CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
060502 -
060503 -
060504 -
060506 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - Door Swings Wide Open Rather than Slightly Ajar for Airing After Wash
060902 -
060903 - Follow up ref SDS 6 LO6U, ref SDS 5 LO6U.
060904 -
060905 - On 090706 Millie purhcased an LG WM2801HWA washing machine based on
060906 - representations by the salesman, Wayne, that the door would remain
060907 - slightly ajar after a wash cycle in order for the tub to air out.
060908 - This was a key selling point for buying a more expensive washer and
060909 - dryer system. ref SDS 3 1065
060911 -  ..
060912 - Yesterday, on 090713 1103 the new LG washer dryer were delivered and
060913 - configured. ref SDS 5 IR6G  After the installation crew left, Millie
060914 - did some laundry and discovered that the washer door springs fully
060915 - open when not closed, ref SDS 5 LO6U, contrary to the demonstation
060916 - received at Home Depot on 090706. ref SDS 3 9J6O
060918 -  ..
060919 - Wayne was called at Home Depot.  He recalled demonstrating the washer
060920 - door would not swing open, and so he planned to call the LG sales
060921 - representative who sold this new line of appliances to Home Depot, and
060922 - request a solution. ref SDS 5 2Y6F
060924 -  ..
060925 - On 090714, called LG and talked to a customer representative about the
060926 - problem with washer door;, ref SDS 6 GZ9L; LG investigating to develop
060927 - solution; also visited Home Depot and met with store manager.  He
060928 - could not find record of Wayne reporting defective washer door.  Store
060929 - manager reported defective door on LG washer and said Wayne will
060930 - follow up. ref SDS 6 WU5H
060931 -
060933 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Today on 090717 1512 Wayne called and said he talked to Stephanie, the
061302 - salesperson for the LG WM2801HWA washing machine sold to Millie on
061303 - 090706. ref SDS 3 1136
061304 -
061308 -  ..
061309 - Wayne explained background to Stephanie that the LG WM2801HWA washer
061310 - was sold to the customer based on demonstrating the door swing can be
061311 - controlled by the customer when positioned slightly ajar to air the
061312 - tub after a wash cycle, rather than swing wide open blocking traffic,
061313 - as on the older LG model. ref SDS 3 1065
061315 -  ..
061316 - Stephanie recalled that the LG WM2801HWA washing machine was sold to
061317 - Home Depot on the basis that the design was changed so that the door
061318 - would not swing open and block traffic, while the tub airs out after a
061319 - wash cycle, as Wayne related in the call on 090713. ref SDS 5 2Y6F
061321 -  ..
061322 - Wayne advised today that Stephanie received his call while attending
061323 - an LG product convention.  As a result, Stephanie was able to consult
061324 - and get advice from experts on how to troubleshoot defective door
061325 - swing problems.
061327 -  ..
061328 - Stephanie recommended that LG customer support department should take
061329 - the lead to solve the issue...
061330 -
061331 -                800 243 0000
061333 -  ..
061334 - Advised Wayne that on 090714 the door problem was reported to LG
061335 - Customer support.  The customer representative planned to investigate
061336 - and report progress on solving the problem. ref SDS 6 GZ9L  Customer
061337 - support has not responded so far.
061339 -  ..
061340 - Wayne said that Stephanie indicated in their call that LG Customer
061341 - Service uses a work role called...
061342 -
061343 -            LG Mobile Technician
061345 -  ..
061346 - This person comes to the customer's home to make repairs.  Stephanie
061347 - feels the problem may be simply leveling the washer to eliminate a
061348 - forward tilt that causes the door to swing open.
061350 -  ..
061351 - Stephanie recommends Juan Garcia, as an LG Mobile Technician skilled
061352 - in solving this problem.
061353 -
061354 -        [On 090718 0852 letter to Stephanie confirms planning for LG to
061355 -        send a repairman to fix the defective washer door. ref SDS 7
061356 -        FH3R
061358 -         ..
061359 -        [On 090718 0852 letter to Stephanie confirms planning for LG to
061360 -        send a repairman to fix the defective washer door. ref SDS 7
061361 -        FH3R
061363 -         ..
061364 -        [On 090722 1016 LG mobile repair technician made corrections so
061365 -        the door swings correctly. ref SDS 8 GZ9L   Did excellent,
061366 -        professional work. ref SDS 8 3D3L
061367 -
061368 -
061369 -
061370 -
061371 -
061372 -
061373 -
061374 -
061375 -
0614 -