CONTACTS 

SUBJECTS
DSL NTS Enter Net 300 Pac Bell DSL Software
31190677 Connection Dropped Timeout While Trying to Connect 472 CRC E
Correct Configuration to Avoid Noise on 8948 During Voice and DSL Tra
NP609940 New Problem Ticket Timeout While Trying to Connect and Conne
Examples Using SDS for Different Kinds of Work Professions
Pac Bell Revised Configuration of Wiring and Equipment
Error in Billing for Repairs of DSL Service on 030512

2009 -
2009 -    ..
2010 - Summary/Objective
2011 -
201101 - Follow up ref SDS 36 0000. ref SDS 35 0000.
201102 -
201103 - Received SBC monthly statement with closing date 030606.
201104 -
201105 -    Total owed............................... $138.61
201107 -  ..
201108 - Adjustment for billng error...............     77.00
201109 -                                              -------
201110 -    Total authorized payment..................$ 61.61
201111 -
201112 -         [On 030617 received case number 31835126. ref SDS 37 CF6H
201113 -
201114 -         [On 030804 credit of $77 approved. ref SDS 39 HK45
201116 -  ..
201117 - Error in billing is determined by the following analysis....
201119 -  ..
201120 - There is a section for....
201121 -
201122 -    SBC Internet services
201123 -
201124 -      14.  Total SBC Internet Svcs
201125 -           Charges...................................$ 39.95
201127 -       ..
201128 -      This section says address billing issues
201129 -      to....
201130 -
201131 -                 billing@sbcglobal.net
201133 -       ..
201134 -      Millie submitted email to this address with copy to Jeff Conner,
201135 -      manager of Network Services, at his address jc7653@sbc.com,
201136 -      reported on 030609. ref SDS 35 PRPX
201138 -       ..
201139 -      Request Pac Bell to submit any additional evidence to support the
201140 -      disputed billing amount within five (5) days.
201141 -
201142 -         [On 030617 received case number 31835126. ref SDS 37 CF6H
201143 -
201144 -         [On 030804 Matt Ellenwood with Pac Bell called and approved
201145 -         the claim. ref SDS 39 0001
201147 -  ..
201148 - There is a section for....
201149 -
201150 -    Services Added on May 12, 2003
201151 -
201152 -       6. Service connection.........................$ 45.00
201153 -
201154 -          First 15 Min of Wire, Jack or
201155 -          Trouble Isolation
201157 -           ..
201158 -       7. Service connection...........................32.00
201159 -
201160 -          Subq 15 Min Repair of Wire,
201161 -          Jacks or Trouble Isolation
201163 -     ..
201164 -    Total Activity on 925 680 8948....................$77.00
201165 -
201167 -  ..
201168 - Pac Bell's charge of $77 cannot be approved for payment because the
201169 - work performed on 030512 corrected defective DSL service, which is
201170 - paid by the monthly charge of $39.95, per above. ref SDS 0 VU5N  The
201171 - scope of work performed on 030512 falls within Pac Bell responsibility
201172 - to provide service in good order. ref SDS 0 HI4I  Work on 030512 was
201173 - defective, reported later by Pac Bell on 030525. ref SDS 0 QZ8L  Pac
201174 - Bell performed extensive repairs on 030527, ref SDS 0 QZ9U, continuing
201175 - work by Pac Bell on 030610 removed and corrected work on 030512.
201176 - ref SDS 0 H93X  Since work was performed on 030610, DSL service has
201177 - performed correctly; there have no dropped connections for six days.
201178 -
201179 -     [On 030715 followed up. ref SDS 38 I46F
201181 -      ..
201182 -     [On 030804 credit of $77 approved. ref SDS 39 HK45
201184 -  ..
201185 - Relevant history shows.....
201186 -
201187 -    1.  Pac Bell installed telephone
201188 -        service including one line
201189 -        for Internet access.................. 950728, ref SDS 2 0001
201190 -
201191 -    2.  DSL service ordered.................. 020909, ref SDS 20 0001
201193 -         ..
201194 -    3.  DSL service installed................ 020916, ref SDS 23 PO9I
201196 -         ..
201197 -    4.  Pac Bell notified DSL service
201198 -        defective............................ 030510, ref SDS 24 IS6K
201200 -         ..
201201 -    5.  Pac Bell (SBC) advised there is
201202 -        no charge for correcting
201203 -        defective work by Pac Bell........... 030510, ref SDS 24 QQ9X
201205 -         ..
201206 -    6.  Pac Bell on site to correct
201207 -        defective DSL installation........... 030512, ref SDS 25 0001
201209 -         ..
201210 -    7.  Pac Bell performed extensive
201211 -        modifications to wiring and
201212 -        equipment required for DSL
201213 -        operations, which technician
201214 -        explained in the record.............. 030512, ref SDS 25 KR76
201216 -         ..
201217 -    8.  Pac Bell notified of continuing
201218 -        problems with DSL service............ 030525, ref SDS 26 0001
201220 -         ..
201221 -    9.  Pac Bell reports testing
201222 -        finds 472 CRC errors that
201223 -        show defective line.................. 030525, ref SDS 26 3S70
201225 -         ..
201226 -   10.  Pac Bell on site replaces
201227 -        defective wiring not fixed
201228 -        during prior visit on 030512......... 030527, ref SDS 27 QO3I
201230 -         ..
201231 -   11.  Pac Bell notified of continuing
201232 -        problems with DSL service............ 030528, ref SDS 28 0001
201234 -         ..
201235 -   12.  Pac Bell makes further repairs
201236 -        to equipment for DSL service......... 030529, ref SDS 29 0001
201238 -         ..
201239 -   13.  Problems with DSL service
201240 -        increase............................. 030601, ref SDS 31 0001
201242 -         ..
201243 -   14.  Pac Bell investigates solution
201244 -        to provide DSL service............... 030602, ref SDS 32 PO4K
201246 -         ..
201247 -   15.  Pac Bell plans meeting on site
201248 -        for 030609 to evaluate problems
201249 -        and fix DSL service.................. 030605, ref SDS 33 2H9L
201251 -         ..
201252 -   16.  Pac Bell called and assigned
201253 -        problem ticket NP609940 for
201254 -        meeting on 030609.................... 030607, ref SDS 34 0001
201256 -         ..
201257 -   17.  Pac Bell supervisor reports
201258 -        finding new problems with
201259 -        DSL service that require
201260 -        coordination on additional
201261 -        work today........................... 030609, ref SDS 35 DB8O
201263 -         ..
201264 -   18.  Pac Bell meeting on site
201265 -        failed to occur as planned
201266 -        for fixing DSL service today......... 030609, ref SDS 35 DC5R
201268 -         ..
201269 -   19.  Pac Bell on site replaced
201270 -        wiring and equipment
201271 -        installed on 030512, and
201272 -        replaced modem....................... 030610, ref SDS 36 0001
201274 -         ..
201275 -   20.  Pac Bell notified corrections
201276 -        completed, commend work by
201277 -        Kharl Tabasas, Dave Grant............ 030610, ref SDS 36 U18H
201279 -         ..
201280 -   21.  Pac Bell notified DSL service
201281 -        performing to requirements........... 030616, ref SDS 0 KH4N
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201298 -