CONTACTS 
0201 - 6 Seconds                                    650 685 9885
020101 - Ms. Marsha Rideout
020102 - Director of Instruction =650 685 9880
020103 - marsha@6seconds.org

SUBJECTS
POIMS Review to Develop Circle of Advocates
Rideout, Marsha Working on Emotional Intelligence Curriculum
Asilomar Event on 030328 Prevents Attending Event in San Francisco on
POIMS Review Delayed Because Computer Failed
Computer Failed Delay Review of POIMS
KM Event in San Francisco Cannot Attend on 030328 because Attending E
Emotion in Communication and Intelligence Ignored by Com Metrics SDS
Luskin Schedule Problems Even Though Everything Tripled Checked
EQ Ignored in Communication and Intelligence Ignored by Com Metrics S

2111 -
2111 -    ..
2112 - Summary/Objective
2113 -
211301 - Follow up ref SDS 23 0000. ref SDS 22 0000.
211302 -
211303 - Received ref DRT 1 0001 from Marsha following up her letter on 030310
211304 - and our telecon on 030307 when she planned to review some of POIMS,
211305 - ref SDS 22 VV5F, as shown in the letter on that date. ref DIP 2 676I
211307 -  ..
211308 - Marsha says today....
211309 -
211310 -     1.  This is just a quick check-in.  I actually re-read the
211311 -         materials you sent in 1996, which I came across in my desk.
211312 -         It included NWO article as well.  I showed them to Anabel (my
211313 -         landlady and cohort in Six Seconds) who teaches at the
211314 -         university level. ref DRT 1 0001
211316 -  ..
211317 - On the one hand it is great that Marsha reviewed both POIMS and NWO;
211318 - however, looking at old printed version was not the assignment.
211319 - Wanted her to review the material online, since it has been expanded
211320 - and refined since 1996, and online there is opportunity to experience
211321 - the ideas in the material.  Still, the fact that Marsha took time for
211322 - this and engaged her colleague is very helpful.
211324 -  ..
211325 - Marsha continues....
211326 -
211327 -         A response we both had, surely influenced by our shared EQ and
211328 -         teaching bias, was that the role emotions play in memory and
211329 -         communication in general, is virtually ignored.  If we look at
211330 -         face-to-face communication this is especially true, given that
211331 -         approx. 80% of communication there is non-verbal. Even words
211332 -         are interpreted differently based on our past experiences.
211333 -         The second item we noted was that it felt time consuming in
211334 -         all the "checking" for accuracy, etc. I realize our focus is
211335 -         more on live communication. ref DRT 1 4F6F
211337 -  ..
211338 - The newer versions of POIMS and NWO make clear that emotions dominate
211339 - communication and color intelligence.
211341 -  ..
211342 - Marsha continues...
211343 -
211344 -     2.  An interesting incident.  Dr. Fred Luskin spoke at Notre Dame
211345 -         in Belmont last week.  There were numerous miscommunications
211346 -         resulting in a Chronicle ad with the wrong date, a school
211347 -         receptionist giving the wrong time, etc. - even though all of
211348 -         this had been communicated in writing - no real interpretation
211349 -         needed when it is about times and dates!  In talking about
211350 -         this with Fred, I learned that he has been on a book promotion
211351 -         tour this past year with his wife setting up all the speaking
211352 -         engagements.  She triple-checked everything, sent written
211353 -         confirmations, etc.  And the tour has still been fraught with
211354 -         mistakes - dates, times, locations, etc. Amazing! ref DRT 1
211355 -         HC7F
211357 -  ..
211358 - The difficulty Dr. Luskin had with his schedule, even after writing
211359 - everything down, reflects the fact that more writing without
211360 - "intelligence" to organize, align, analyse, summarize and get feedback
211361 - is not of much value.  For example, Dave Vannier had problems, like
211362 - Dr. Luskin, when Dave was a day late for his presentation at the
211363 - Asilomar Conference in 1996. ref SDS 5 0032  People thought Dave had
211364 - been in an automobile accident, reported on 960805, ref SDS 8 EU5J,
211365 - but it turned out he just got mixed up handling documents even though
211366 - everything had been "tripled" checked. ref SDS 6 N44M  Same thing
211367 - happened to Morris, reported on 960721. ref SDS 7 0576
211369 -  ..
211370 - Problems Dr. Luskin, Dave and Morris encountered illustrated the
211371 - challenge of Communication Metrics, discussed on 960721. ref SDS 7
211372 - 0004
211374 -          ..
211375 -     3.  Got to go.  Just wanted to give you a little feedback that may
211376 -         or may not fit.  I do understand that what you have created
211377 -         has a different focus.
211378 -
211379 -
211381 -  ..
211382 - Submitted ref DIT 1 0001 to Marsha saying....
211383 -
211384 -     1.  Thanks very much for taking the time to review NWO, sharing
211385 -         these ideas with colleagues, ref SDS 0 QW5K, and for
211386 -         thoughtful feedback, ref DIT 1 0001, in your letter today.
211387 -         ref SDS 0 0001
211389 -          ..
211390 -     2.  On the merits, we are not far apart.  POIMS proposes
211391 -         technology for a system of Communication Metrics that
211392 -         complements traditional methods by adding intelligence to
211393 -         information. ref DIT 1 AJ6G  Face-to-face discussion and other
211394 -         traditional, stream-of-conscious forms of EQ are, and will
211395 -         remain, dominate in human life and enterprise.  Take a brief
211396 -         look at a couple of paragraphs in POIMS on talking and
211397 -         listening. ref OF 5 24A7
211399 -          ..
211400 -     3.  The challenge is how to balance the emotional component of
211401 -         intelligence, recognizing that emotion is an essential and
211402 -         constant factor, ref DIT 1 EH7G, see for example NWO
211403 -         contrasting requirements for communication in the immediate
211404 -         sense of conversation, with different needs to maintain and
211405 -         expand understanding over the long-term, ref OF 6 4114; and
211406 -         further, another para in NWO discusses the role of emotion in
211407 -         communication. ref OF 6 7519  As well, POIMS recognizes that
211408 -         human memory is always charged by emotion, ref OF 5 2367, and
211409 -         so strives to strengthen understanding and follow up that aid
211410 -         listening, as discussed on 890809, ref SDS 1 CJ9J, and
211411 -         formalized later on March 27 1995 in a system of Communication
211412 -         Metrics. ref SDS 3 WO9P
211414 -          ..
211415 -     4.  Lets talk then about practical ways to foster a culture of
211416 -         knowledge that balances the role of emotion with the role of
211417 -         deliberation in applying intelligence and memory. ref DIT 1
211418 -         CW9M  The challenge of a faster paced world necessarily urges
211419 -         spontaneous reaction that crowds out time for analysis to
211420 -         verify accuracy and expand span of attention, essential to
211421 -         recognize and remember critical details.  In other words, the
211422 -         common sense idea of limited span of attention (i.e., I cannot
211423 -         think of everything at once!), ref OF 1 6221, presents a
211424 -         growing problem and an opportunity that can be addressed
211425 -         through transformation from a world obsessed with spontaneous
211426 -         information in constant meetings, calls and email to a culture
211427 -         of knowledge that adds intelligence support for continual
211428 -         learning through better understanding and follow up.
211430 -          ..
211431 -     5.  For example, your story today concerning Dr. Luskin where
211432 -         mistakes in writing occurred despite "triple checking"
211433 -         everything is telling. ref SDS 0 ES5O  When rushed, mistakes
211434 -         go up even when written, because people do not have access to
211435 -         the record within the available time. ref DIT 1 QQ5H  In that
211436 -         case, writing is not effective.  Human intelligence requires a
211437 -         critical mass of integrated tasks working together to be
211438 -         effective. ref OF 3 2688  Just doing one or two or three of
211439 -         them creates an imbalance that causes failure. We see this
211440 -         from the technology revolution creating chronic information
211441 -         overload that posits an "Alice in Wonderland" world where
211442 -         everybody is saying "I'm late, I'm late... No time to say
211443 -         hello. Good-bye!"  This new world order that shrinks time and
211444 -         distance creates a chronic problem: people do not have time to
211445 -         think, noted on 970910. ref SDS 11 3479
211447 -          ..
211448 -     6.  My thought is (bear with me), if there is not enough time to
211449 -         "think," and if thinking is the engine of civilization, then
211450 -         new tools and roles for thinking make sense for a system of
211451 -         Communication Metrics that invests time for triangulation that
211452 -         strengthens accuracy, ref OF 4 16EF, to reduce mistakes that
211453 -         occurred in publishing Dr.  Luskin's speaking schedule,
211454 -         ref DIT 1 H55I, that cause errors in manufacturing products,
211455 -         and cause space shuttles to explode, as occurred recently on
211456 -         030201.
211458 -          ..
211459 -     7.  Morris Jones noted in a letter on 010425 that a solution
211460 -         requires technology to help people put everything in the right
211461 -         place at the right time, ref SDS 12 EP7F, so that Dr.  Luskin,
211462 -         his support team, and others can find the information they
211463 -         need within the time available to check things successfully.
211464 -         How then to accomplish Morris' idea? ref DIT 1 F66J
211466 -          ..
211467 -     8.  Maybe "continual learning" is a common bond between EQ and
211468 -         SDS, keeping in mind we are not trying to reach perfection,
211469 -         only significant improvement through a better balance between
211470 -         "thinking" (enabled by SDS) and "doing" (supported by EQ).
211471 -         ref DIT 1 J73K
211473 -          ..
211474 -         Will be interested in your ideas when time permits.
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