CONTACTS 

SUBJECTS
C16 Windows 7 64-bit Activate Operating System Problem Product Key F

1703 -
1703 -    ..
1704 - Summary/Objective
1705 -
170501 - Follow up ref SDS 8 0000, ref SDS 7 0000.
170502 -
170503 -
170505 -  ..
1706 -
1707 -
1708 - Progress
1709 -
170901 - Activate Windows 7 64-bit Operating System on C16 Product Key
170902 -
170903 - Earlier today, while installing pccillin virus protection software on
170904 - c16, ref SDS 8 JL6N, noticed the desktop screen color was changed to
170905 - black, and there was a notice in the lower right corner of the screen
170906 - saying that Windows 7 64-bit was not a genuine Microsoft installation.
170908 -  ..
170909 - When this was mentioned during the call to the technical support rep
170910 - for Trend Micro, the rep explained that the Windows 7 64-bit operating
170911 - system has not been "activiated."  This reflects the record of not
170912 - having used the Microsoft Windows 64-bit operating system software
170913 - since installation by Fry's on 091215, ref SDS 7 PQ5W, because there
170914 - is no software that runs on it.  All the work with c16 so far has been
170915 - using Windows XP, as planned in procurement on 090623 1648.
170916 - ref SDS 2 OE4J
170918 -  ..
170919 - After completing installation of pccillin on c16 for 64-bit operating
170920 - system, tried to activate Windows 7 64-bit.
170921 -
170922 -            [...below, Microsoft Terms of Use, which have never before
170923 -            been presented, explain "activation." ref SDS 0 JZ63
170925 -  ..
170926 - Entered the product key reported in the record on 091109 1048.
170927 - ref SDS 5 2V4Y
170929 -  ..
170930 - Got a message saying to buy a new product key.
170932 -  ..
170933 - Clicked on the message saying to buy a new product key, but could not
170934 - find anything about getting another product key.
170936 -  ..
170937 - Reviewed the record on 090710 showing how problems installing Windows
170938 - XP on c16 were solved by calling Microsoft. ref SDS 3 R44M
170940 -  ..
170941 - Called Microsoft at...
170942 -
170943 -                800-642 7676
170945 -  ..
170946 - Intially, technical support said the customer needs a new product
170947 - key, and so transferred the call to the sales department.
170949 -  ..
170950 - The representative in the sales department said customers have to buy
170951 - another program to install Windows 7 32-bit and 64-bit in dual boot
170952 - mode.
170954 -  ..
170955 - The sales rep cited language in the Microsoft customer agreement, but
170956 - was unable to submit the document.  After about 30 minutes checking
170957 - Microsoft Internet resources, the sales representative said that
170958 - customers are responsible to know that buying Microsoft products with
170959 - Windows 7 32-bit and 64-bit code requires buying an additional product
170960 - package which yields 4 programs in order to install both Windows
170961 - 32-bit and 64-bit operating systems in dual boot mode.
170963 -  ..
170964 - During the call the Microsoft supervisor on duty, Noel, submitted a
170965 - letter....
170966 -
170967 -    1.  Subject: As per your request
170968 -        Date: Sat, 20 Feb 2010 08:26:43 +0800
170975 -         ..
170976 -    2.  Attached herewith is the file you requested from my Agent.
170978 -         ..
170979 -    3.  Noel
170980 -        (Supervisor on Duty)
170981 -
170982 -
170983 -
1710 -

SUBJECTS
Windows 7 Ultimate 64-bit Operating System Microsoft Software Licens

3503 -
350401 -  ..
350402 - The attached file received from Microsoft says...
350403 -
350404 -    1.  MICROSOFT SOFTWARE LICENSE TERMS
350405 -
350406 -        WINDOWS 7 ULTIMATE
350407 -
350408 -        These license terms are an agreement between Microsoft
350409 -        Corporation (or based on where you live, one of its affiliates)
350410 -        and you.  Please read them.  They apply to the software named
350411 -        above, which includes the media on which you received it, if
350412 -        any.  Printed-paper license terms, which may come with the
350413 -        software, may replace or modify any on-screen license terms.
350414 -        The terms also apply to any Microsoft
350416 -             ..
350417 -        a.  updates
350418 -        b.  supplements
350419 -        c.  Internet-based services, and
350420 -        d.  support services
350422 -         ..
350423 -        for this software, unless other terms accompany those items.
350424 -        If so, those terms apply.
350425 -
350427 -         ..
350428 -        By using the software, you accept these terms. If you do not
350429 -        accept them, do not use the software. Instead, return it to
350430 -        the retailer for a refund or credit. If you cannot obtain a
350431 -        refund there, contact Microsoft or the Microsoft affiliate
350432 -        serving your country for information about Microsoft's refund
350433 -        policies. See www.microsoft.com/worldwide. In the United
350434 -        States and Canada, call (800) MICROSOFT or see
350435 -
350436 -            http://www.microsoft.com/info/nareturns.htm.
350438 -         ..
350439 -        As described below, using the software also operates as your
350440 -        consent to the transmission of certain computer information
350441 -        during activation, validation and for Internet-based services.
350443 -         ..
350444 -        If you comply with these license terms, you have the rights
350445 -        below for each license you acquire.
350446 -
350447 -        1.  Overview.
350448 -
350449 -            a.  Software. The software includes desktop operating
350450 -                system software. This software does not include
350451 -                Windows Live services. Windows Live is a service
350452 -                available from Microsoft under a separate agreement.
350454 -                 ..
350455 -            b.  License Model. The software is licensed on a per copy
350456 -                per computer basis. A computer is a physical hardware
350457 -                system with an internal storage device capable of
350458 -                running the software. A hardware partition or blade is
350459 -                considered to be a separate computer.
350461 -  ..
350462 - Under this definition, c16 is 8 separate computers??
350464 -  ..
350465 - MICROSOFT SOFTWARE LICENSE TERMS WINDOWS 7 ULTIMATE Continues...
350466 -
350467 -        2.  INSTALLATION AND USE RIGHTS.
350468 -
350469 -            a.  One Copy per Computer. You may install one copy of the
350470 -                software on one computer. That computer is the
350471 -                "licensed computer."
350473 -                 ..
350474 -            b.  Licensed Computer. You may use the software on up to
350475 -                two processors on the licensed computer at one time.
350476 -                Unless otherwise provided in these license terms, you
350477 -                may not use the software on any other computer.
350479 -  ..
350480 - How does this apply to c16 quad core that has 4 processors?
350482 -  ..
350483 - MICROSOFT SOFTWARE LICENSE TERMS WINDOWS 7 ULTIMATE Continues...
350484 -
350485 -            c.  Number of Users. Unless otherwise provided in these
350486 -                license terms, only one user may use the software at a
350487 -                time.
350489 -                 ..
350490 -            d.  Alternative Versions.  The software may include more
350491 -                than one version, such as 32-bit and 64-bit.  You may
350492 -                install and use only one version at one time.
350494 -  ..
350495 - C16 applies this restriction.  At any one time, only Windows XP,
350496 - Windows 7 32-bit or Windows 7 64-bit operating systms are being used.
350498 -  ..
350499 - This does not say customers cannot dual boot the operating systems,
350500 - which has been an industry common practice for 30 years.
350502 -  ..
350503 - MICROSOFT SOFTWARE LICENSE TERMS WINDOWS 7 ULTIMATE Continues...
350504 -
350505 -        3.  ADDITIONAL LICENSING REQUIREMENTS AND/OR USE RIGHTS.
350506 -
350507 -            [this section omitted.]
350508 -
350509 -
3506 -

SUBJECTS
Windows 7 Activation Validation Invasion Privacy Access License Term

6703 -
670401 -  ..
670402 - Activation Validation Invasion Privacy Access Windows 7 License Terms
670403 -
670405 -             ..
670406 -        4.  MANDATORY ACTIVATION.
670407 -
670408 -            Activation associates the use of the software with a
670409 -            specific computer. During activation, the software will
670410 -            send information about the software and the computer to
670411 -            Microsoft. This information includes the version, language
670412 -            and product key of the software, the Internet protocol
670413 -            address of the computer, and information derived from the
670414 -            hardware configuration of the computer. For more
670415 -            information, see go.microsoft.com/fwlink/?Linkid=104609.
670416 -            By using the software, you consent to the transmission of
670417 -            this information. If properly licensed, you have the right
670418 -            to use the version of the software installed during the
670419 -            installation process up to the time permitted for
670420 -            activation. Unless the software is activated, you have no
670421 -            right to use the software after the time permitted for
670422 -            activation. This is to prevent its unlicensed use. You are
670423 -            not permitted to bypass or circumvent activation. If the
670424 -            computer is connected to the Internet, the software may
670425 -            automatically connect to Microsoft for activation. You can
670426 -            also activate the software manually by Internet or
670427 -            telephone. If you do so, Internet and telephone service
670428 -            charges may apply. Some changes to your computer
670429 -            components or the software may require you to reactivate
670430 -            the software. The software will remind you to activate it
670431 -            until you do.
670433 -  ..
670434 - This seems to be the guidance for the work today trying to activate
670435 - the software.
670437 -  ..
670438 - MICROSOFT SOFTWARE LICENSE TERMS WINDOWS 7 ULTIMATE Continues...
670439 -
670440 -        5.  VALIDATION.
670441 -
670442 -            a.  Validation verifies that the software has been
670443 -                activated and is properly licensed.  It also verifies
670444 -                that no unauthorized changes have been made to the
670445 -                validation, licensing, or activation functions of the
670446 -                software.  Validation may also check for certain
670447 -                malicious or unauthorized software related to such
670448 -                unauthorized changes.  A validation check confirming
670449 -                that you are properly licensed permits you to continue
670450 -                to use the software, certain features of the software
670451 -                or to obtain additional benefits.  You are not
670452 -                permitted to circumvent validation.  This is to prevent
670453 -                unlicensed use of the software.  For more information,
670454 -                see...
670455 -
670456 -                    http://go.microsoft.com/fwlink/?Linkid=104610.
670458 -                 ..
670459 -            b.  The software will from time to time perform a
670460 -                validation check of the software.  The check may be
670461 -                initiated by the software or Microsoft.  To enable the
670462 -                activation function and validation checks, the software
670463 -                may from time to time require updates or additional
670464 -                downloads of the validation, licensing or activation
670465 -                functions of the software.  The updates or downloads
670466 -                are required for the proper functioning of the software
670467 -                and may be downloaded and installed without further
670468 -                notice to you.  During or after a validation check, the
670469 -                software may send information about the software, the
670470 -                computer and the results of the validation check to
670471 -                Microsoft.  This information includes, for example, the
670472 -                version and product key of the software, any
670473 -                unauthorized changes made to the validation, licensing
670474 -                or activation functions of the software, any related
670475 -                malicious or unauthorized software found and the
670476 -                Internet protocol address of the computer.  Microsoft
670477 -                does not use the information to identify or contact
670478 -                you.  By using the software, you consent to the
670479 -                transmission of this information.  For more information
670480 -                about validation and what is sent during or after a
670481 -                validation check, see
670482 -
670483 -                     http://go.microsoft.com/fwlink/?Linkid=104611.
670485 -                 ..
670486 -                If, after a validation check, the software is found to
670487 -                be counterfeit, improperly licensed, a non-genuine
670488 -                Windows product, or include unauthorized changes, the
670489 -                functionality and experience of using the software
670490 -                will be affected, for example:
670492 -                 ..
670493 -                Microsoft may...
670494 -
670495 -                a.  repair the software, remove, quarantine or disable
670496 -                    any unauthorized changes that may interfere with
670497 -                    the proper use of the software, including
670498 -                    circumvention of the activation or validation
670499 -                    functions of the software, or
670501 -                     ..
670502 -                b.  check and remove malicious or unauthorized software
670503 -                    known to be related to such unauthorized changes,
670504 -                    or
670506 -                     ..
670507 -                c.  provide notices that the software is improperly
670508 -                    licensed or a non-genuine Windows product
670509 -
670511 -  ..
670512 - This seems to have occurred in this case, which led to working with
670513 - Microsoft on activation today, per above. ref SDS 0 MN6K
670515 -  ..
670516 - Validation sounds like Microsoft is invading customer private property
670517 - without notice to inspect and make changes. ref SDS 0 02RV
670519 -  ..
670520 - Source to turn Windows 7 Automatic Updates Off...
670521 -
670522 -              http://www.thewindowsplanet.com/how-to-turn-onoff-windows-7-automatic-updates
670523 -
670525 -  ..
670526 - MICROSOFT SOFTWARE LICENSE TERMS WINDOWS 7 ULTIMATE Continues...
670527 -
670528 -                ...and you may...
670529 -
670530 -                a.  receive reminders to obtain a properly licensed
670531 -                    copy of the software, or
670533 -                     ..
670534 -                b.  need to follow Microsoft's instructions to be
670535 -                    licensed to use the software and reactivate,
670536 -
670537 -                ...and you may not be able to...
670539 -                     ..
670540 -                a.  use or continue to use the software or some of the
670541 -                    features of the software, or
670543 -                     ..
670544 -                b.  obtain certain updates or upgrades from Microsoft
670545 -
670546 -
6706 -

SUBJECTS
C16 Windows 7 64-bit Activate Operating System Problem Solved Produc

9003 -
900401 -  ..
900402 - Product Key Assigned Activate Windows 7 64-bit Operating System on C16
900403 -
900404 - On 091109 purchased Windows 7 Ultimate for c16 from Fry's, ref SDS 5
900405 - D83M, and shows product key for installing Windows 7 32-bit and 64-bit
900406 - in dual boot configuration. ref SDS 5 2V4Y
900407 -
900410 -  ..
900411 - Explained suddenly getting error message saying customers needs a
900412 - product key for activation of Windows 7 64-bit configuration.
900414 -  ..
900415 - Sales representative eventually transferred to call to a team in
900416 - India.
900418 -  ..
900419 - Talked to Deepak Jindal with Microsoft Windows Technical Support.
900421 -  ..
900422 - Reference number....
900423 -
900424 -            SRX1125481906ID
900426 -  ..
900427 - Deepak assigned a new product key for Windows 7 64-bit operating
900428 - system installed on c16 with Windows 7 32-bit operating system...
900432 -  ..
900433 - After the call, Windows 7 32-bit now shows the same product key, which
900434 - Deepak assigned to the Windows 7 64-bit operating system, rather than
900435 - the product key listed in the software delivery package, shown on
900436 - 091109. ref SDS 5 2V4Y
900438 -  ..
900439 - Later, however, on December 9, 2010 examining c16....
900440 -
900441 -        Control Panel
900442 -            System and Security
900443 -                System
900445 -  ..
900446 - Product ID says...
900447 -
900450 - ...which changes only the last 3 digits of the ID number, per above.
900451 - ref SDS 0 7260
900453 -  ..
900454 - It is not clear how assigning a product key to Windows 7 64-bit
900455 - operating system changed the product key for Windows 7 32-bit
900456 - operating system, which was not active at time of the initial change
900457 - accomplished by Deepak??
900459 -  ..
900460 - Additional problems to solve....
900461 -
900462 -    1.  Csmenu configured by Microsoft on somehow became inactive, and
900463 -        will not re-install, evidently due to some flaw in Windows 7
900464 -        registry.
900465 -
900466 -    2.  Quicklaunch configure for Windows 7 64-bit similar to Windows 7
900467 -        32-bit configured by Microsoft on 091124. ref SDS 6 KI5N
900469 -         ..
900470 -    3.  Sort order of file listings in directories requires revising
900471 -        Windows 7 registry, similar to Windows XP, reported on 090715
900472 -        2146, ref SDS 4 619F, and using guidance on 041118 to reset
900473 -        standard sort order for navigating directory file lists.
900474 -        ref SDS 1 6U5K
900476 -         ..
900477 -    4.  Automatic updates and any other intrusive access to customers
900478 -        computer should be turned off to avoid invasion of privacy.
900480 -         ..
900481 -    5.  Directory listing from Explorer on Taskbar for c16 should list
900482 -        directories, and not all the other stuff, e.g., library,
900483 -        network, et al.
900484 -
900485 -
900486 -
900487 -
900488 -
900489 -
900490 -
900491 -
9005 -