CONTACTS 
0201 - ATT Internet
020101 - Mr. Donald McKenzie
020103 - Technical Support
020104 - Description
0202 - Pacific Bell
020201 - Ms. Debbie NLN; Salesman
020202 - ...........pacbell.com
020203 - DSL Orders
020204 - Ms. Amy NLN; Supervisor
020205 - ...........pacbell.com
020206 - DSL Orders
020207 - Ms. Pearl NLN; Supervisor
020208 - ...........pacbell.com
020209 - DSL Orders

SUBJECTS
DSL NTS Enter Net 300 Pac Bell DSL Software
31190677 Connection Dropped Timeout While Trying to Connect 472 CRC E
Correct Configuration to Avoid Noise on 8948 During Voice and DSL Tra

1005 -
1005 -    ..
1006 - Summary/Objective
1007 -
100701 - Follow up ref SDS 23 0000. ref SDS 22 0000.
100702 -
100703 - Called Pacific Bell Technical Support...
100704 -
100705 -
100706 -                 877 722 3755
100708 -  ..
100709 - Talked to Tami.
100711 -  ..
100712 - Case ID:  31190677
100713 -
100714 -                      http://www.help.
100716 -  ..
100717 - Tami said Pac Bell lost the case ID assigned on 030525. ref SDS 23
100718 - N64O  Today, she assigned a new one...
100720 -  ..
100721 - Case ID:  31210357
100723 -  ..
100724 - Tami has never heard of CRC errors, despite Dale reporting on 030525
100725 - having found 472 CRCs errors. ref SDS 23 SI76
100726 -
100727 -
100728 -              https://sbcreg.sbcglobal.net
100729 -
100731 -  ..
100732 - Tami said this is to register the account.  She shows the account is
100733 - pending.  We logged onto the register website, and could not click on
100734 - I Agree, I Decline or Back.  None of those choices worked.
100736 -  ..
100737 - Tami advised that this is the limit of support that Pac Bell can
100738 - provide for fixing DSL problems.
100740 -  ..
100741 - Thanked her for trying.
100742 -
100743 -
100745 -  ..
1008 -
1009 -
1010 - 0612
1011 -
101101 - Called local repair service, to follow up work on 030512. ref SDS 22
101102 - 0001
101104 -  ..
101105 - Talked to Toni.
101107 -  ..
101108 - Toni has not heard of CRCs.
101110 -  ..
101111 - She will ask a supervisor to call us.
101112 -
101114 -  ..
1012 -
1013 -
1014 - 0819
1015 -
101501 - Received call from Adrienne.
101502 -
101503 - She said her office only works on voice line, and cannot schedule
101504 - support for DSL work.
101506 -  ..
101507 - Asked to talk to Mike, who said on 030510 that if there are any
101508 - further problems to call him back at 611 0000. ref SDS 21 QQ7F
101510 -  ..
101511 - Adrienne asked me to hold while she calls Mike.
101513 -  ..
101514 - Adrienne came back on line and said Mike does not remembering offering
101515 - to solve customer problems for this matter.  Mike said he did not get
101516 - a call yesterday, and so he suggests contacting the DSL people.
101518 -  ..
101519 - Asked to talk Mike to clarify the record, since Mike seems to be
101520 - mistaken in that we did not talk to him yesterday.
101522 -  ..
101523 - Adrienne explained that Mike is busy with other customers, so she
101524 - feels the only solution that 611 can offer is to call DSL back.
101526 -  ..
101527 - Asked to talk to a supervisor.
101528 -
101529 -
101530 -
101532 -  ..
1016 -
1017 -
1018 - 0844
1019 -
101901 - Talked Teri.
101902 -
101903 - She will aske Adrienne to schedule Tim to come out and test the DSL
101904 - line for errors.
101906 -  ..
101907 - Teri said we can dispute the bill for Tim's work on 030512, citing the
101908 - character of the work is beyond the expertise of customers,
101909 - ref SDS 22 TX8H, after the invoice is received.
101910 -
101911 -
101913 -  ..
1020 -
1021 -
1022 - 0854
1023 -
102301 - Talked to Adrienne.
102302 -
102303 - She will schedule Tim Misslan to come by after 1400 today to fix the
102304 - line.
102305 -
102306 -
102308 -  ..
1024 -
1025 -
1026 - 1631
1027 -
102701 - Dave called with Pac Bell.
102702 -
102703 -                 David Grant
102704 -                 Service Technician #___
102705 -                 East Bay Service Operations
102706 -                 SBC Pacific Bell Telephone Company
102707 -                 2745 Cloverdale Avenue
102708 -                 Concord, CA  94518
102709 -                 925 213 0767 Pager
102710 -                 800 750 2355
102711 -                 repair@cfb.sbc.com
102712 -
102714 -  ..
102715 - Dave said that he came by at 1130 this morning and fixed the problem.
102717 -  ..
102718 - We reviewed planning this morning with Adrienne for Tim Misslan to
102719 - come by after 1400.
102721 -  ..
102722 - Dave said there was a mistake in Pac Bell communications; he
102723 - apologized for coming at the wrong time, and said that he left his
102724 - businss card on the front door with a note that he was here.
102726 -  ..
102727 - Dave said he found a defective main line to the building, and repaired
102728 - it.  He said that Tim should have discovered this problem during the
102729 - visit on 030512, when he examined the outside lines, ref SDS 22 KR7R,
102730 - and since this was overlooked, and since it is Pac Bell original work,
102731 - he is not charging the sub for the work today.
102733 -  ..
102734 - Dave advised that the defects he discovered and corrected are the
102735 - cause of the 472 CRCs reported on 030525 by DSL technical support.
102736 - ref SDS 23 SI76
102738 -  ..
102739 - Dave feels the problem is solved, but to call him back on his pager at
102740 - 925 213 0767 if the problem persists.
102741 -
102742 -      [On 030528 called and reported continued problems. ref SDS 24
102743 -      0001
102745 -  ..
102746 - Dave will send an email confirming the problems he found and the work
102747 - done to make corrections.  He cannot do this until tomorrow.
102749 -  ..
102750 - After the call, went downstairs and found Dave's care taped to the
102751 - front door with a note to call him.
102752 -
102753 -
102754 -
102755 -
102756 -
102757 -
102758 -
102759 -
102760 -
102761 -
102762 -
102763 -
102764 -
102765 -