CONTACTS
0201 - Future Ford
020101 - Mr. Les J Schivo
020102 - Service Advisor
020104 - Service Department
SUBJECTS
Mercury Ignition System Problem Schedule Meeting Future Ford 120216
4303 -
4303 - ..
4304 - Summary/Objective
4305 -
430501 - Follow up ref SDS 10 0000, ref SDS 7 0000.
430502 -
430503 - Scheduled meeting at Future Ford on Thursday 120216, to fix ignition
430504 - system.
430505 -
430506 -
430507 -
430508 -
430510 - ..
4306 -
4307 -
4308 - Progress
4309 -
430901 - Called Service Manager, Jamie Hall, at Future Ford notifying issues
430902 - from service on invoice 188423, reporting problems yesterday with
430903 - ignition system, shown in the record on 120213 0945, ref SDS 10 KR6G,
430904 - and following up the letter to Jamie last night on 120213 0945.
430905 - ref SDS 10 DE4K
430907 - ..
430908 - Jamie's phone number..................... 925 686 5005
430909 -
430911 - ..
4310 -
4311 -
4312 - 1029
4313 -
431301 - Called Future Ford back
431302 -
431303 - Talked to service rep.
431305 - ..
431306 - Explained background.
431308 - ..
431309 - He asked to hold on while he checks for Jamie.
431310 -
431312 - ..
4314 -
4315 -
4316 - 1037
4317 -
431701 - Talked to Jamie.
431703 - ..
431704 - Jamie recalled his letter on 120131, requesting feedback, ref SDS 8
431705 - PO5P, on recent service performed by Future Ford on 120128 1116.
431706 - ref SDS 7 IC4I
431708 - ..
431709 - Commended Don for excellent work on 120128 1116, ref SDS 7 IC4I, and
431710 - again yesterday on 120213 0945. ref SDS 10 T69L
431712 - ..
431713 - Jamie said that he has not had time to review the letter sumitted to
431714 - him yesterday providing feedback he requested on work performed by
431715 - Future Ford, reported on 120213 0945. ref SDS 10 DE4K
431717 - ..
431718 - Jamie asked for the invoice number on work performed 120128, which is
431719 - 188423, shown on 120128 1116. ref SDS 7 4G6N
431721 - ..
431722 - During the call today, asked about the scope of "tune up," listed for
431723 - item "E" in the invoice on 120128 1116. ref SDS 7 6C4H
431725 - ..
431726 - Jamie checked the record for invoice 188423. He said Ford does not
431727 - have a scope for "tune up." He is not sure what it means except a
431728 - flag for Future Ford to say they serviced the car.
431730 - ..
431731 - Asked Jamie to provide this explanation when Future Ford answers the
431732 - letter submitted last night on 120213 0945. ref SDS 10 RF3R
431734 - ..
431735 - Jamie said he will do this.
431737 - ..
431738 - Reported problem with ignition system that occurred yesterday on
431739 - 120213 0945, ref SDS 10 KR6G, and reported in the letter to Future
431740 - Ford yesterday on 120213 0945. ref SDS 10 RF4R
431742 - ..
431743 - Jamie agreed to perform retest, as requested in the letter last night.
431744 - 120213 0945, ref SDS 10 RF5S
431746 - ..
431747 - He thinks the problem is the alternator.
431749 - ..
431750 - Don will notify Don about his theory and that Future Ford will
431751 - perform restest on ignition system at no charge.
431753 - ..
431754 - Will deliver the car tomorrow for service.
431756 - ..
431757 - Actually, Kathy is coming on Thursday for the meeting at the VA.
431759 - ..
431760 - We can deliver the car to Future Ford, then drive in her car to the
431761 - VA, and stop by afterward to see what was discovered.
431762 -
431763 - [...below called Future Ford back and changed meeting from
431764 - Wednesday, to Thursday 120216. ref SDS 0 F48G
431765 -
431766 -
431767 -
431769 - ..
4318 -
4319 -
4320 - 1103
4321 -
432101 - Called and talked to Less in Service Department.
432102 -
432103 - Explained work plan discussed with Jamie to bring the car in tomorrow
432104 - for repair of prior service, per above. ref SDS 2 Z17I
432106 - ..
432107 - Less will change the meeting scheduled for tomorrow to Thursday.
432108 -
432110 - ..
4322 -
4323 -
4324 - 1143
4325 -
432501 - Submitted letter to Jamie confirming work plan, and saying...
432502 -
432503 - 1. Subject: Meeting Thursday Retest Ignition System Correct work Jan 28 Invoice 188423
432504 - Date: Tue, 14 Feb 2012 11:55:45 -0800
432509 - ..
432510 - 2. Dear Jamie,
432512 - ..
432513 - 3. Confirming telecon this morning discussing the letter submitted
432514 - to you last night on 120213, requesting review of issues on
432515 - subject invoice (see line 4316. ref SDS 0 7R6U
432517 - ..
432518 - 4. Look forward to getting your letter explaining "tune up," as
432519 - set out in the record on 120128 at line 511918. ref SDS 7 6C4H
432521 - ..
432522 - 5. In our discussion this morning, you recommended bringing the
432523 - car in for further service on the ignition system, and we
432524 - initially scheduled this for tomorrow. I called back and
432525 - talked to Less, and explained I will bring the car in Thursday
432526 - morning, 120216. (see line 4320, ref SDS 0 F48G,
432527 -
432528 - [On 120225 1114 letter to Future Ford confirms warranty
432529 - coverage on repairing starter damaged by failed battery
432530 - replaced on warranty, and for 90 day warranty on prior work
432531 - servicing the ignition starter system on 020128.
432532 - ref SDS 12 YH4W
432534 - ..
432535 - [On 120301 1142 meeting at Future Ford; Jamie received
432536 - letter claiming refund of $336.38 charge on invoice #189370
432537 - for replacing starter under warranty coverage for prior
432538 - work and to replace defective battery. ref SDS 13 US3M
432539 - Jamie had problems finding records on the work in Future
432540 - Ford's computer system; he will complete researching
432541 - records and respond to the letter dated 120225, later on
432542 - 120301. ref SDS 13 K369
432544 - ..
432545 - [On 120307 1810 letter cites meeting at Future Ford on
432546 - 120301 claiming warranty refund payment due of $336.38,
432547 - ref SDS 14 X236, on invoice #189370 for work replacing the
432548 - starter on 120216, ref SDS 11 GP62, which was damaged
432549 - performing tune up services on the ignition starter system
432550 - presented in invoice #188423 dated 120128. ref SDS 7 6C4H
432551 - implements Future Ford's letter on 120131, requesting
432552 - reports on quality of service and notifying that customer
432553 - satisfaction is highest priority. ref SDS 8 PO5P
432554 -
432556 - ..
432557 - 6. Thanks again for excellent service.
432558 -
432565 -
432566 -
432567 -
432568 -
432569 -
432570 -
432571 -
4326 -
Distribution. . . . See "CONTACTS"