CONTACTS 

SUBJECTS
Refrigerator GE Service Fix Freezer Defrost Drain Overflow Problem
Refrigerator Leaking Again Contacted Home Depot for Referral to Anot

0504 -
0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 15 0000. ref SDS 14 0000.
050602 -
050603 -
050604 -
050605 -
050606 -
050607 -
050609 -  ..
0507 -
0508 -
0509 - Progress
0510 -
051001 - Background...
051002 -
051003 -              Letter to Paul at Home
051004 -              Depot................... 050616, ref SDS 7 LM5L,
051006 -               ..
051007 -              Service by GE........... 050620, ref SDS 8 0001
051009 -               ..
051010 -              Letter to Paul notify
051011 -              product defective....... 050620, ref SDS 8 JY9H
051013 -               ..
051014 -              Discussion Danelle...... 050627, ref SDS 9 018H
051016 -               ..
051017 -              GE offers half for
051018 -              replacement............. 050628, ref SDS 10 PJ6B
051020 -               ..
051021 -              GE discloses replacement
051022 -              spec, not clear same
051023 -              problem does not
051024 -              exist................... 050630, ref SDS 11 0001
051026 -               ..
051027 -              GE discloses cost
051028 -              of replacement.......... 050707, ref SDS 12 9C4F
051030 -               ..
051031 -              GE recommends inspecting
051032 -              floor model............. 050711, ref SDS 13 J96L
051034 -               ..
051035 -              Placed order to replace
051036 -              defective refrigerator
051037 -              within 5 days........... 050712, ref SDS 14 9C4F
051039 -               ..
051040 -              Philips Delivery called
051041 -              scheduled delivery for
051042 -              050716.................. 050714, ref SDS 15 3X3F
051043 -
051045 -  ..
051046 - Chris delivered the replacment refrigerator on...
051047 -
051048 -    Case Number:  4944578
051050 -  ..
051051 - Philips Delivery telephone number...
051052 -
051053 -            209 833 8930
051055 -  ..
051056 - We removed the food while Chris was removing packaging and rigging
051057 - from the new refrigerator in the delivery truck.
051059 -  ..
051060 - Chris used a hand held dolly to remove the refrigerator.  Chris asked
051061 - for help to turn the corner taking the unit out the front door.  This
051062 - is an awkward fit, because the unit has to be mostly vertical in order
051063 - to turn a sharp radius to get through the front door, and so the
051064 - benefit of the dolly wheels are lost moving the refrigerator through
051065 - this tight space.
051067 -  ..
051068 - We reviewed the record of the original installation, when the delivery
051069 - person brought the new unit through the garage door and into the
051070 - house.
051072 -  ..
051073 - Chris inspected the door leading into the garage and decided to bring
051074 - the new unit on this occassion through the front door, rather than
051075 - through the garage.
051077 -  ..
051078 - Chris again asked for help getting the new refrigerator through the
051079 - front door.  At some point, the handle slipped slightly from his hand,
051080 - and the refrigerator bumped against the door jamb.
051082 -  ..
051083 - Chris positioned the refrigerator.  He connected the power and the
051084 - water cable for making ice.
051086 -  ..
051087 - Chris pointed out discoloration on the freezer door, and a small dent
051088 - in the door evidently from difficulty moving the unit from the truck
051089 - through the front door, rather than using the garage door access, per
051090 - above. ref SDS 0 4S50
051092 -  ..
051093 - Chris said to contact management for corrections, because he has been
051094 - on the job only a couple months.
051095 -
051096 -        [On 050718 notified GE to make repairs. ref SDS 16 YE9N
051098 -  ..
051099 - Millie asked about removing the tape that holds shelving in place
051100 - during shipment.
051102 -  ..
051103 - Chris said normally the customer does this.
051105 -  ..
051106 - Millie pointed to GE's installation instructions taped to the front
051107 - of the freezer door....
051108 -
051109 -                Attention Installer
051110 -                For Quality Installation Follow These Instructions
051112 -  ..
051113 - Step 4 says...
051114 -
051115 -                Appliance Polish Wax is recommended for removing tape
051116 -                residue and hand prints from refrigerator exterior.
051117 -
051118 -                Remove all tape and other packaging material from
051119 -                refrigerator interior.  Do not remove serial plate.
051121 -  ..
051122 - Chris apologized saying again he is new with the company.  He removed
051123 - most of the tape and styrofoam packaging inside the refrigerator.
051125 -  ..
051126 - Millie asked if appliance polish wax specified in step 5 could remove
051127 - the discoloration from the problem bringing the unit through the front
051128 - door with constricted access, rather than through the garage?
051130 -  ..
051131 - Chris said the company did not provide polish wax.  He has never done
051132 - this in his 2 months with the company.  He said to call the company
051133 - about fixing defects.
051134 -
051135 -
051137 -  ..
0512 -
0513 -
0514 - 1105
0515 -
051501 - After Chris left, Millie put things in the new refrigerator.  All of
051502 - the items removed from the shelving on the food compartment door
051503 - would not fit in the new refrigerator.  There were about 10 bottles
051504 - that no matter how things were arranged would fit.  She threw out
051505 - about 6 items, and managed to store the remaining 4 on the inside
051506 - shelving.
051508 -  ..
051509 - The arrangement of the shelving inside the food storeage compartment
051510 - is much different from the prior refrigerator, leaving a lot less
051511 - space.  The lunch meat crisper above the vegtable bins is only about
051512 - 2", so there is no room to store the plastic container where Millie
051513 - stores asparagus, and the other one for onions.  We tried a few
051514 - different levels for the shelving, but nothing fit correctly.
051516 -  ..
051517 - The sense is that there is less storage space in the food compartment
051518 - than in the prior unit, even though this new unit has larger outside
051519 - dimensions.
051520 -
051521 -        [On 050718 notified GE of problem. ref SDS 16 9L6L
051522 -
051523 -
051524 -
051525 -
051526 -
051528 -  ..
0516 -
0517 -
0518 - 1515
0519 -
051901 - Called Dayna at Philips...
051902 -
051903 -            209 833 8930
051905 -  ..
051906 - Reported problems with delivery and set up.
051908 -  ..
051909 - Dayna said that she will report these problems to Phillips management,
051910 - and they will call us to follow up.
051911 -
051912 -        [On 050718 Dayna said to notify GE of problem. ref SDS 16 FR54
051913 -
051914 -
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051918 -
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051922 -
0520 -