CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 23 0000. ref SDS 22 0000.
060502 -
060503 -
060504 -
060506 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
060902 -
060903 - Follow up ref SDS 23 IR6G, ref SDS 22 IR6G.
060904 -
060905 - On 091203 0803 Danielle called and advised that the new upgraded LG
060906 - washer and dryer will be shipped next week.  Danielle expects delivery
060907 - and installation will occur the following week.  Millie received a
060908 - letter confirming LG plans to deliver upgraded equipment for field
060909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
060910 - ref SDS 13 JM4O
060912 -  ..
060913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
060914 - shipping dates. ref SDS 14 PPVW
060916 -  ..
060917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
060918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
060919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
060921 -  ..
060922 - On 091211 1222 Danielle called and advised that LG factor has shipped
060923 - upgrade washer and dryer directly to Millie, and so may arrive today.
060924 - ref SDS 15 PPVW
060926 -  ..
060927 - On 091214 1532 DHL called and left message that delivery of LG washer
060928 - and dryer could not be made because nobody was home; will try again on
060929 - 091215. ref SDS 16 PPVW
060931 -  ..
060932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
060933 - would not fit through the door, so DHL stored them in the garage for
060934 - the next step of installation.  This requires parking the car in the
060935 - driveway outsite. ref SDS 18 PPVW
060937 -  ..
060938 - On 091222 0820 called LG to schedule installation washer dryer.
060939 - ref SDS 19 PPVW
060941 -  ..
060942 - On 091223 0633 letter to LG confirms planning for CV Appliance 2-man
060943 - crew to install washer dryer on 091223 1100 - 1500. ref SDS 20 PPVW
060945 -  ..
060946 - On 091223 1536 Rocio letter confirms CV Appliance scheduled to install
060947 - LG washer dryer on 091226. ref SDS 21 PPVW
060949 -  ..
060950 - On 091226 1137 CV Appliance arrives with only 1-man crew; cannot
060951 - perform the work, must re-schedule using 2-man crew. ref SDS 22 009C
060953 -  ..
060954 - On 091228 0102 letter reports to LG and CV failure of installation for
060955 - washer and dryer on 091226; asks for LG plans to expedite the work.
060956 - ref SDS 23 009C
060958 -  ..
060959 - On 091228 0817 letter from Danielle reports that LG is coordinating
060960 - with CV Appliance to expedite installation of washer dryter upgrade
060961 - for field test. ref SDS 0 009C
060962 -
060963 -
060964 -
060966 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Installation Fails Need 2-Man Crew Must Re-schedule
061302 -
061303 - Follow up ref SDS 23 009C, ref SDS 22 009C.
061304 -
061305 - Letter from Danielle at LG responds to Millie's letter this morning,
061306 - reported on 091228 0102, ref SDS 23 009C, and requesting support to
061307 - expedite recovery from failed installation on 091226. ref SDS 22 009C
061308 -
061309 -    1.  Subject: RE: LG Washer Dryer Installation Delay Needs 2-man Crew
061310 -        Date: Mon, 28 Dec 2009 08:10:53 -0600
061317 -         ..
061318 -    2.  I wanted to reply to your email confirming that I have received
061319 -        your request for documentation [of field test transaction cited
061320 -        in Millie's letter to LG on 091223 0633. ref SDS 20 XA5V] and
061321 -        the status of the installation [Millie's letter this morning on
061322 -        091228 0102. ref SDS 23 009C].  I am currently working on the
061323 -        documentation you requested and would like to ask if you could
061324 -        provide the model and serial number of the units you received.
061325 -        Since the factory sent these units directly to you, I do not
061326 -        have the records indicating exact model and serial numbers of
061327 -        the units you received.
061329 -               ..
061330 -              [On 091229 1132 CV Appliance installed LG washer dryer
061331 -              upgrade for field test. ref SDS 24 0001
061333 -               ..
061334 -              [On 091230 1102 reported to LG installation washer dryer
061335 -              upgrade for field test completed on 091229, ref SDS 25
061336 -              009C; submitted serial and model numbers, ref SDS 25
061337 -              SG8W; only 3 pending installation issues. ref SDS 25
061338 -              SG9R; initial evaluation favorable with some issues for
061339 -              this particular installation. ref SDS 25 SG9W
061341 -         ..
061342 -    3.  I also want to apologize that the installation could not be
061343 -        completed [reported in Millie's letter this earlier morning on
061344 -        091228 0102. ref SDS 23 009C].  I will contact the installation
061345 -        company to see what can be done on expediting the installation
061346 -        for you.  As for the existing washer and dryer, our factory
061347 -        requests that we receive these units back for further research
061348 -        and testing [responding to Millie's letter this morning asking
061349 -        if Millie's daughter Pam can take possession of the replaced
061350 -        washer dryer, ref SDS 23 EP8T], as agreed for participation of
061351 -        this field test.
061353 -         ..
061354 -    4.  Thank you again for your time and patience and once I receive
061355 -        further information I will pass it along to you.
061357 -         ..
061358 -    5.  Thank you,
061359 -
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061370 -
061371 -
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061373 -
061374 -
061375 -
061376 -
061377 -
061378 -
0614 -