CONTACTS 
0202 - Future Ford                                                                                                                                                        O-00000826 0310
020201 - Mr. Bob Warman; Service Advisor
020203 - Service Department

SUBJECTS
Mercury Sable 2004 Right Side Smashed  Sightly Requires Replacement
Schedule Service Coordinate Repairs Body Work with Concord Collision

0504 -
0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 7 0000. ref SDS 6 0000.
050602 -
050603 - Future did good work performing specified maintenance.  The invoice
050604 - and documentation are clear and complete, and align well with scope of
050605 - service ordered.  Several issues are presented by the invoice.
050606 - ref SDS 0 TN5F
050607 -
050608 -
050609 -
050611 -  ..
0507 -
0508 -
0509 - Progress
0510 -
051001 - Called and left message for Bob asking to check squeaking brakes, and
051002 - brake lining, in addition to installing 2 new tires and performing
051003 - alignment work, discussed yesterday. ref SDS 7 LI8K
051004 -
051005 -
051007 -  ..
0511 -
0512 -
0513 - 1016
0514 -
051401 - Called Future Ford.
051402 -
051403 - Service receptionist said work on Millie's car is complete.
051405 -  ..
051406 - Janna drove Millie to Future Ford.
051407 -
051408 -
051410 -  ..
0515 -
0516 -
0517 - 1305
0518 -
051801 - Millie returned with the car.
051802 -
051803 - Invoice 98959 dated 070616 total cost $677.23.
051805 -  ..
051806 - This aligns with placing the order on 070613, ref SDS 5 SA8O, and
051807 - adding work yesterday on 070615. ref SDS 7 LI8K
051809 -  ..
051810 - Several issues are presented by Future invoice...
051811 -
051812 -    1.  There is nothing on the invoice that says Future Ford performed
051813 -        the 60K mile service, which was ordered on 070613. ref SDS 5
051814 -        SA8O  The record should show this was ordered, and Future did
051815 -        the work, adjusted for prior service.
051816 -
051817 -            [On 070618 Millie submitted these pending issues to Bob at
051818 -            Future Ford for comment. ref SDS 8 NR6Q
051820 -         ..
051821 -    2.  There is nothing mentioned in the invoice that Future
051822 -        investigated Millie's report of squeaky brakes. ref SDS 5 FE49
051823 -        Bob called about this, and his comments should be cited in the
051824 -        invoice to show this matter was investigated and what was done.
051826 -         ..
051827 -    3.  Invoice item "E" for Mounted Balanced Installed 2 Tires, says
051828 -        in part...
051829 -
051830 -            Note:  Please fill out tire form and have customer sign
051831 -            and turn in to parts department.  New Old DOT codes.
051833 -         ..
051834 -        Possibly Bob did this task and did not notify Millie, nor
051835 -        indicate performance in the record.
051837 -         ..
051838 -        There have been issues about tires and brakes that indicate
051839 -        good records help avoid problems...
051840 -
051841 -            S&C difficulty discovering tire
051842 -            problems, and then more
051843 -            difficulty fixing tire
051844 -            problems.......................... 951009, ref SDS 1 0001
051846 -             ..
051847 -            S&C difficulty submitting tire
051848 -            warrenty documentation and
051849 -            supplying critical
051850 -            data.............................. 991006, ref SDS 2 0001
051851 -
051852 -
051853 -
051854 -
051855 -
051856 -
051857 -
051858 -
051859 -
0519 -