CONTACTS
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department
SUBJECTS
Default Null Subject Account for Blank Record
0603 -
0603 - ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 4 0000. ref SDS 3 0000.
060502 -
060503 -
060504 - [On 170214 0931 received letter from MondySavingPro.com
060505 - explaining Home Warranty Insurance to cover all routine
060506 - home and appliance repairs for cost of $300 to $500
060507 - annually. ref SDS 12 EM73
060508 -
060509 - https://www.moneysavingpro.com/home-warranty/
060510 -
060511 -
060512 -
060514 - ..
0606 -
0607 -
0608 - Progress
0609 -
060901 - Installation New Washer Dryer Efficient and Professional
060902 -
060903 - Henry and Jorge arrived from LG to install the new LG washer dryer
060904 - purchased on 090706. ref SDS 3 1U4O
060906 - ..
060907 - After they removed the existing unit, the floor had to be thoroughly
060908 - cleaned and washed to remove 20 years of grit. This took about 20
060909 - minutes using first an industry strength vacuum, then ordinary comet
060910 - and high grained sponge. Then towels, and then the vacuum again.
060912 - ..
060913 - Henry and Jorge installed the washer.
060915 - ..
060916 - Henry initially connected the water hoses to cold and hot water, and
060917 - also connected the drain hose. He plugged the power cord for the
060918 - washer into the standard 110 outlet.
060920 - ..
060921 - Henry jumped up on top of the washer to reach the exhaust vent at the
060922 - ceiling. He remove the flexible aluminum exhaust hose for the
060923 - existing washer dryer. This took some effort, and seemed to loosen
060924 - the portion of the venting system protruding from the ceiling, because
060925 - the original connection was made with high strength tape. Eventually,
060926 - this came loose, and Henry connected the hose for the new washer dryer
060927 - to the exhaust vent from the ceiling. Seems to be okay.
060929 - ..
060930 - Henry and Jorge then brought the dryer into the house. They
060931 - configured the "stacking kit" attachment connections, ref SDS 0 9R8L,
060932 - to the top of the washer and then lifted the dryer into place and slid
060933 - it into the connection fasteners, so both units become a single
060934 - system.
060936 - ..
060937 - Henry managed to reach around to the back of the dryer to connect the
060938 - exhaust hose to the dryer.
060940 - ..
060941 - They then slid the entire unit into place.
060943 - ..
060944 - Henry went outside and loaded the prior unit into the truck for
060945 - disposal.
060946 -
060947 -
060949 - ..
060950 - Orientation Using New LG Washer Dryer
060951 -
060952 - Jorge explained how to use the new washer dryer.
060954 - ..
060955 - Millie arrived about this time, and got a thorough orientation on
060956 - using the equipment, including how to apply liquid, the preferred
060957 - detergent agent, and also the dry crystal laundery detergent. She had
060958 - gone to the store and purchased HD liquid detergent, and so was ready
060959 - to implement the manufacturer's recommendations.
060960 -
060961 -
060963 - ..
060964 - Bill of Lading Received LG WM2801HW and LG DLEX2801W Merchandise
060965 -
060966 - Received Bill of Lading, supplements the invoice received on 090706.
060967 - ref SDS 3 PE9M
060968 -
060969 - Straight Bill of Lading
060970 - Original Not Negotiable
060971 - BOL NBR..................................... A0265796
060972 - Date........................................ 090712
060973 - Type of Service............................. HTL
060974 - Carrier..................................... SUXE
060975 - PU Date..................................... 090709
060976 - Order Date.................................. 090706
060977 - Delivery Date............................... 090713
060978 - Wave #...................................... 0032049574
060979 - Load #...................................... 1420038
060980 - Trailer #................................... 53736
060981 - Shipper......................
060982 -
060983 - LGE USA
060984 - 9415 Kaiser Way
060985 - Fontanna, CA 92335 5832
060987 - ..
060988 - Sold To......................
060989 -
060990 - The Home Depot
060991 - 2090 Meridian Park Boulevard
060992 - Concord, CA 94520
060994 - ..
060995 - Consignee....................
060996 -
060997 - Stop No 1
061002 - ..
061003 - Bill to or Remit to
061004 -
061005 - LG USA / LG CNG America, Inc.
061006 - 920 Sylvan Avenue
061007 - Englewood Cliffs, NJ 07632
061008 - 800 243 0000
061010 - ..
061011 - Technical Support
061012 -
061013 - http://www.lge.com/us/appliances/washers/LG-steam-washer-WM2801HWA.jsp
061015 - ..
061016 - Merchandise Received
061017 - Signature of Consignee
061018 - Date Received............................... 090713
061020 - ..
061021 - General Comments
061022 - Unpack set up haul away
061023 - Wave/Route/Stop............................. 0032069574 /2 /1
061024 - Customer PO #............................... 34580887
061025 - Pro Number.................................. 504574
061026 - Pro Number.................................. 504574
061029 - ..
061030 - Pieces...................................... 1
061031 - in.......................................... 3 cartons
061032 - HM.......................................... MS
061033 - Description................................. MS# 1JBC070138
061034 - Weight...................................... 427.28
061035 - Bar code.................................... V1JBC070138
061036 - ..
061037 - WSTK1 [1]................................... Stacking kit
061038 - WM2801HWAAB [1]............................. Cloths washer... 090706, ref SDS 3 3X78
061040 - ..
061041 - DLEX2801WABW [1]............................ Cloths dryer.... 090706, ref SDS 3 XT8H
061043 - M901 [2].................................... Haul away
061044 - M902 [1].................................... Door swing
061045 - M930 [1].................................... Stacking laundry install
061046 - M934 [1].................................... Dryer cord (480 873)
061047 - M935 [1].................................... Flex dryer duct (725 713)
061049 - ..
061050 - 3 CTNs
061051 - Seal No..................................... LGE29868
061052 - Shipper..................................... LG Electronics/Zenith
061053 - Per......................................... LG/Zenith Representative
061054 -
061055 -
061057 - ..
061058 - LG WM2801HW and LG DLEX2801W Better than Advertised
061059 -
061060 - After Henry and Jorge left, Millie did 3 loads of laundry.
061062 - ..
061063 - Very pleased that cloths seem cleaner than with the prior conventional
061064 - washer, even washing much larger loads, and using less water. This
061065 - was a concern on 090706, because one review of the LG WM2801HW was
061066 - very critical saying that power and water savings were not realized,
061067 - because cloths had to be washed twice. ref SDS 3 XM7G Relieved at
061068 - last to discover that the LG washer received today works beautifully.
061069 - Several clothing items with difficult stains and some with high
061070 - concentration of soil, came out perfectly clean.
061071 -
061072 - [On 090814 1150 Millie notified LG, ref SDS 9 GZ9L, that
061073 - product review was submitted on 090723 commending LG for
061074 - excellent washer dryer product, and for good service,
061075 - reported on 090723 1349. ref SDS 8 GZ9L
061077 - ..
061078 - [On 100104 1437 LG installed washer dryer upgrade for field
061079 - test survey, and documented the transaction saying the firm
061080 - regrets "...to hear of any problem or inconvenience you may
061081 - have encountered with your previous LG product," ref SDS 10
061082 - BK3F, which conflicts with the record on 090713 showing Millie
061083 - is totally satisfied with the previous LG washer dryer.
061084 - ref SDS 0 XL6I
061086 - ..
061087 - [On 100104 1713 received corrected documentation dated 100104,
061088 - and with misrepresentations removed on receiving upgrade for
061089 - field testing LG washer dryer. ref SDS 11 4Q9H
061091 - ..
061092 - This suggests the highly critical review of the LG WM2801HW washing
061093 - machine seen on 090706, ref SDS 3 XM7G, may have related to an earlier
061094 - version, which has has since been corrected; or, the machine was
061095 - simply defective, possibly mis-manufactured in some way; or,
061096 - criticisim may have been disengenuous for various reasons. In any
061097 - case, Millie was very pleased that the new LG WM2801HW does a very
061098 - good job washing cloths "clean," at least so far.
061099 -
061101 - ..
061102 - Fast Easy Fun Using LG Washer Dryer Like Windows 7 Replacing Vista
061103 -
061104 - Using the new washer and dryer is fun.
061106 - ..
061107 - Default settings are adequate for most loads simply by throwing cloths
061108 - in the washer and pressing the start button. However, setting dials
061109 - on the control panel is fast and easy and fun to fine tune wash and
061110 - dry cycles on wide range of special circumstances. Millie commented
061111 - that the washer and dryer came pre-configured with "Windows 7" that
061112 - solves problems using Vista on the computer. Seriously, she loves the
061113 - LG WM2801HW washer and the LG DLEX2801 cloths dryer. ref SDS 0 9R8L
061114 -
061115 - [On 090814 1150 Millie notified LG, ref SDS 9 GZ9L, that
061116 - product review was submitted on 090723 commending LG for
061117 - excellent washer dryer product, and for good service,
061118 - reported on 090723 1349. ref SDS 8 GZ9L
061119 -
061120 - [On 170214 0931 received letter from MondySavingPro.com
061121 - explaining Home Warranty Insurance to cover all routine
061122 - home and appliance repairs for cost of $300 to $500
061123 - annually. ref SDS 12 EM73
061124 -
061125 - https://www.moneysavingpro.com/home-warranty/
061127 - ..
061128 - Next, Millie plans to pull up the carpeting in the living room to see
061129 - how the new washer handles really "tough" jobs with the "steam wash"
061130 - feature, reported on 090706. ref SDS 3 O65T
061132 - ..
061133 - Home Depot sales claim that the dryer uses less electricity was
061134 - initially questionable, reported on 090706. ref SDS 3 O64O Experience
061135 - today shows cloths removed from the washer have much less dampness
061136 - after the final spin cycle, perhaps because washing requires less
061137 - water. This accounts for less electricity required for the dryer.
061138 -
061140 - ..
0612 -
0613 -
0614 - 1324
0615 -
061501 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
061502 -
061503 - Millie, also, noticed that the washer door does not stay close to
061504 - closed when open, as demonstrated by Wayne on 090706. Wayne sold the
061505 - new and more expensive LG WM2801HWA model on the basis that the door
061506 - does not swing on its own to a wide open position that blocks the
061507 - path. ref SDS 3 1065
061509 - ..
061510 - Does this mean that Home Depot delivered the wrong unit?
061511 -
061512 - [On 090722 1016 LG mobile repair technician made corrections so
061513 - the door swings correctly. ref SDS 7 GZ9L Did excellent,
061514 - professional work. ref SDS 7 3D3L
061515 -
061516 - [On 090814 1150 Millie notified LG, ref SDS 9 GZ9L, that
061517 - product review was submitted on 090723 commending LG for
061518 - excellent washer dryer product, and for good service,
061519 - reported on 090723 1349. ref SDS 8 GZ9L
061520 -
061522 - ..
0616 -
0617 -
0618 - 1653
0619 -
061901 - Called Home Depot. Wayne is at lunch, and will be back shortly.
061902 -
061903 - Left message for Wayne to call.
061904 -
061906 - ..
0620 -
0621 -
0622 - 1750
0623 -
062301 - Wayne called back.
062302 -
062303 - Reviewed the issue.
062305 - ..
062306 - Wayne verified we received the unit ordered, LG WM2801HWA, so that
062307 - was a relief.
062309 - ..
062310 - He was disappointed to hear that the door swings open. Wayne said
062311 - the LG salespeople specifically told Home Depot that this newer model
062312 - solved the prior problem.
062314 - ..
062315 - Wayne will call the LG salesperson this evening and ask then to fix
062316 - it.
062317 -
062318 - [On 090714 1637 called LG and customer representative
062319 - investigating solution for defective washer door. ref SDS 5
062320 - GZ9L
062322 - ..
062323 - [On 090714 1637 visited Home Depot and talked to store manager;
062324 - he could not a record of Wayne entering in the Home Depot files
062325 - customer report of defective door on LG washer; store manager
062326 - created a record for Wayne to follow up. ref SDS 5 WU5H
062328 - ..
062329 - [On 090717 1512 Wayne called back, ref SDS 6 GZ9L, and advised
062330 - that the LG sales representative for the Home Depot account
062331 - says LG Customer Service can solve the door swing problem; they
062332 - send a Mobile Technician to make repairs. ref SDS 6 L634
062334 - ..
062335 - [On 090814 1150 Millie notified LG, ref SDS 9 GZ9L, that
062336 - product review was submitted on 090723 commending LG for
062337 - excellent washer dryer product, and for good service,
062338 - reported on 090723 1349. ref SDS 8 GZ9L
062339 -
062340 -
062342 - ..
0624 -
0625 -
0626 - 1849
0627 -
062701 - Wayne called back.
062702 -
062703 -
062704 -
062705 -
062706 -
062707 -
062708 -
062709 -
0628 -
Distribution. . . . See "CONTACTS"