| August 24, 1999 | 02 05 02 61 99082401 |
Ms. Linda Britton
Supervisor
Customer Service Department
Computer Components Product Group
Sony Electronics
Attention: CPSC
1171 Montague Exprress Way
Milpitas, CA 95035-6818
| Subject: | RW CD Drive Failed on Aug 21, 1999 |
|
Work Order Number: W4735265 CRX100E/CH; SN 3070822 -10 |
Dear Linda,
As we discussed this morning, I am sending under separate cover subject unit for service or replacement under warranty. The unit was purchased on Dec 29, 1998.
Statement of problems was reviewed with William by phone this morning, and is in the record at line 051842, with links to history.
Sincerely,
THE WELCH COMPANY
Rod Welch