future Ford Smog Check Test Report continues...
231845 -
231846 - 20. Overall Test Results
231847 -
231848 - Congratulations. Your vehicle passed the enhanced smog
231849 - inspection, which helps California reach its daily goal
231850 - of removing an extra 100 tons of smog-forming emissions
231851 - from the air. Thank you for keeping your vehicle well
231852 - maintained.
231854 - ..
231855 - 21. Smog check certificate number........ 0K551755C
231856 - 22. Functional check..................... Pass
231857 - 23. Emissions test....................... Pass
231858 - 24. DMV ID number........................ 1155K7430803
231860 - ..
231861 - 25. Your smog check certificate will be electronically
231862 - transmitted to DMV.
231864 - ..
231865 - 26. Please keep this copy for your records.
231867 - ..
231868 - 27. Emission Control Systems Visual Inspection/Functional Check Results
231870 - ..
231871 - 28. Visual/functional tests are used to assist in the
231872 - identification of oxides of nitrogen, crankcase and cold
231873 - start emission which are not measured during the ASM test.
231875 - ..
231876 - 29. Result ECS
231877 -
231878 - 1. Pass PCV
231879 - 2. N/A- Thermostatic Air Cleaner
231880 - 3. Pass Fuel Evaporative Controls
231881 - 4. Pass Catalytic Converter
231882 - 5. N/A- Air Injection System
231883 - 6. Pass Fuel Tank Cap Visual
231884 - 7. N/A- Visual EGR
231885 - 8. Pass Ignition Spark Controls
231886 - 9. N/A- Carburetor
231887 - 10. Pass Fuel Injection
231888 - 11. Pass O2 Sensors and Connectors
231889 - 12. Pass Wiring of Other Sensors and Connectors
231890 - 13. Pass Vacuum Line Connections
231891 - 14. Pass Other Emission Related
231892 - 15. N/A- Functional EGR
231893 - 16. N/A- Ignition Timing TDC
231894 - 17. Pass MIL
231895 - 18. N/A- Fill Pipe Restrictor
231896 - 19. Pass Liquid Fuel Leaks
231897 -
231899 - ..
231900 - 30. ASM Emission Test Results
231902 - ..
231903 - Test Test
231904 - MPH RPM RESULTS
231905 -
231906 - 15 1690 C02 MEAS...................... 15.10% PASS
231907 - 25 1690 02 MEAS...................... 00.02% PASS
231908 -
231909 - 15 1675 HC (PPM) MAX.................. 52.00 PASS
231910 - 15 1655 HC (PPM) AVE.................. 4.00 PASS
231911 - 15 1655 HC (PPM) MEAS................. 0.00 PASS
231912 -
231913 - 25 1675 HC (PPM) MAX.................. 36.00 PASS
231914 - 25 1655 HC (PPM) AVE.................. 4.00 PASS
231915 - 25 1655 HC (PPM) MEAS................. 0.00 PASS
231916 -
231917 - 15 1675 CO MAX........................ 00.49 % PASS
231918 - 15 1655 CO AVE........................ 00.01 % PASS
231919 - 15 1655 CO MEAS....................... 00.00 % PASS
231920 -
231921 - 25 1675 CO MAX........................ 00.46 % PASS
231922 - 25 1655 CO AVE........................ 00.01 % PASS
231923 - 25 1655 CO MEAS....................... 00.00 % PASS
231924 -
231925 - 15 1675 NO (PPM) MAX................. 424.00 PASS
231926 - 15 1655 NO (PPM) AVE.................. 16.00 PASS
231927 - 15 1655 NO (PPM) MEAS................. 0.00 PASS
231928 -
231929 - 25 1675 NO (PPM) MAX................. 711.00 PASS
231930 - 25 1655 NO (PPM) AVE.................. 18.00 PASS
231931 - 25 1655 NO (PPM) MEAS................. 0.00 PASS
231933 - ..
231934 - MAX = Maximum Allowable Emissions
231935 - AVE = Average Emissions for Passing Vehicles
231936 - MEAS = Measured Amount this Test
231938 - ..
231939 - This record indicates Millie's car is outstanding compared to both
231940 - maximum allowable emissions, and compared to other cars on the road.
231941 -
231942 - [On 120225 1114 letter to Future Ford commends service
231943 - maintaining 10 year old car in "like new" condition,
231944 - based on findings in smog check test report.
231945 - ref SDS 15 YI3K
231947 - ..
231948 - 31. Smog Check Inspection Station Information
231949 -
231950 - 1. Future Ford of Concord
231951 - 1260 Diamond Way
231952 - Concord, CA 94520
231953 - 925 686 5000
231955 - ..
231956 - 2. Station Number....................... RJ235756
231958 - ..
231959 - 3. Technician Name Number............... Robles, Mario EA037348
231961 - ..
231962 - 4. Repair Tech Name Number.............. NA
231964 - ..
231965 - 5. Software Version EIS Number.......... 1103/WP391750
231967 - ..
231968 - 32. I certify under penalty of perjury under the laws of
231969 - the State of California, that I inspected the vehicle
231970 - described above, that I performed the inspection in
231971 - accordance with all bureau requirements, and that the
231972 - information listed on the vehicle inspection report is
231973 - true and correct.
231975 - ..
231976 - 33. Date..................................... 120222
231978 - ..
231979 - 34. Technician's Signature................... /Robles, Mario/
231981 - ..
231982 - 35. Certificates are valid for 90 days from date of issuance
231983 -
231984 -
231985 -
231986 -
231987 -
231988 -
231989 -
231990 -
231991 -
231992 -
2320 -
Distribution. . . . See "CONTACTS"