CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Larry Smith; Manager
020102 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
New Firestone Tires Installed, 990507
Warranty Firestone Tires Installed, 990507

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Follow up ref SDS 29 0000, ref SDS 28 0000.
050702 -
050703 - Submitted ref DIT 1 0001 to S&C requesting information on following
050704 - points from review of warranty on 991006. ref SDS 29 0001
050705 -
050706 -      S&C did not submit a cover letter explaining what is submitted
050707 -      and how it relates to the record. ref SDS 29 1802
050708 -
050709 -      There is no explanation that summarizes how a non-professinal
050710 -      tire expert, like a customer, should understand the coverage.
050711 -      ref SDS 29 8466
050712 -
050713 -      Need proof of registration. ref SDS 29 3088
050714 -
050715 -      Need stamp on the page for Mileage Warranty Certificate.
050716 -      ref SDS 29 1194
050717 -
050718 -      Need tire serial numbers and registration submitted by S&C to
050719 -      Firestone. ref SDS 29 0350
050720 -
050721 -      S&C or Firestone need to explain what is supplemental protection?
050722 -      ref SDS 29 4091
050723 -
050724 -      Need price for Road Hazard Limited Warranty option. ref SDS 29
050725 -      9066
050726 -
050727 -      Need price for Lifetime Wheel Balance Plan. ref SDS 29 4792
050728 -
050729 -      Need price for Lifetime Alignment Certificate. ref SDS 29 5077
050730 -
050731 -      Tire pressure and lug nut torque specs missing. ref SDS 29 4981
050732 -
050733 -      The store is supposed to provide details on customer road test.
050734 -      ref SDS 29 8928
050735 -
050736 -
050737 -
050738 -
050739 -
0508 -