Welch Company
San Francisco, CA


S U M M A R Y


DIARY: December 14, 2010 11:56 AM Tuesday; Rod Welch

VA meeting Release Information verify order CD medical records.

1...Summary/Objective


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CONTACTS 

SUBJECTS
VA Medical Records Order CD Confirm Scope Request on 101207 Meeting

3003 -
3003 -    ..
3004 - Summary/Objective
3005 -
300501 - Follow up ref SDS 61 0000. ref SDS 59 0000.
300502 -
300503 -
300504 -
300506 -  ..
3006 -
3007 -
3008 - Progress
3009 -
300901 - Visited counter for Release of Information - ROI - Department on the
300902 - 2nd floor.
300904 -  ..
300905 - Asked about letter sent to Shannon yesterday on 101213 1008,
300906 - ref SDS 61 TK4V, confirming the scope of the order for medical records
300907 - submitted on 101207 1152. ref SDS 59 DR7H
300909 -  ..
300910 - The attendant could not find the order singed on 101207.
300912 -  ..
300913 - Shannon was in the back of the office, and heard this discussion.
300915 -  ..
300916 - She came forward and advised that she received a letter from the
300917 - customer yesterday, but had not had time to attach the letter
300918 - clarifying scope to the order prepared on 101207.
300920 -  ..
300921 - The attendant continued to have difficulty finding the order issued
300922 - on 101207.
300924 -  ..
300925 - Shannon suggested the attendant write a note to show the scope of the
300926 - order.
300928 -  ..
300929 - While the attendant continued to look through the stack of pending
300930 - requests for medical records, Shannon returned to her desk and printed
300931 - the letter sent yesterday. ref SDS 61 UN5L  She brought the printed
300932 - letter forward to the customer counter and gave it to the attendant.
300934 -  ..
300935 - By this time the attandant finally found the order entered on 101207.
300937 -  ..
300938 - He attached the letter on 101213 to the order signed on 101207, and
300939 - entered on the order in handwriting the scope, so that by the time
300940 - whoever does the work gets to the order, the record will be clear on
300941 - the scope of the order.
300943 -  ..
300944 - Looks there is now a big stack of orders, so it may take until next
300945 - week to get the records.
300947 -  ..
300948 - The attendant further wrote on the order the request in the letter
300949 - that the customer will come to the VA and receive the CD, rather than
300950 - mail it, as stated in the letter on 101213 1008. ref SDS 61 TK5W
300951 -
300952 -            [On 101220 1511 letter asks for notice that CD is ready to
300953 -            pick up, and in time to prepare for meeting with primary
300954 -            care physician on 101223. ref SDS 62 UN5L
300956 -  ..
300957 - Thanked Shannon for assistance.
300958 -
300959 -
300960 -
300961 -
300962 -
300963 -
300964 -
300965 -
3010 -