THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700



January 23, 2000

03 00050 61 00012301



Mr. Bernie DeKoven
bernie@dekoven.com
President, Founder
The Technography Center

Subject:   Com Metrics tricks and skills

Dear Bernie,

Thanks for sources on collaboration skills and resources in your letter today.

You say a Technographer facilites real-time gathering and synthesis of information that takes place during a computer-augmented meeting. Sounds like these same skills would help non-computer aided activity. Don't we need to augment everything?

Concerning your question about how the Welch system works, see POIMS.

Were you able to review the report by the U.S. Army Corps of Engineers on their pilot test of Communcation Metrics that explains support for collaboration?

You asked about skills to implement Com Metrics. Skills and tasks vary in degree for each setting. The list seems best summed up as an intelligence role; however, since that function has not been accepted for daily management, the following works pretty well...

Coordinator
Facilitator
Psychologist (Draw hidden ideas from people to solve their problems)
Advocate (contracts, law)
Diplomat (Raise issues not temperatures)
Technologist (SDS, Internet, etc)
Align Communications
Feedback - Obtain and Provide
Write (Clear, Concise, Complete)
Report (who, what, when, where, why, how)
Analyst/Detective/Investigator
Organic Structuring
Librarian, Catagorization, Subject Indexing
Planning (WBS, CPM, C/SCSC)
Accounting
Cost Control


Application of skills, or possibly a better formulation is the perspective, needed for accomplishing Com Metrics, was reviewed in detail on February 4, 1995.

Discussion with Doug on December 22 shows the need for pilot testing new capabilities. We also need to find the right mix of skills and technology for enabling market acceptance. I would be interested in hearing your ideas about this opportunity to help doctors, lawyers, engineers, executives, scientists, indeed all knowledge workers, do a better job of knowledge work.

Sincerely,

THE WELCH COMPANY



Rod Welch
rowelch@attglobal.net