CONTACTS 

SUBJECTS
Washer Dryer LG Notified Failed Installation CV Appliance 1-man Crew

3303 -
3303 -    ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 23 0000. ref SDS 19 0000.
330502 -
330503 -
330504 -
330505 -
330507 -  ..
3306 -
3307 -
3308 - Background
3309 -
330901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
330902 -
330903 - Follow up ref SDS 23 IR6G, ref SDS 19 IR6G.
330904 -
330905 - On 091203 0803 Danielle called and advised that the new upgraded LG
330906 - washer and dryer will be shipped next week.  Danielle expects delivery
330907 - and installation will occur the following week.  Millie received a
330908 - letter confirming LG plans to deliver upgraded equipment for field
330909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
330910 - ref SDS 13 JM4O
330912 -  ..
330913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
330914 - shipping dates. ref SDS 14 PPVW
330916 -  ..
330917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
330918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
330919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
330921 -  ..
330922 - On 091211 1222 Danielle called and advised that LG factor has shipped
330923 - upgrade washer and dryer directly to Millie, and so may arrive today.
330924 - ref SDS 15 PPVW
330926 -  ..
330927 - On 091214 1532 DHL called and left message that delivery of LG washer
330928 - and dryer could not be made because nobody was home; will try again on
330929 - 091215. ref SDS 16 PPVW
330931 -  ..
330932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
330933 - would not fit through the door, so DHL stored them in the garage for
330934 - the next step of installation.  This requires parking the car in the
330935 - driveway outsite. ref SDS 18 PPVW
330937 -  ..
330938 - On 091222 0820 called LG to schedule installation washer dryer.
330939 - ref SDS 19 PPVW
330941 -  ..
330942 - On 091223 0633 letter to LG confirms planning for CV Appliance 2-man
330943 - crew to install washer dryer on 091223 1100 - 1500. ref SDS 20 PPVW
330945 -  ..
330946 - On 091223 1536 Rocio letter confirms CV Appliance scheduled to install
330947 - LG washer dryer on 091226. ref SDS 22 PPVW
330949 -  ..
330950 - On 091226 1137 CV Appliance arrives with only 1-man crew; cannot
330951 - perform the work, must re-schedule using 2-man crew. ref SDS 23 009C
330953 -  ..
330954 - On 091228 0102 letter reports to LG and CV failure of installation for
330955 - washer and dryer on 091226; asks for LG plans to expedite the work.
330956 - ref SDS 0 009C
330957 -
330958 -
330960 -  ..
3310 -
3311 -
3312 - Progress
3313 -
331301 - Installation Fails Need 2-Man Crew Must Re-schedule
331302 -
331303 - Follow up ref SDS 23 009C.
331304 -
331305 - Letter to Danielle at LG with copy implementing to Rocio's letter
331306 - received from CV Appliance on 091223, ref SDS 21 KL7G, and reporting
331307 - results on 091226 1137. ref SDS 23 009C
331308 -
331309 -    1.  Subject: LG Washer Dryer Installation Delay Needs 2-man Crew
331310 -        Date: Mon, 28 Dec 2009 01:17:29 -0800
331319 -         ..
331320 -    2.  Ricco with CV Appliance visited Saturday afternoon to install
331321 -        the LG washer dryer upgrade intended for field test [presented
331322 -        in LG's letter received in the record on 091105 0915.
331323 -        ref SDS 11 004P].  He advised that installation is a 2-man job,
331324 -        and so he could not perform the work, because nobody is
331325 -        available at CV Appliance on weekends to coordinate sending
331326 -        another mechanic, as shown on 091226. ref SDS 23 009C
331328 -         ..
331329 -    3.  The letter on 091223 confirmed discussions with CV Appliance on
331330 -        using a 2-man crew. ref SDS 20 PPVW
331332 -         ..
331333 -    4.  Please let me know what can be done to expedite installation?
331334 -        I am looking forward to trying the new system.
331335 -
331336 -            [On 091228 0817 Danielle's letter advises that LG is
331337 -            coordinating with LG to expedite installation of the washer
331338 -            dryer upgrade for field testing. ref SDS 24 009C
331340 -         ..
331341 -    5.  My daughter asks about disposition of the existing washer
331342 -        dryer?  She is willing to take possession to save LG handling,
331343 -        demurrage and shipping expense.  Please advise.
331344 -
331345 -            [On 091228 0817 Danielle's letter explains LG wants
331346 -            replaced washer dryer returned to factory for testing.
331347 -            ref SDS 24 I18R
331348 -
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3314 -