THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: November 24, 2009 04:00 PM Tuesday; Rod Welch

Called Microsoft for Windows XP 64-bit product key.

1...Summary/Objective


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CONTACTS 

SUBJECTS
Windows 7 Start Menu Task Bar Windows Classic Fail Continuity Produc                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
1703 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1703 -    ..
1704 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
1705 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
170501 - Follow up ref SDS 4 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
170502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
170503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
170504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
170506 -  ..
1706 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1707 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1708 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1709 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
170901 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
170902 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
170903 -     800 642 7676                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
170905 -  ..
170906 - Talked to Lera following up work on 091118. ref SDS 3 J58K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
170908 -  ..
170909 - Case Number:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
170910 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
170911 -         1117279353                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
170913 -  ..
1710 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1711 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1712 - 1613                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
1713 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
171301 - Called transferred to Arbind Nayak.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
171302 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
171303 - This is a technical support unit in India.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
171305 -  ..
171306 - Microsoft Technical Support Engineer was able to use Microsoft Easy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
171307 - Assist today, which failed the other day,  Today, we turned cookies                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
171308 - on, and this enabled Easy Assist to run.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
171310 -  ..
171311 - The two problems were visible to Microsoft.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
171312 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
171314 -  ..
1714 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1715 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1716 - 1659                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
1717 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
171701 - Explained process of installing Windows 7 on j drive by first                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
171702 - installing Windows XP 32-bit on j, and then upgrading to Windows 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
171703 - 32-bit.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
171705 -  ..
171706 - Need to know how do the same thing with Windows 7 64 bit, per planning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
171707 - at Fry's earlier today, reported on 091124 1042. ref SDS 4 Q68H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
171709 -  ..
171710 - Inquiry today on the Internet indicates there a great many different                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
171711 - versions of Windows XP 64-bit software.  Called Microsoft to get                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
171712 - guidance on which would be best for the purpose of upgrading to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
171713 - Windows 7.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
171715 -  ..
171716 - Arbind wants to try installing Windows 7 64-bit on j drive without                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
171717 - having Windows XP 64-bit installed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
171719 -  ..
171720 - Arbind put the call on hold while he performed a virtual installation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
171721 - for Windows 7 64-bit operating system on a computer in the Microsoft                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
171722 - customer support lab.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
171723 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
171725 -  ..
1718 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1719 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
1720 - 1733                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
1721 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
172101 - Arbind reported his test shows regardless of which drive Windows 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172102 - 64-bit operating system code is installed, when the computer is run,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
172103 - the Windows 7 64-bit operating system is displayed on the c drive,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172104 - similar to problems encountered installing Windows 7 on c16, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
172105 - reported on 090711 1500. ref SDS 1 WM77                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
172107 -  ..
172108 - This confirms Fry's work plan to first install Windows XP 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
172109 - operating system on j drive, and then upgrade to Vista 64-bit, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172110 - finally upgrade to Windows 7 64-bit so the operating system will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
172111 - display on the j drive, rather than on the c drive. ref SDS 4 Q68H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
172113 -  ..
172114 - Arbind solved the problem of the Start menu by finding a program...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
172115 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172116 -                csmenu.exe                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
172118 -  ..
172119 - Stored this on...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
172120 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172121 -                 g: 00 csmenu                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
172123 -  ..
172124 - Running this changes the registry to display the classic Windows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
172125 - Start menu on c16 for Windows 7, updating initial configuration on,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
172126 - ref SDS 2 PH6N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
172128 -  ..
172129 - Need to eliminate Documents in the registry.  Since we are going to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
172130 - remove Windows 7 32-bit from j and install Windows 7 64-bit, do not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
172131 - need to make this change now.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
172133 -  ..
172134 - Quick Launch is a convenient addition to Windows Task Bar.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
172136 -  ..
172137 - Windows 7 removed Quick Launch.  It can be created for the w7 taskbar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172138 - by executing a command, demonstrated by Arbind during the tech                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
172139 - support call today...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172141 -  ..
172142 - Arbind, configured "Quick Launch" on the Windows 7 Taskbar using the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
172143 - following steps...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172144 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172145 -            Taskbar right-click                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
172146 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172147 -            Toolbars > New Toolbar                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
172149 -  ..
172150 - Type in the folder box at bottom of screen, exactly this...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
172151 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172152 -            %userprofile%\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
172154 -  ..
172155 - Then click "Select Folder."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
172157 -  ..
172158 - Windows 7 will then create the following, which previously did not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172159 - exist....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
172160 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172161 -        J:\Users\Administrator\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
172163 -  ..
172164 - Quick Launch will be opened on the right end of the task bar near                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
172165 - icons and time field.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172167 -  ..
172168 - Right click on task bar and open Toolbars at the top of the menu.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
172169 - Quick Launch will have been added at the bottom of the lisk and has a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172170 - check mark, showing it is active, as an added toolbar.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
172172 -  ..
172173 - Quicklaunch enables dragging applications to the task bar for quick                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
172174 - launch.  The problem is that it is displaying about 30 characters, so                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172175 - there is only enough room for 5 or so applications.  Additionally,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172176 - Quick Launch is listed on the Task Bar taking up room for listing the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172177 - applications that are on the desktop.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172179 -  ..
172180 - Arbind did initial setup for quicklaunch on c16 for Windows 7, to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
172181 - update original configuraiton of c16 on 090715 2146. ref SDS 2 LD6L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
172183 -  ..
172184 - After the call, figured out that Quick Launch can be displayed without                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
172185 - the name of the feature, and with icons only, and further dragged far                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
172186 - left to closely emulate efficiency of Windows XP Task bar for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
172187 - launching commonly used tools.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
172189 -  ..
172190 - Arbind is sending a letter explaining how to setup the Start Menu,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172191 - and how to configure Quick Launch.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
172193 -  ..
172194 - We can reply to continue work on getting quick launch to work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
172195 - properly.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
172196 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172197 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172198 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172199 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172200 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172201 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172202 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
172203 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
1723 -