CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department
0202 - LG Electronics Alabama, Inc
020201 - Mr. Michael Bombard; Exchange Coordinator
020203 - Customer Resolution Team

SUBJECTS
Washer LG WM2801HWA and LG DLEX2801W Dryer Purchased 090706 Offer LG

1903 -
1903 -    ..
1904 - Summary/Objective
1905 -
190501 - Follow up ref SDS 3 0000. ref SDS 2 0000.
190502 -
190503 -
190504 -
190506 -  ..
1906 -
1907 -
1908 - Progress
1909 -
190901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
190902 -
190903 - Follow up ref SDS 3 1U4O.
190904 -
190905 - Received call from Michale Bombard representing LG, and who offered to
190906 - upgrade Millie's washer dryer at no cost in order to test benefits of
190907 - improvements to upgraded technology planned for general release early
190908 - next year.
190910 -  ..
190911 - Millie purchased LG washer and dryer at Home Depot with a 3 year
190912 - extended warranty and on 090706 1103. ref SDS 3 6H9I  The system was
190913 - delivered and setup for use on 090713 1100. ref SDS 5 IR6G
190915 -  ..
190916 - Millie has good results using the LG washer dryer, reported on 090713
190917 - 1100. ref SDS 5 XL6I  This was reported to LG in a letter dated on
190918 - 090723 1349. ref SDS 9 GZ9L
190920 -  ..
190921 - Asked Michael to submit a letter confirming proposal for Millie's
190922 - approval.
190923 -
190924 -
190926 -  ..
1910 -
1911 -
1912 - 1125
1913 -
191301 - Millie received letter from Michael at LG and saying...
191302 -
191303 -    1.  Subject: LG Washer & Dryer
191304 -        Date: Thu, 5 Nov 2009 11:54:07 -0600
191311 -         ..
191312 -    2.  Thank you for participating in our field test. LG will exchange
191313 -        your washer (with a matching dryer) at no cost and in return we
191314 -        will ask you to complete 3 surveys regarding the quality of the
191315 -        new washing machine.  The washing machine and dryer are a new
191316 -        model which will be released at the end of December in stores.
191318 -         ..
191319 -    3.  Our freight company, NVC logistics, will complete the delivery
191320 -        of the new units, installation of the new units, and pickup of
191321 -        the defective units.
191323 -  ..
191324 - This is an error saying LG will pickup "defective units."  The
191325 - existing units are satisfactory in every respect.
191327 -  ..
191328 - Michael's letter continues...
191329 -
191330 -    4.  Delivery will be within 2-3 weeks and you will be contacted for
191331 -        an appointment.
191332 -
191333 -               [On 091203 received call from Danielle saying the new LG
191334 -               washer and dryer will ship in a week, and will be
191335 -               delivered about a week later. ref SDS 12 IR6G
191337 -                ..
191338 -               [On 091223 0633 Millie's letter to Danielle requests
191339 -               documentation from LG for field testing transaction.
191340 -               ref SDS 13 XA5V
191342 -         ..
191343 -    5.  Thanks!
191344 -
191345 -
191353 -
191354 -
191356 -  ..
1914 -
1915 -
1916 - 2130
1917 -
191701 - Millie sent the following letter responding to LG's offer...
191702 -
191703 -    1.  Subject: LG Washer & Dryer Field Test New Model
191704 -        Date: Thu, 05 Nov 2009 15:09:11 -0800
191711 -         ..
191712 -    3.  Thanks for your letter today (shown below), confirming telecon
191713 -        with Rod this morning.  LG offers a promotional no-cost
191714 -        exchange and for the purpose of "field testing" a product
191715 -        upgrade for our current LG washer/Dryer, as listed in the
191716 -        invoice on 090706. ref SDS 3 PE9M
191718 -         ..
191719 -    4.  My only concern is about losing capability.  Every time
191720 -        Microsoft upgrades their stuff, they take away 3 or 4 things I
191721 -        need, and add a few new things that don't work.  Since I
191722 -        luuuuuvvve my LG washer dryer, could you please submit the
191723 -        product spec and feature set for the new system you want to
191724 -        install, and further point out how this compares with my
191725 -        current LG Washer/Dryer, also listed on 090706. ref SDS 3 L65F
191726 -
191727 -               [On 091106 Millie received letter from LG listing
191728 -               features of the upgraded washer and dryer. ref SDS 11
191729 -               IR6G
191731 -         ..
191732 -    5.  As you can see, my experience using the LG washer dryer has
191733 -        been outstanding.  If I can report satisfaction for the new
191734 -        washer dryer you propose to install that is similar to the
191735 -        system I now have, I will be a very happy customer. ref SDS 5
191736 -        XL6I
191738 -         ..
191739 -    6.  Finally, please confirm as well my warranty on the new system
191740 -        will be for the same 4 year period purchased for the current
191741 -        washer dryer. ref SDS 3 6H9I
191743 -         ..
191744 -    7.  Thanks again for your call today.  Looking forward to working
191745 -        with LG on the field test program.
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