THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700



August 25, 2001

02 05 02 61 01082501



Exabyte Technical Support
Michael Goff
1777 Exposition Drive
Building B3
Boulder, CO 80301

Subject:   Replace Defective Exabyte Tapes 20, 21
Incident Number: 279596

Dear Michael,

For ease in accessing the record, this letter is online at....

http://www.welchco.com/02/05/02/61/01/08/2501.HTM#0001

Enclosed are our tapes #20 and #21 for replacement due to failure. Tapes were purchased from Corporate Express and received on September 28, 2000, as shown in our record at....

http://www.welchco.com/sd/08/00101/02/00/09/28/094836.HTM#0001

The problem with tape 21 was reported to Exabyte on April 23, 2001....

http://www.welchco.com/sd/08/00101/02/01/04/23/153319.HTM#0001

Subsequently on August 22, 2001 similar defect occurred in tape 20...

http://www.welchco.com/sd/08/00101/02/01/08/22/063349.HTM#0001

Tapes are being used for interim backups on an IBM type computer using Windows 2000, a 1.4 GHz processor, 46G drive, and 512M RAM. Backups are run by Exabyte Mammoth LTSI 270004-822 Single-ended narrow internal tape drive, received on August 11, 2000....

http://www.welchco.com/sd/08/00101/02/00/08/11/091915.HTM#0001

Sincerely,

THE WELCH COMPANY



Rod Welch
rowelch@attglobal.net