CONTACTS 
0201 - CSG Systems Inc.                                                                                                                                                   O-00000795 0404
020101 - Mr. Jerry Nord; 402 963 8725                                                                                                                                     O-00000795 0404

SUBJECTS
Circle of Advocates Culture Knowledge
Pilot Test CSG Needs SDS Support for Daily Management to Capture Orga
Denial Manager Recognizes Loss Due to Failed Communication Does Not B
Nord, Jerry CSG Use SDS Similar to Gary at Aerospace company
CSG Jerry Nord Use SDS Similar to Gary at Aerospace company
SDS Use at CSG Under Terms Developed for Gary
Timing Good for Jerry to Consider Again Using SDS at CSG
CSG Com Metrics Support for Jerry Nord's Software Engineer Group
Print Information Management Old World Methods Opposite from Incentiv

1711 -
1711 -    ..
1712 - Summary/Objective
1713 -
171301 - Follow up ref SDS 1 0000. ref SDS 1 0001
171302 -
171303 - Jerry recalled reporting in a letter on 020415 estimating that SDS can
171304 - save CSG about $40K per day. ref SDS 1 F95F  Jerry, also, recalled
171305 - that getting approval to save time and money by improving the work is
171306 - difficult because improving the culture with a new way of working
171307 - meets a lot of resistance in big organizations. ref SDS 1 5N3M
171309 -  ..
171310 - SDS enables a "paperless office" model to work faster and more
171311 - accurately; however, inherent dynamics of information technology
171312 - encourage reliance on traditional documents.  This leads good people
171313 - to resist improvement, explained recently on 030512. ref SDS 6 ZT54
171315 -  ..
171316 - Today, we reviewed Gary's experience using SDS at Aerospace company,
171317 - after investing a few months to learn a new way of working, beginning
171318 - on 020924. ref SDS 2 0001  Now, about eight months later, Gary is
171319 - getting favorable feedback on using SDS for the  combat project at Aerospace company,
171320 - e.g., on 030527. ref SDS 7 0001  Based on Jerry's prior interest, the
171321 - model that has worked at Aerospace company, might work at CSG where SDS can be
171322 - used and exposed to create a circle of advocates without obtaining
171323 - express permission, and so solve the problem last year that prevented
171324 - Jerry from using SDS for Com Metrics.
171326 -  ..
171327 - Jerry said the call today is timely.  Yesterday or today, he wrote
171328 - down on 4 3 x 5 cards options he faces in going forward with his
171329 - career at CSG.
171330 -
171331 -      [On 030604 Jerry confirms interest in participating in SDS, fits
171332 -      with life-growth journey. ref SDS 8 0001
171334 -  ..
171335 - Jerry explained several recent anecdotes to illustrate frustrations
171336 - and loss caused by failed communication when people remember things
171337 - differently, which is one of the problems SDS helps address, as
171338 - explained in POIMS, ref OF 3 049O, and in NWO, ref OF 10 4077  Jerry
171339 - cited recent reporting on loss of the Columbia Space Shuttle, and
171340 - thinking how SDS helps organize and align complex communications with
171341 - objectives and requirements.  The record on 030304 reviews loss of
171342 - Columbia and her crew. ref SDS 4 KV6K
171343 -
171345 -  ..
171346 - Submitted an email to Jerry with a link to this record for background
171347 - on considering SDS again, as follows....
171348 -
171349 -     1.  Terms and objectives.............. 030126, ref SDS 3 KG9L
171350 -
171351 -     2.  Gary's experience at Aerospace company....... 030413, ref SDS 5 0001
171353 -  ..
171354 - What I am hoping to accomplish on an interim basis is to create a
171355 - situation where Jerry and Gary and perhaps Pat Lincoln at SRI, and
171356 - then others can collaborate to teach and support each other on using
171357 - SDS, at least at this early stage of transformation.
171359 -  ..
171360 - This will expose a wider circle of people to a new way of working, and
171361 - therefore create a cultural base for marketing by demonstrating that
171362 - other people can learn SDS and that using SDS for Communication
171363 - Metrics saves time and money by making people more effective.
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1714 -