CONTACTS
0201 - Future Ford
020101 - Mr. Les J Schivo
020102 - Service Advisor
020104 - Service Department
SUBJECTS
Mercury Sable 2002 Start Failed Electrical Ignition System Battery C
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 7 0000. ref SDS 5 0000.
310502 -
310503 - Car wouldn't start on leaving the bank this morning. After a few
310504 - tries, it started, so drove to Future Ford. Could not find a problem.
310505 - ref SDS 0 T69L Few more eipsodes occurred later in the day, but not
310506 - as bad like at Wells Fargo. ref SDS 0 5M5J This evening found report
310507 - by Future Ford changing ignition system wires; could have affected
310508 - ingition system problems today. ref SDS 0 GN5N
310509 -
310510 -
310511 -
310513 - ..
3106 -
3107 -
3108 - Progress
3109 -
310901 - Drove to Wells Fargo bank this morning, which is about 1.5 miles from
310902 - the house. The car started normally in the garage, as it has everyday
310903 - since 2004. After returning to the car, it would not start.
310905 - ..
310906 - The engine barely turned over, indicating the battery was not
310907 - charged, and despite having just started the car in the garage.
310909 - ..
310910 - Tried to start the car several times, and once it seemed to nearly
310911 - start. Tried a few more times. On about the 6th try, the car
310912 - started.
310914 - ..
310915 - Was intending to visit the VA for results of the lab last week on
310916 - 120209 1118. ref SDS 9 NP5G
310918 - ..
310919 - Decided to stop at Future Ford, which is along the route to the VA.
310920 -
310921 -
310923 - ..
3110 -
3111 -
3112 - 1012
3113 -
311301 - Visited Don at Future Ford.
311302 -
311303 - Before going into the service department, turned the car off and
311304 - started it again. At this time, it starts normally.
311306 - ..
311307 - Don was the service manager who supported work on 120128 1116.
311308 - ref SDS 7 IC4I
311310 - ..
311311 - Don checked the battery and said it has 100% charge, as reported for
311312 - service on 120128 1116. ref SDS 7 DW6M
311314 - ..
311315 - Don asked to start the car.
311317 - ..
311318 - The car started normally; so, was unable to replicate the problem.
311320 - ..
311321 - He said there could be a slight problem in the ignition system, but
311322 - it would take a lot of work to investigate.
311324 - ..
311325 - Don said to continue monitoring the situation, and get service later
311326 - if problems recur.
311328 - ..
311329 - Since the car started up after arriving at Future Ford, and started
311330 - up again after talking to Don, assume problems were a fluke.
311331 -
311332 -
311334 - ..
3114 -
3115 -
3116 - 1440
3117 -
311701 - Later in day had 2 more episodes with car having slight diffiuclty
311702 - starting, but not as severe as this morning at Wells Fargo, per above.
311703 - ref SDS 0 KR6G
311705 - ..
311706 - Occurred leaving ACI in Moraga, and then at Staples on Treat at
311707 - Clayton.
311708 -
311710 - ..
3118 -
3119 -
3120 - 2141
3121 -
312101 - Problem might the ignition (starter) system is beginning to fail.
312103 - ..
312104 - Actually, Future Ford's recent work performing tune up, reports
312105 - changing ignition system wires, reported on 120128 1116. ref SDS 7
312106 - 6C4H
312108 - ..
312109 - Not sure why Don and I didn't think of reviewing how this work might
312110 - cause ignition system to fail today.
312112 - ..
312113 - The letter on 120131,from the service manager, Jamie Hall, at Future
312114 - Ford requests notice of issues from service on invoice 188423,
312115 - ref SDS 8 PO5P, and notes that customer....
312116 -
312117 - complete satisfaction is our highest priority.
312119 - ..
312120 - Jamie's phone number..................... 925 686 5005
312121 -
312123 - ..
3122 -
3123 -
3124 - 2309
3125 -
312501 - Submitted letter to Jamie at Future Ford saying...
312502 -
312503 - 1. Subject: Re: Thanks for your visit (invoice 188423)
312504 - Date: Mon, 13 Feb 2012 23:09:43 -0800
312511 - ..
312512 - 2. Thanks for your letter on 120131, ref SDS 8 IC4I, and
312513 - requesting feedback on service Future Ford performed on 120128
312514 - for invoice # 188423. ref SDS 8 PO5P
312516 - ..
312517 - 3. I worked with Don Tuller (492); he did a terrific job
312518 - determining scope and coordinating service. [...reported on
312519 - 120128 1116. ref SDS 7 IC4I...]
312521 - ..
312522 - 4. Future Ford performed a "Tune up." The invoice says in part...
312524 - ..
312525 - 5. "E. 105119 Perform spark plugs and ignition wires replacement
312526 - procedure per workshop manual. Reassemble retest passed." (see
312527 - item E) line 511914. [reported on 120128 1116. ref SDS 7
312528 - 6C4H...]
312530 - ..
312531 - 6. Please submit Ford's specification explaining service scope for
312532 - "tune up."
312534 - ..
312535 - 7. This morning the car started normally. I drove to Wells Fargo.
312536 - On leaving the bank about 5 minutes later, the car wouldn't
312537 - start when I turned the ignition key. Couldn't hear the engine
312538 - turn over. [...see above, ref SDS 0 KR6G...]
312540 - ..
312541 - 8. This has never happened before in the 8 year vehicle history.
312542 - After several tries, the car started. I drove to Future Ford.
312543 - Fortunately, Don was on duty. He checked the battery and found
312544 - 100% charge. Don indicated something might be amiss in the
312545 - ignition system. He suggested monitoring the problem; see line
312546 - 3112. [...see above, ref SDS 0 T69L...]
312548 - ..
312549 - 9. As noted, there were several more problems later in the day,
312550 - less severe than at Wells Fargo this morning. ref SDS 0 5M5J
312552 - ..
312553 - 10. Having worked on the ignition system doing "reassemble and
312554 - retest" for the tune up, please call me to schedule another
312555 - "retest" to correct this problem following service on 120128.
312556 -
312557 - [On 120214 0821 called and talked to Jamie; he feels the
312558 - problem might be a failing alternator; agreed to perform
312559 - retest at no charge. ref SDS 10 VU6Q
312561 - ..
312562 - [On 120216 1117 Future Ford invoice 189370 replaced battery
312563 - on warranty, ref SDS 11 IT4F, damaged by faulty work 2
312564 - weeks earlier performing tune up services on electrical
312565 - ignition system; but, charged $336.38 to repair ignition
312566 - starter system also damanged by the prior work. ref SDS 11
312567 - E54F
312569 - ..
312570 - [On 120225 1114 letter to Future Ford confirms entitlement
312571 - to warranty coverage on repairing starter damaged by failed
312572 - battery replaced on warranty, and for 90 day warranty on
312573 - prior work servicing the ignition starter system on 020128.
312574 - ref SDS 12 YH4W
312576 - ..
312577 - [On 120315 1527 letter from Jamie, Service Manager,
312578 - confirms Future Ford performed tune up that included work
312579 - on ignition system and within 2 weeks the ignition starter
312580 - and the battery failed, well within the 12 month warranty
312581 - period; Future Ford replaced the battery; yet, refuses to
312582 - honor the warranty for repairing the starter. ref SDS 13
312583 - AG8N
312585 - ..
312586 - 11. Finally, I mentioned to Don this morning that invoice #188423
312587 - reports tire treads and break linings have increased after
312588 - driving 5000 miles (see line 520402. 120128 1116, ref SDS 7
312589 - 8F4L
312591 - ..
312592 - 12. When the ignition system is retested, please double check brake
312593 - and tread wear to set a baseline for future service.
312595 - ..
312596 - 13. Vehicle care, like health care, is complex, so snafus are going
312597 - to occur. Your support taking timely action is greatly
312598 - appreciated.
312599 -
312607 -
312608 -
312609 -
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3127 -
Distribution. . . . See "CONTACTS"