CONTACTS
SUBJECTS
Refrigerator GE Service Fix Freezer Defrost Drain Overflow Problem
Refrigerator Leaking Again Contacted Home Depot for Referral to Anot
0504 -
0504 - ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 11 0000. ref SDS 10 0000.
050602 -
050603 -
050604 -
050605 -
050606 -
050608 - ..
0507 -
0508 -
0509 - Progress
0510 -
051001 - Asked for Paul.
051002 -
051003 - Background...
051004 -
051005 - Letter to Paul.......... 050616, ref SDS 7 LM5L,
051007 - ..
051008 - Service................. 050620, ref SDS 8 0001
051010 - ..
051011 - Letter to Paul notify
051012 - product defective....... 050620, ref SDS 8 JY9H
051014 - ..
051015 - Discussion Danelle...... 050627, ref SDS 9 018H
051017 - ..
051018 - GE's offers half off
051019 - on replacement.......... 050628, ref SDS 10 PJ6B
051021 - ..
051022 - GE discloses replacement
051023 - spec, not clear same
051024 - problem does not
051025 - exist................... 050630, ref SDS 11 0001
051027 - ..
051028 - Was told Paul would be available in a couple minutes.
051030 - ..
051031 - Danielle came on the line.
051033 - ..
051034 - We reviewed GE's tentative offere to replace a refrigerator at half
051035 - price, and we don't know if it will have the same problem, from
051036 - comparing product models, listed on 050630. ref SDS 11 FX6J
051038 - ..
051039 - Danielle said Home Depot has no advice nor guidance for customers on
051040 - recovering from purchasing a defective product from GE. She said
051041 - Home Depot is forced to accept any terms offered by GE, and so she
051042 - cannot comment on whether the customer should be compensated for
051043 - having paid service charges to fix a design flaw in the amount of
051044 - $245 dollars so far.
051046 - ..
051047 - Danielle said that delivery and installation charges will be about
051048 - $100.
051050 - ..
051051 - Danielle will ask Paul to return the call for his input on resolving
051052 - this product defect problem, per his request on 050616. ref SDS 7 LC57
051053 -
051055 - ..
0511 -
0512 -
0513 - 1409
0514 -
051401 - Called GE...
051403 - ..
051404 - Telephone number was...
051405 -
051406 - 800 386 1215
051408 - ..
051409 - On hold...
051411 - ..
051412 - Talked to Lennon.
051413 -
051414 - Case Number: 4944578
051416 - ..
051417 - He quotes...
051418 -
051419 - $507.79
051420 -
051421 - ...delivered, installed, tax included.
051423 - ..
051424 - Original price was about $600. The customer has paid an additional
051425 - $245 for repairs.
051427 - ..
051428 - GE is therefore telling a customer that purchasing a $600 refrigerator
051429 - is a downpayment on paying another $750 to get a servicable product,
051430 - and to spending many days working with GE to effect a solution,
051431 - costing approximately an additional $5K.
051432 -
051433 - [On 170214 0931 received letter from MondySavingPro.com
051434 - explaining Home Warranty Insurance to cover all routine
051435 - home and appliance repairs for cost of $300 to $500
051436 - annually. ref SDS 13 EM73
051437 -
051438 - https://www.moneysavingpro.com/home-warranty/
051439 -
051441 - ..
051442 - Lennon said there is nothing he can do. GE policies prevent making
051443 - any other solution.
051444 -
051445 - [On 050718 notified GE to recover extra cost. ref SDS 12 YE9N
051446 -
051447 -
051448 -
051449 -
051450 -
051451 -
051452 -
0515 -