THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: July 18, 2005 09:48 AM Monday; Rod Welch

Dayna at Phillips called on refrigerator issues.

1...Summary/Objective


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CONTACTS 

SUBJECTS
Refrigerator GE Service Fix Freezer Defrost Drain Overflow Problem
Refrigerator Leaking Again Contacted Home Depot for Referral to Anot

0504 -
0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 16 0000. ref SDS 15 0000.
050602 -
050603 -
050604 -
050605 -
050606 -
050608 -  ..
0507 -
0508 -
0509 - Discussion
0510 -
051001 - Dayna at Philips...
051002 -
051003 -            209 833 8930
051005 -  ..
051006 - ...suggests calling GE to get the door replaced for fixing the
051007 - problems reported on 050715. ref SDS 16 4S60
051008 -
051009 -        800 523 7277
051011 -  ..
051012 - Explained the new problem today, that the refrigerator has not made
051013 - any ice for four (4) days.
051015 -  ..
051016 - Dayna said to mention this to GE as well.
051018 -  ..
051019 - Dayna said to send feedback on quality control issues installing the
051020 - refrigerator to...
051021 -
051022 -      Phillips Delivery
051023 -      Attn:  Carla
051024 -      1380 McArthur Blvd
051025 -      Tracy, CA  95376
051027 -  ..
051028 - Submitted ref DIT 1 0001 per Millie's request on 050712, ref SDS 14
051029 - CW5I  Cited history for case number 4944578 listed in the record,
051030 - also, on 050712, ref SDS 14 0W8L; explained record of installation on
051031 - 050715, ref SDS 16 5V4I, to assist Phillips with quality control,
051032 - ref SDS 16 0001
051034 -  ..
051035 - Reported damaged freezer door, ref DIT 1 VR4F, set out in the record
051036 - on 050718. ref SDS 16 4S60
051038 -  ..
051039 - Cited problem with ice maker, ref DIT 1 VR48, and noted that delivery
051040 - rep did not turn on the water line to the ice maker. ref DIT 1 QS5O
051041 - Report that this ice maker does not have a switch, but rather is
051042 - activated solely by a mechanical ice elevation arm. ref DIT 1 QS5O
051043 -
051044 -     [On 050728 notified GE that the letter today is incorrect
051045 -     reporting the water valve was not turne on by the delivery rep.
051046 -     ref SDS 19 EW7J
051048 -      ..
051049 -     [On 050808 GE replaces ice maker with a model that has an
051050 -     electrical power switch. ref SDS 20 RY8Q
051052 -  ..
051053 - Ice build up on the manifold in the freezer is reported for
051054 - consideration as related to failure of ice maker. ref DIT 1 993T
051056 -  ..
051057 - Reported issues of less storage space in larger unit, ref DIT 1 QH38,
051058 - also reported on 050718. ref SDS 16 CP5K
051059 -
051060 -     [On 050726 called Ray to follow up at GE. ref SDS 17 YE9N
051062 -      ..
051063 -     [On 050727 Susan called for Ray to follow up on Millie's letter;
051064 -     seems to be lost.  Sent a link to the letter via email.
051065 -     ref SDS 18 YE9N
051067 -      ..
051068 -     [On 050728 Susan reported she received the letter today with a
051069 -     link to Millie's letter, and she recognized difficulties
051070 -     completing the transaction. ref SDS 19 0D3I
051072 -      ..
051073 -     [On 050808 GE representative assured that ice build up on the
051074 -     manifold in the freezer does not harm or impact the ice making
051075 -     system, and further recommended not placing anything in front of
051076 -     the manifold, which significantly reduces storage space for the
051077 -     customer. ref SDS 20 RY98
051078 -
051079 -
051080 -
051081 -
051082 -
051083 -
051084 -
0511 -