CONTACTS 
0201 - Comcast
020101 - Mr. Customer Assistant
020103 - Customer Support Department

SUBJECTS
Comcast Payment $124.71 101101-101139 1 Months Communication Service

3403 -
3403 -    ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 10 0000. ref SDS 9 0000.
340502 -
340503 -
340504 -
340505 -
340506 -
340507 -
340509 -  ..
3406 -
3407 -
3408 - Background
3409 -
340901 - On 060116 changed scope of Comcast service. ref SDS 2 UW5H
340902 -
340903 - On 100826 Pam canceled cable service, ref SDS 4 0001, following Mil's
340904 - death on 100729 0510. ref SDS 3 EK4I
340906 -  ..
340907 - On 100911 2201 called Comcast and discussed purchasing Comcast service
340908 - for television, Internet, and telephone. 100911 2201, ref SDS 5 K07J
340910 -  ..
340911 - On 100912 0948 called Comcast and ordered new service consolidating
340912 - telephone, Internet, and television for $130 per month. ref SDS 6 EK5G
340914 -  ..
340915 - On 100915 1200 Comcast here to configure Internet and telephone
340916 - service, since television service is already set up. ref SDS 7 IE8X
340918 -  ..
340919 - On 100918 0612 Comcast voicemail and network connections failed;
340920 - within an hour service was restored. ref SDS 8 IE8X
340922 -  ..
340923 - On 101009 0809 received invoice from Comcast citing online statment,
340924 - and paid $231.57, ref SDS 10 X869, after correcting mistakes that
340925 - caused billing of $287.82. ref SDS 10 4Q63
340927 -  ..
340928 - On 101201 1044 Gerry Fernandez paid rent for December. ref SDS 12 C54G
340930 -  ..
340931 - On 101201 1536 have not received invoice from Comcast for November, so
340932 - called Comcast. ref SDS 0 IE8X  The Billing Support department helped
340933 - find amount owed for November, ref SDS 0 5T4F, and paid with Wells
340934 - Fargo online banking $124.71. ref SDS 0 0266
340935 -
340936 -
340938 -  ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Today, bringing expense ledger up to date...
341305 -  ..
341306 - There is no record receiving a letter during November from Comcast on
341307 - payment due, as Comcast submitted for October communication services
341308 - providing television, telephone and Internet, reported on 101009 0809.
341309 - ref SDS 10 IE8X
341311 -  ..
341312 - Called and talked to billing department.
341314 -  ..
341315 - The attendant said Comcast has no record notifying the customer about
341316 - the November billing.  The attendant said customers can check the
341317 - status of their account by opening the Comcast website website...
341319 -               ..
341320 -              http://www.comcast.com/payonline
341321 -
341326 -  ..
341327 - This location says
341328 -
341329 -            Total due....................... $124.71
341330 -            Date due........................ 101107
341332 -  ..
341333 - The attendant said the amount is not delinquent for 30 days or in this
341334 - case until 101207.
341335 -
341337 -  ..
3414 -
3415 -
3416 - 1538
3417 -
341701 - Wells Fargo online payment.
341702 -
341703 -        Paid..................................... $124.71
341704 -        Reference................................ JB9BHLF4
341705 -        Send on.................................. 101202
341706 -        Deliver on............................... 101202
341708 -  ..
341709 - The attendant said Comcast will correct the mistake failing to issue
341710 - the November billing.
341712 -  ..
341713 - Should get an invoice from Comcast for December services OA 101209.
341714 -
341715 -
341716 -
341717 -
341718 -
341719 -
341720 -
341721 -
3418 -