CONTACTS 
0201 - Sony Computer Service Center         408 922 0699
020101 - Milpitas, CA
020102 - Ms. Linda Britton; Supervisor =408 922 0699
020103 - Customer Service Department
020104 - Computer Components Product Group

SUBJECTS
CD ROM RW, Sony
RW CD ROM Drive Failing, 990821

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 14 0000, ref SDS 13 0000.
050602 -
050603 - Left message with receptionist for Linda to call about responding to
050604 - ref DIP 2 0001 asking about status repairing RW CD ROM drive for
050605 - CPU11, based on transmittal letter ref DIP 1 0001, sent to Linda,
050606 - linked to the record on 990824, ref SDS 13 0001 for background.
050607 -
050608 - The receptionist did not speak English very well.  Could not
050609 - understand her.
050610 -
050611 -     [On 990921 called Sony again. ref SDS 15 0001]
050612 -
050613 -
050614 -